Quick Guide: How Top Salespeople Sell
By Paul C Burr
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About this ebook
Within you will discover how:
• Customers fundamentally only ask four questions:
1. Do I trust you?
2. What value do you bring to the table?
3. Are you the right person/organisation to do business with?
4. How does it work (i.e. feature/benefits) or how will we work together?
• Moderate performing salespeople often answer these four questions in reverse order.
• Top performers do things better and differently; they...
- Focus firstly on Questions 1 and 2
- Ask better questions that nurture insight and instil passion
- Guide customers sensitively on a spiral journey in and out of the problems they face. The dualistic nature of this journey inspires action.
- Engage the customer to evaluate the consequences of both action and inaction.
- Understand and apply what CxOs expect and value from business relationships
• Top salespeople know the answer to a CEO’s first question, “Why am I, personally, talking to you?”
• The future of sales will rely more on truth than trust
• How to raise your organisation's like-for-like sales performance by 20-30% or more.
Paul C Burr
I’m in the business of equipping people to improve their effectiveness by 30%+ in a matter of weeks, sometimes days.Business Client: “I have worked with Paul periodically over the past 8 years to gain solutions to a number of people issues / opportunities. If you are looking for a Personal Coach to make a High Performer / High performing Team even better (particularly a senior player) – I would not hesitate to recommend him”.Sandra Ventre, Management Development Director, Reckitt Benckiser (now with Qantas)Private Client: “You have been so instrumental in the positive changes in my life, I set quite a few goals, and one by one my goals are being achieved, thanks to you, showing me how”.Debbie (via Skype) Cape Town, South Africa.The Skills and Passions in MeLife doesn’t get better by chance; it gets better by change. And change is a journey that’s two parts, emotional, to one part, intellectual.Most of us don’t achieve what we set out to achieve at the first attempt. If the outcomes you sought were down to a purely intellectual exercise then you would have achieved them already - would you not? Whether you’re a top or moderate performer (or underperforming right now) - every change you make in life is a journey, two parts emotional to one part intellectual. We are twice as likely to hold ourselves back because of self-imposed emotional blocks as opposed to intellectual problems. Put simply, I equip people to tackle challenging emotional journeys.Corporate clients use me as a ‘business coach’, personal clients probably see me as more of an ‘energy healer’. In both cases I help clients to release the emotional blocks so that they cultivate and apply their innate willpower, imagination, courage and creativity to achieve the business and personal outcomes they seek.I’ve over thirty five years of ‘b2b’ corporate sales and management experience, fifteen years of which overlap with my business and personal coaching work. I’ve a PhD in Statistics and a First Class Honours Degree in Mathematics. I’m qualified as a Master Practitioner in: NLP, this/past life regression and hypnotherapy.I write books, blogs and have just started a series of business articles based upon my own original research, experience and observations in corporate and SME business.I study and practice ancient wisdom, astrology, casting runes, dowsing, the I Ching and the Tarot.I love listening to music – rock, jazz, country... you name it. I sing a bit too.I’m a passionate football fan of Newcastle United Football Club, in “Geordieland”, in The North-East of England.
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Book preview
Quick Guide - Paul C Burr
Quick Guide: How Top Salespeople Sell
(for new or seasoned sales professionals, managers and CEOs)
Number 1 in a series of articles by
Paul C Burr PhD
http://paulcburr.com/
Contents
The Pareto of Sales • Summary Bullet Points • Return to Beginning (inc. What CEOs value and Fear Most) • Return to Beginning • Return to Beginning • Return to Beginning • Top Salespeople in the Future will Forge Truth... • Appendix 1: How to Achieve 20-30% or More Sales Growth from your Existing Sales Organisation • Appendix 2: About me, Paul C Burr
Acknowledgements
Professor Colin Coulson-Thomas, director, board chairman, adviser, academic, author and speaker; Mark Konieczko, Founder of MKpcs.
All rights reserved © Paul C Burr 2013
The Pareto of Sales
20% of the sales-force brings in 80% of the revenue and over 90% of the profit.
When ‘you’ find out and put into common practice what your top salespeople do differently from the moderates; you raise everybody’s game, including your own.
(By ‘you’ I mean: you, me, us, we)
Return to Beginning
____________
Summary Bullet Points
This 15-page article (A4 size, excluding appendices) bears from my research, consulting, direct selling experience and coaching within global corporations over a twenty year period. The companies I worked for directly, or in a freelance capacity with, included: IBM, Cisco, Accenture, Xerox, American Express, Standard Chartered, BP and Reckitt Benckiser.
Within you will discover how and why:
• Customers fundamentally only ask four questions:
1. Do I trust you?
2. What value do you bring to the table?
3. Are you the right person/organisation to do business with?
4. How does it work (i.e. feature/benefits) or how will we work together?
• Moderate performing salespeople often answer these four questions in reverse order.
• Top performers do things better and differently; they...
- Focus firstly on Questions 1 and 2
- Ask better questions that nurture insight and instil passion
- Guide customers sensitively on a spiral journey in and out of the problems they face. The dualistic nature of this journey inspires action.
- Engage the customer to evaluate the consequences of both action and inaction.
- Understand and apply what CxOs expect and value from business relationships
• Top salespeople know the answer to a CEO’s first question, Why am I, personally, talking to you?
• The future of sales will rely more on truth than trust
Return to Beginning
____________
Customers Ask 4 Fundamental Questions
Q1. Do I trust you?
If nought else, trust is the key determinant of