Facility Management

Social media for managing property customers

Post Facebook, everybody now knows how to use social media to write online, upload and share material and to make comments about items uploaded by others. Our new proficiency in using this form of shared online communication can be described as mass ‘internet social literacy’.

When captured on mirroring private internal corporate workplace social technologies, those documented thoughts, ideas, opinions and wishes can be summarised and acted on.

Using it, companies can find better ways of doing pretty much anything.

As those skills are now found in every employee in every company and, in turn, every customer of each of those businesses, this is especially important in property.

People have a closer relationship to the places in which they work and live than with any other product but, in them, they are also captive audiences experiencing the product.

So, whether for home or

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