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    Dealing with Difficult People
    Dealing with Difficult People
    Dealing with Difficult People
    Audiobook3 hours

    Dealing with Difficult People

    Written by Roy Lilley

    Narrated by Timothy Andrés Pabon

    3.5/5

    ()

    About this audiobook

    Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

    Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

    LanguageEnglish
    PublisherBrilliance Audio
    Release dateMay 28, 2019
    ISBN9781721387809
    Dealing with Difficult People
    Author

    Roy Lilley

    Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.

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    Reviews for Dealing with Difficult People

    3.5/5

    14 ratings1 review

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    • 4/5
      The direct simplicity of this guide to handling interpersonal conflict in the workplace is both tis strength and its weakness. The brevity makes the book quick to read and clear in its broad messages but it also precludes any depth to its advice. "Smoke out the sniper" may be pithy but it is not readily acted upon.