The Simple Truths of Service: Inspired by Johnny the Bagger
By Ken Blanchard and Barbara Glanz
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About this ebook
The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.
His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
Ken Blanchard
Ken Blanchard es el coautor de El nuevo mánager al minuto y otros cincuenta libros, incluyendo los best sellers del New York Times Gung Ho! y Raving Fans. Las ventas combinadas de sus libros ascienden a más de dieciocho millones de ejemplares en más de veintisiete idiomas. Es el líder espiritual de The Ken Blanchard Companies, una compañía global en la formación gerencial y el desarrollo empresarial que él y su esposa, la doctora Marjorie Blanchard, fundaron en 1979.
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The Simple Truths of Service - Ken Blanchard
Copyright © 2017 by BFP, LP and Barbara Glanz
Cover and internal design © 2017 by Sourcebooks, Inc.
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All brand names and product names used in this book are trademarks, registered trademarks, or trade names of their respective holders. Sourcebooks, Inc., is not associated with any product or vendor in this book.
Grateful acknowledgment is made for permission to reprint pp. 60–61, A Little Something More
© 1995 by David Roth.
Photo Credits
Cover: OlegSam/Shutterstock
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CONTENTS
Introduction
Johnny the Bagger®
The Simple Truths of Great Service
1:Great Service Inspires Stories
2:Great Service Uses Outside-the-Box Thinking
3:Great Service Is a Choice
4:Great Service Starts with a Clear Vision
5:Great Service Requires That Everyone Catch the Vision
6:Great Service Surprises People
7:Great Service Begins