Rating: 5 out of 5 stars
5/5
Audiobook8 hours
Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster
Written by Robert Bolton and Dorothy Grover Bolton
Narrated by Patrick Lawlor
Rating: 4.5 out of 5 stars
4.5/5
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About this audiobook
Want better results? Talk less and listen more.
Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities.
When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.
Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to:
- Avoid the urge to criticize, question, or advise
- Focus on the speaker’s point of view
- Ask the right questions, in the right order
- Restate the speaker’s key points and keep the conversation moving
- Read people’s feelings and reflect them back
- Find solutions together
Author
Robert Bolton
ROBERT BOLTON, PH.D., is known for his expertise in training trainers. He is a cofounder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the author of several books.
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