OUTSOURCING POSITIONED TO BOOST THE ECONOMY AND CREATE JOBS

gwala says South Africa has identified the BPO industry as a key enabler of growth. "The subdued recovery outlook in the short- to medium-term could help the local South African outsourcing industry establish itself as a cost-effective destination for outsourcing contracts, thereby attracting more engagements to the country. In addition, the quality skills pool in South Africa positions the country to offer outsourcing solutions up the value chain.

"Between January 2015 to January 2016, the Rand depreciated by 40% against other outsourcing countries. This means countries