Rating: 4 out of 5 stars
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Audiobook6 hours
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Written by Renee Evenson
Narrated by Rose Itzcovitz
Rating: 4 out of 5 stars
4/5
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About this audiobook
It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.
There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.
Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:
There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.
Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:
- 325 phrases that lead to constructive conflict-resolution conversations
- 20 challenging coworker behaviors, with specific phrases and actions for dealing with each
- 10 difficult boss personality types, with guidelines for working through problems with each
- Tips for recovering from blunders you may have caused yourself
- A five-step process for turning bad situations into positive ones
- Nonverbal communication skills to back up your words
- "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
- "Why This Works" and "Something to Think About" sections that clarify tactics
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Author
Renee Evenson
REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition Rating: 4 out of 5 stars4/5
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