Decoding Luxe
By Mahul Brahma
()
About this ebook
a strategic, behavioural, historical, experiential, demographical,
psychological, dynamic, mechanical, and philosophical look at
what constitutes luxe or dazzle.
This book is a bible for all stakeholders of luxury brands –
owner, custodian, retailer, connoisseur as well as student –
helping them understand and formulate, with a historical
perspective, an effective strategy for conceiving, positioning,
placing, promoting and pricing these luxury products.
It is all about finding the magic potion for a brand’s success with
luxe in India, who always look for value-for-money or valuefor-
label.
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Decoding Luxe - Mahul Brahma
Praise for the author and his work
‘My best wishes for the book.’
– Ratan N Tata, Chairman Emeritus, Tata Sons
‘…crafted a lovely story around luxury in India from the Maharajas to the newer rich… a great read for anyone interested in the science of vanity and what makes luxury tick. All luxury brand wants to be aspirational without alienating people or being aloof. This book has many illustrative examples to satiate your curiosity.’
– D Shivakumar, Chairman and CEO, PepsiCo India
‘...a delightfully-written book on luxury brands and luxury consumers... rich in anecdotes... A wonderful read.’
– Bibek Debroy, Author, Economist, Academic and Member of NITI Aayog
‘...Mahul has been able to bring in new thoughts, ideas and perspectives. I like the innovative measures he has created... This will be a great measure for luxury brands to understand the desirability of their brand.’
– Nirvik Singh, Chairman and CEO, Grey Advertising APAC
‘The romance of luxury has waited long for such a deft rendition of insight and eloquence.’
– Kunal Basu, Author of The Opium Clerk,
The Miniaturist, Racists, The Yellow Emperor’s Cure and Kalkatta
‘... [the book] works as a much-needed cultural history of dazzle... A quiet voice that will have a thundering impact. An essential read.’
– Sarnath Banerjee, Graphic Novelist, Author of Corridors, All Quiet in Vikaspuri
‘…a seminal and in-depth work… easier for the brands how to tap into the Indian psyche further… whets the appetite of buyers… his analysis impeccable. This book is a must have.’
– Kounteya Sinha, United Kingdom Correspondent, The Times of India
‘...Mahul has worked hard to decode even the customer. In a market that is ready to explode, understanding the customer could well be the key to retaining her, and to expanding the scope of the luxury segment itself.’
– Sachin Kalbag, Editor, The Hindu (Mumbai)
‘...very lucid style of writing... a fantastic read and it gives a fresh perspective to luxe... a good manual for luxury retailers...’
– Sanjiv Goenka, Past President CII & Chairman, RP-SG Group
‘...a gifted writer passionate about luxury... gives a very unique perspective to luxury... a great read...’
– Harshavardhan Neotia, Past President FICCI and Chairman, Ambuja Neotia Group
‘...a prolific writer... has been able to introduce some unconventional ideas and thoughts... Decoding Luxe will be greatly appreciated.’
– Hemant Kanoria, CMD, SREI Infrastructure Finance Ltd
‘I love the way Mahul deconstructs the mystical world of luxury with his simple, direct, matter-of-fact lucid style of narration... a very well written book...’
– Arnab Chakraborty, National Director, UN-Empretec Programme for India, UNCTAD
‘...Mahul’s style has been very refreshing and easily digestible. He has managed to give a personality to luxury in the book... a fantastic read.’
– Namit Bajoria, Director, Kutchina
‘...one-of-its-kind holistic book on this subject of luxury... a great handbook for luxury brands... captures many unconventional and rather counter-intuitive perspectives...’
– Ambarish Dasgupta, Former President, Bengal Chamber of Commerce and Industries
‘...I applaud Mahul for his brilliant attempt at decoding luxury and presenting a holistic view on this subject with a focus on India... a must read.’
– Sidharth Pansari, Director, Primarc
Decoding
Luxe
MAHUL BRAHMA
Srishti
Publishers & Distributors
Srishti Publishers & Distributors
Registered Office:
N-16, C. R. Park
New Delhi 110 019
Corporate Office: 212A, Peacock Lane
Shahpur Jat, New Delhi – 110 049
editorial@srishtipublishers.com
First published by
Srishti Publishers & Distributors in 2017
Copyright © Mahul Brahma, 2017
10 9 8 7 6 5 4 3 2 1
This is a work of non-fiction, based on the author’s research in the field of luxury products and studies associated with it.
The author asserts the moral right to be identified as the author of this work.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the Publishers.
Printed and bound in India
Contents
List of Illustrations
Foreword by Kounteya Sinha
Foreword by Sachin Kalbag
Preface
A note from the author
Acknowledgements
1. Decoding Luxe
2. Relativity
3. Understanding Price-Sensitive Consumers
4. Democratization
5. Counterfeits
6. The Great Indian Middle Class
7. Seven Ages
8. Ego-centric
9. Click Click
10. Experiential Luxury
11. Strategic Moves-I
12. Strategic Moves-II
13. Managing Reputation
14. Measuring Luxe
15. The Dark Side
16. Luxury: The Great Escape
17. Tailpiece Timeless Tourbillons
Epilogue
About the author
List of Illustrations
Image 1: Cartier’s necklace for Maharaja of Patiala’s crown, which weighs 962.25 carats with 2,930 De-Beers diamonds.
Image 2: In 1928, the Maharaja of Jammu & Kashmir placed orders for custom-made thirty trunks from luggage maker Louis Vuitton over a period of six months.
Image 3: A Cartier Pathere ring, a timeless icon for the company, representing what’s both predatory and elegant.
Image 4: Money can’t buy happiness. But, somehow, it is more comfortable to cry in a Lamborghini than on a bicycle.
Image 5: A car that runs on reputation
: Rolls Royce Phantom.
Image 6: 50 Harley Davidsons were procured by a Nizam for his postmen.
Foreword
Luxury is no more an alien word for an average Indian. The ever-swelling middle class too is smitten by the romance of the super brands – be it a Louis Vuitton or a Burberry. Gone are the days when Indians travelled abroad to bring back an iconic sling bag or a trench coat. With the number of millionaires rocketing over the past five years, these brands are now opening shop within the country. Mahul’s book is a seminal and in-depth work that feels the pulse, not just of the luxury industry, but also of the consumer. He does a huge favour to both – makes life easier for the brands by telling them how to tap further into the Indian psyche on the one hand, and whetting the appetite of buyers excited by luxury on the other. Mahul’s style is lucid, his analysis impeccable. This book is a must have.
Kounteya Sinha
The Times of India, United Kingdom
Foreword
In 2002, my newsroom colleague and I won a major quizzing event. Since the contest was organized to raise funds for charity, we did not receive any cash prize. Instead, we were handed vouchers to buy books and a few clothes. One such voucher was from a luxury