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Bernie Smith
Bernie coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision making.
Frustrated by the random way in which pe...view moreBernie coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision making.
Frustrated by the random way in which performance measures are often chosen and implemented, Bernie set up Made to Measure KPIs in 2007. The goal was to develop simple, structured and repeatable ways to create KPIs that normal humans could design and use to improve businesses.
Using the experience (and scars) of working with a huge variety of organisations over his consulting career, Bernie has boiled that experience down into simple, sensible and practical advice on performance measurement. His books aim to share that expertise in a down to earth and conversational style.
Bernie lives in Sheffield, UK, with his wife and two children and some underused exercise equipment.view less
Books by Bernie Smith
Essential Health and Safety KPIs Essential Manufacturing KPIs Rating: 3 out of 5 stars3/5Essential Procurement KPIs Rating: 5 out of 5 stars5/5Essential Sales and Marketing KPIs Rating: 5 out of 5 stars5/5Essential Customer Service KPIs Rating: 5 out of 5 stars5/5Essential Fulfillment and Warehouse KPIs Rating: 0 out of 5 stars0 ratingsEssential Property Management KPIs Rating: 0 out of 5 stars0 ratingsEssential Retail KPIs Rating: 0 out of 5 stars0 ratingsEssential Financial KPIs Rating: 0 out of 5 stars0 ratingsEssential Innovation and New Product Development KPIs Rating: 0 out of 5 stars0 ratingsEssential Recruitment, Staff and Payroll KPIs Rating: 0 out of 5 stars0 ratings