How are you measuring your CX?
Jan 16, 2020
2 minutes
BUSINESSES ALL over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those customers happy. But for many, the challenge is how to measure that customer experience. After all, if you can’t measure it, how do you know if you’re improving it?
That’s why having some key customer experience metrics in
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