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  • Los Angeles Times

    Should people know they're talking to an algorithm? After a controversial debut, Google now says yes

    by David Pierson, Los Angeles Times May 11, 2018 4 minutes

    Psychology professor Michelle Drouin wanted to know how people would react if a chatbot could emulate a human.

    So she and her fellow researchers split 350 undergraduate students into three groups. One group was told they would be interacting with a bot. Another was told it was a real person. And the last was only informed after the interaction they had been communicating with an algorithm.

    The first two groups were nearly equally happy with the experience. But the last group was not.

    "They felt an eeriness about it," said Drouin of Purdue University Fort Wayne. "They thought they were being deceived."

    It's a reaction Silicon Valley companies may want to pay close attention

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