Unleash Employee Engagement: 7 Initial Conditions for Outstanding Results
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About this ebook
Employee engagement is the emotional “energy” employees feel for their organization that motivates them to exert extra voluntary effort to achieve success for all. This energy is an untapped resource in most organizations. It’s the leader’s job to create an environment that brings this energy forward naturally. Employee engagement is the new competitive advantage. Without it you are probably going out of business. With it you can achieve astonishing results.
This book provides leaders with 7 conditions leaders can create to produce an environment where engagement naturally emerges. It is about unleashing this natural energy to achieve surprising performance results and not forcing, driving, or controlling people toward performance. The more a leader attempts to control people, the more he/she erodes that control. Leadership is fragile and so is engagement. Employee engagement in organizations (or communities) is truly a measure of the quality of the leadership in that organization.
Disengaged employees can damage a business by just barely doing the minimum work expected. Countries can also be damaged by citizens revolting against a leader when their tipping point is reached. We have seen examples of this in the Middle East, in Egypt, Libya, and Syria when engaged protesters were able to overthrow their country’s leaders.
Employee engagement can either support the leader or damage his/her influence. Employee engagement significantly impacts organizational performance.
Employee engagement is more important than ever because of the speed and frequency of change. Without engagement organizations will not be able to adapt quickly enough to protect their market position. Engagement enables knowledge accumulation and knowledge accumulation is the new predictor of future profitability. If you are not building knowledge you are going out of business.
There are two global trends influencing the need for engagement: Organizations must become more like “self-organizing systems” and organizations must attract and retain talent that knows how to lead and manage in a social network environment. These global trends are shaping the organizations of the future and unless we adapt we can risk losing our competitive edge.
This book provides leaders with 7 conditions that create an environment where engagement can naturally emerge. It is about unleashing this natural energy to achieve surprising performance results and not forcing, driving, or controlling people toward performance.
Wally Hauck, PhD, CSP
Dr. Wally Hauck, CSP helps leaders boost profit by unleashing the genius of every employee. By showing leaders how to get the best from their teams, with proven methods and by avoiding morale-busting mistakes, leaders can achieve their strategic goals more quickly and with less waste. For more than 20 years Wally has worked with nearly 200 organizations, hundreds of leaders, and thousands of employees to optimize engagement and customer experience. Many have achieved significant transformational improvements. Wally holds a doctorate in organizational leadership from Warren National University, a Master of Business Administration in finance from Iona College, and a bachelor’s degree in philosophy from the University of Pennsylvania. Wally is a Certified Speaking Professional or CSP. As a professor of Organizational Change and Development at the University of New Haven in Connecticut Wally received the highest ratings of all professors in 2012. Wally is a proud member of the C-Suite Advisors Network Wally is married to his lovely wife Lori for over 26 years. They have two daughters, one son, three grandchildren, two rescue dogs a very dysfunctional cat. Wally has passion for golf, family, politics, and good movies.
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Book preview
Unleash Employee Engagement - Wally Hauck, PhD, CSP
UNLEASH EMPLOYEE ENGAGEMENT
7 Initial Conditions for Outstanding Results
By
Wally Hauck
SMASHWORDS EDITION
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PUBLISHED BY:
Wally Hauck on Smashwords
ISBN 978-0-9829591-1-4
Unleash Employee Engagement
Copyright © 2012 by Wally Hauck
Thank you for downloading this eBook. Your support and respect for the property of this author is appreciated.
This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person please purchase an additional copy for each recipient. If you are reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.
Discover other titles by Wally Hauck including
The Art of Leading: 3 Principles for Predictable Performance Improvement
Discover the blog by Wally Hauck
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Table of Contents
Introduction
What is Employee Engagement?
Employee Engagement is More Vital Now - Two Global Trends
Condition #1 Identify and Communicate ALL the BIG Whys to Enroll Everyone
Condition #2 Adopt the Most Effective Thinking
Condition #3 Create a Foundation for the Culture of Trust
Condition #4 Create a Specific Plan for Transformation and Communicate it Continuously
Condition #5 Empower a Small Group of Committed, Well-Connected and Influential Leaders
Condition #6 Create Fearless Feedback Loops on Interpersonal Interactions and System Interactions
Condition #7 Communicate and Celebrate Successes but Don’t Bribe
How to get started
About the Author
Introduction
Aspirin is very useful. It reduces or eliminates pain. It removes the symptom of some physical problem(s). It does NOT, however, address the root cause of the problem.
For too long American leadership has been treating low Employee Engagement with aspirin
and not addressing the real root causes. The purpose of this little book is to correct that by identifying the action steps leaders can take to begin to address the real root causes.
Organizations are Complex systems. Complex systems are a collection of interdependent processes. These processes are designed and grouped into a network to achieve an aim or a purpose. Orchestras are complex systems. Each instrument, each musician, the conductor, the music, the lighting, the venue, the furniture are all interdependent parts and processes that intend to provide a great musical experience.
Organizations have a myriad of processes and parts that are interdependent (not independent). Too often, leaders focus their attention on the symptoms of problems with each of these parts. Because the root cause never fully gets addressed, the problems keep resurfacing and the leaders (and employees) continue to waste their time with the symptoms.
I love golf. To play golf well one must appreciate the initial conditions that help create a great shot. A great golf shot (or any sporting move) requires an ability to understand and manage the initial conditions of the swing and these include the grip on the