NPR

Equifax Promises A New Lifetime Service, As New Leader Offers An Apology

The company's interim CEO promises to "let consumers easily lock and unlock access to their Equifax credit files." The service would be "offered free, for life."
The Equifax Inc. headquarters are seen in Atlanta earlier this month. The credit reporting agency's interim CEO is apologizing to millions of consumers affected by a data breach. / Mike Stewart / Shutterstock.com

Equifax is promising consumers new control over access to their personal credit data — for free, and for life — as interim CEO Paulino do Rego Barros Jr. apologized to people affected by the company's recent data breach. He said the company had failed to live up to expectations.

"On behalf of Equifax, I want to express.

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