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Designing KPIs to Drive Process Improvement

Designing KPIs to Drive Process Improvement

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Designing KPIs to Drive Process Improvement

1/5 (1 evaluare)
33 pages
27 minutes
Nov 14, 2014


Do Your KPIs Drive the Performance of Your Business?

Process improvement is all about making things work better, whether this is because a process is broken or because we know it could be better. When you use your business’ information to create Key Performance Indicators (KPIs) that help you to drive the right kinds of improvement then the rate of change can be so much faster.

KPIs are popular in most businesses, but often these pieces of information don’t give you the right picture, or they tell you how bad things have been. This short book will help you to see your business processes and the relevant KPIs differently so that you can develop your own suite of tools to help you select the right process improvement activities.

Sometimes the required activity from making changes is improved discipline and adherence to existing processes, this book can help with that too. This book gives you a step by step process to follow to help you design the right KPIs for your business to achieve its goals faster.

So, if you are frustrated with the lack of buy in or decision making from your existing KPIs, or you are about to implement KPIs for the first time into your business then buy this book today and watch how the right KPIs can make a real difference to your business.

Nov 14, 2014

Despre autor

Giles Johnston is a business improvement consultant who specialises in helping businesses improve their on time delivery performance. Giles is a Chartered Engineer and uses the same principles and problem solving ideas from his manufacturing background to help businesses in all sectors.Many of the tools and methods Giles uses to help his clients improve their performance have now made their way into written format and have now been published as ebooks. Giles is thankful to his clients who have pushed him to write down his views and ideas, making these books possible.Giles lives in the North East of England with his family.

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Designing KPIs to Drive Process Improvement - Giles Johnston

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Smashwords Edition

Copyright 2012 Giles Johnston

This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.


The author of this book has tried to present the most accurate information to his knowledge at the time of writing. This eBook is intended for information purposes only. The author does not imply any results to those using this eBook, nor is he responsible for any results brought about by the usage of the information contained herein.


This book has been written for businesses who struggle with maintaining productive routines of working. For those businesses who know that their people and their teams could be more effective if they spent more time working on the right things in their business than fire fighting their 'mistakes'.

This short book gives both instructions

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