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    Wise Communication: ‘Say it Right’ Executive Communication Lists
    Wise Communication: ‘Say it Right’ Executive Communication Lists
    Wise Communication: ‘Say it Right’ Executive Communication Lists
    Ebook390 pages3 hours

    Wise Communication: ‘Say it Right’ Executive Communication Lists

    By Robert Jerus

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    About this ebook

    Take the communication advantage to accelerate success.

    When all is said and done, it’s the communication and the relationships that create meaning and success. Professionally and personally, use the right connections to transform dreams into reality. Leverage communication for peak performance.

    Wise Communication provides the ready reference to improve relationships, connections and communication. This guide improves your current skills and expands your repertoire for both personal and professional success.

    Wise Communication Topics:

    • Make friends and become more likable
    • Create a network by both quality and quantity
    • Promote leadership and influence
    • Master electronic media
    • Develop resonance and rapport through neuro-linguistic programming
    • Deal with difficult people and situations
    • Make others comfortable with you and your ideas
    • Focus a team on success and perk performance

    About the Author:

    Robert G. Jerus, SPHR is a consultant, counselor, speaker and author.  Professor Bob spent over 30 years as a professor before devoting himself to full time emotional intelligence, communication and relationship performance.

    Praise for Wise Communication:

    "This book is full of ideas, quotes and content that make it easy to read, enjoy and benefit from. If you're looking for ways to communicate better, you'll find them here."
    -- Mark Sanborn, CSP, CPAE, President, Sanborn & Associates Inc.

    “A compendium of communication “quick tips” and quotes for all occasions. The ready-reference format makes skimming easy—for answers or sheer enjoyment.”
    -- Dianna Booher, Author of Communicate with Confidence and Creating Personal Presence

    “In today’s connectivity age, Wise Communication is more important than ever. Put down the iPhone, turn away from your email and devote time to this important work.”
    -- Frank McKinney, Bestselling Author, Entrepreneur, Realtor Extraordinaire

    “A treasure trove of hints, tips, and inspirational quotes which you’ll keep dipping into time and time again…”
    -- Andy Mckay, Communications Associate, BAE Systems Maritime Services, Essex, United Kingdom

    “This was filled with useful, practical tips on topics related to both work and personal life. Very easy to reference for “just in time” information needed to improve communication, resolve issues, and improve knowledge and understanding. I appreciated that each topic covered provided helpful and doable information and suggestions.”
    -- Pat Cross, Independent Career Management Consultant, San Francisco, CA

    “A simple, easy to use “how to” guide to developing great communication. The accompanying workbook is well set out and is a useful capture of all the ideas presented in the guide. Recommended for leaders at all levels.”
    -- Ros Cardinal, Business Owner, Shaping Change, Tasmania, AU

    LanguageEnglish
    PublisherSuccess Dynamics International
    Release dateFeb 10, 2014
    ISBN9781497739864
    Wise Communication: ‘Say it Right’ Executive Communication Lists

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      Book preview

      Wise Communication - Robert Jerus

      Cover

      Introduction

      Wise Communication is designed to enlighten and entertain. It is based on short, actionable lists that can be immediately applied. Rather than a traditional book, it is designed from a digital point of view. There is no need to read the chapters in any order. If some issues present themselves, either personally or professionally, the structure is designed for immediate emphasis rather than long, extended discourse.

      Besides a digital format, the book is designed to be engaging and entertaining. For the busy, hectic world in which we live, Wise Communication offers a short break with pictures and quotations. These allow for engaging both sides of the brain.

      Why the emphasis on communication along with other peak performance characteristics? Why not vary the focus? Communication is the foundation for performance. It is the regulator that either impedes or facilitates other characteristics. Through communication, interpersonal energy allows synergy and the benefits of relationships. For any dreamer, success is limited by powerful relationships and teamwork. Communication allows this influence to be amplified and applied.

      Communication is the common factor in long term success and optimum performance. Connecting and working with others generates far more powerful answers. It also generates more personal satisfaction. Success is an unseasoned dish without others to share it with.

      Some statements make this power abundantly clear:

      Whatever else people do when they come together—whether they play, fight, make love, or make automobiles—they talk. We live in a world of language.

      Victoria Fromkin and Robert Rodman

      The ability of a group to gather and retain a wide range of information is the single most important determinant of high-quality decision making.

      Randy Hirokawa

      If you have experience in hiring people, you know the importance of people skills. Educational skills are useless in some industries when people skills are absent. You can have great ideas, theories, and solve complex problems, but if you cannot effectively communicate that material in a persuasive and exciting manner by relating to your fellow human, you face an uphill battle in whatever challenges you encounter. It’s not that people dislike you because of your intelligence; it’s that people dislike you because you’re rude, not understanding, or annoying to be around. The intelligent person with poor communication skills is insensitive or unaware of other’s emotions.

      Joshua Uebergang

      Communication plays a central and defining role in all aspects of life. Its importance is undisputed yet the skills and understandings that shape it are often overlooked. This lack of awareness of skills and associated understanding related to communication is complicated by the pervasive sense of mastery and understanding with regard to communication that exists in society. People think effective communication is ‘common sense’ despite evidence to the contrary. Our ongoing participation in acts of communication does not necessarily breed competence or understanding of what is a multifaceted, complex and contingent phenomenon. We live in a world where increased globalization, technological advances and the pace and diversity of life provide considerable scope for miscommunication and misunderstanding. This makes the field of communication one of the most interesting and fastest growing areas of study. Lincoln University

      It’s what you say beyond the words that really counts.

      Robert G. Jerus, SPHR

      November, 2013

      Optimizing Influence

      Success or failure begins in the mind. Words are the tools that summon images of performance. By commanding a positive attitude of persuasion, higher levels of performance become the norm. Negative persuasion results in frustration and failure.

      Peak performers realize they are responsible for making the right attitude an all-the-time thing. Thoughts produce words; words produce action. Through visualization, attitudes become reality. Command optimum influence to generate targeted results in any area.

      Optimizing Influence: The Psychology of Persuasion

      1. Convince yourself before you attempt to persuade others.

      Belief systems generate powerful messages. If you remain unconvinced, it’s next to impossible to harness the energy and motivation to present an influential appeal. Moreover, your lack of personal commitment will come across to prospects as insincere and deceptive. Take the time to research and convince yourself of your proposition. Use self-talk to reinforce your message and generate a powerful inner vision.

      2. Develop an inner understanding of delivering value and benefit.

      Prospects are more interested in value and benefit than cost. Value is the total of positive outcomes (benefits) less the expense or detriment of pursuing a particular course of action. If the costs exceed returns, the proposition will be dismissed. By establishing the language and imagery that establishes mental and emotional value, powerful appeals are made. Sensory imagery connects to create credible benefits.

      3. Manage risk, uncertainty and doubt.

      The higher the emotional impact, the greater the potential for doubt, confusion and frustration. When a prospect questions or expresses discomfort with a proposal, the offer will most likely be rejected. Tailoring proof and addressing concerns actively present assurance and address concerns. The question you hear the most is the inner doubt you still have. Create offerings where the anticipation of positive outcomes far outweighs risk and doubt. Risk management needs to focus on mental and emotional concerns as well as logical ones. Anticipate questions and address them early. This puts the prospect at ease. Validate concerns and feelings but stress reasonable expectations of winning results. Hesitation is more about concerns rather than objections. Be sure to be positive and reassuring.

      4. Present a custom benefits package.

      Benefits are received through performance. They are the applied results of features and advantages. For the prospect, these are the reasons for accepting influence. When yielding to persuasion serves the client’s best interests, it is highly positive. A unique set of benefits, those which are custom tailored, allows the prospect to feel special. Even if the benefit is generic, the application to a particular individual is always personal and unique. Customize to develop a personal relationship.

      5. Relate to motivating factors.

      Prospects share the same basic motivational factors: fear, pride, gain, loss, pleasure, pain; and social expectations. Analyzing the particular prospect’s most powerful motivators and responding accordingly establishes a powerful appeal that will generate an answer. As an alternative, a combination may be appropriate but avoid generating confusion. Confusion will delay or prevent a positive response.

      6. Maintain a positive attitude.

      Positive thinking is not a department. Managing a bright, cheery outlook creates greater connection and rapport. People who are positive are more likeable and attract the right attention. Optimism and a can-do outlook establish affinity. People are far more influenced by those they like and perceive to be supportive. Depression and an air of defeat repel others and create a climate for failure.

      7. Communicate energy, excitement and enthusiasm.

      Boredom is fatal. Being listless or tired conveys that other activities have sapped your interest and energy. Excitement and enthusiasm are contagious. They communicate lively interest, a desire to help, and a drive to be of service. Energy is more likely to connect emotionally and elicit targeted results. It inspires and creates the confidence of achievement. Performance is based on reasoning and logic but also on the emotional resonance a prospect feels.

      8. Ask questions, listen, let the prospect feel important, and pay attention.

      People are more convinced by conclusions they reach themselves. Questions and attention generate higher rapport. By fueling discussion and really connecting, people are more open to persuasion.

      9. Set the framework for long-term relationships.

      People don’t care how much you know until they know how much you care. They are more likely to be influenced by trusted friends than by strangers. Let them know you have a genuine interest in the relationship and in service. Create an understanding that generates mutual benefits.

      10. Communicate professionalism.

      Goal setting, stress management, organization and time discipline let prospects know you’re serious. When you commit to success, you’re committing to offering top level service and value.

      Action Plan

      Influence can be short or long term. Relational connections take more time but set strategic connections. To develop relational influence, do you allow for the time and dialogue necessary?

      How do you let others know they are valued? Are you interested in them personally or as part of a transaction? Why?

      How have people made you feel important? Can you apply these techniques? How have people created relationships with you for mutual benefit? Can you create some principles to apply to create relational influence?

      Quotations on Smiles

      Top people smile more frequently than people on any other rung of the career ladder-and not just because they make more money.

      ~D. A. Benton~

      Sometimes your joy is the source of your smile, But sometimes your smile can be the source of your joy.

      ~Thich Nhat Hanh~

      Smile at each other, smile at your wife, smile at your husband, smile at your children, smile at each other – it doesn’t matter who it is – and that will help you to grow up in greater love for each other.

      ~Mother Teresa~

      Smile well and often, it makes people wonder what you’ve been up to.

      ~Satchel Paige~

      There are no language barriers when you are smiling.

      ~Allen Klein~

      Your smile will give you a positive countenance that will make people feel comfortable around you.

      ~Les Brown~

      Nobody needs a smile so much as the one who has none to give. So get used to smiling heart-warming smiles, and you will spread sunshine in a sometimes dreary world.

      ~Fr. Lawrence G. Lovasik~

      If a man smiles all the time, he’s probably selling something that doesn’t work.

      ~George Carlin~

      Wear a smile and have friends; wear a scowl and have wrinkles. What do we live for if not to make the world less difficult for each other?

      ~George Eliot~

      If you have made another person on this earth smile, your life has been worthwhile.

      ~Mary Christelle Macaluso~

      If you smile when no one else is around, you really mean it.

      ~Andy Rooney~

      Whatever you have to say to people, be sure to say it in words that will cause them to smile and you will be on pretty safe ground.

      ~John Wanamaker~

      If I can make people smile, then I have served my purpose for God.

      ~Red Skelton~

      If the essence of my being has caused a smile to have appeared upon your face or a touch of joy within your heart, then in living – I have made my mark.

      ~Thomas L. Odem, Jr.~

      You’ve got to get up every morning with a smile on your face, and show the world all the love in your heart.

      ~Carole King~

      Few things in the world are more powerful than a positive push – a smile. A word of optimism and hope, a ‘you can do it!’ when things are tough.

      ~Richard De Vos~

      To laugh often and love much; to win the respect of intelligent persons and the affection of children; to earn the approbation of honest citizens and endure the betrayal of false friends; to appreciate beauty; to find the best in others; to give of one’s self; to leave the world a bit better, whether by a healthy child, a garden patch or a redeemed

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