How This Company Made Its Customer Support 'More Human'
Fitocracy needed customer support for its 1.5 million users, so it took to the cloud, and business took off.
by Jonathan Blum
Jan 01, 2015
2 minutes
Fitocracy, a New York-based online fitness platform, had to solve a tough business problem: how to provide “more human” customer support when its community of 1.5 million users were interested in working with one of its roughly 100 personal fitness trainers.
Aiming to drive participation and growth, co-founder and
You’re reading a preview, subscribe to read more.
Start your free 30 days