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    Organizational Readiness to E-Transformation
    Organizational Readiness to E-Transformation
    Organizational Readiness to E-Transformation
    Ebook163 pages1 hour

    Organizational Readiness to E-Transformation

    By Aqel M. Aqel

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    About this ebook

    Many leaders and executives are wondering what preparations their firms should have in order to be ready to transform into digital era?

    Organisational e-readiness is a complimentary part of global, regional and national readiness to digital era. This book argues the importance of e-readiness assessment in a structured and quantitative way that contain relevant and valid criteria to assess readiness within organisations from various and balanced perspectives. The proposed organizational e-readiness model consists of five interrelated categories; these are strategy, business process, technology, changeability, and ICT security.
    LanguageEnglish
    PublisherXlibris AU
    Release dateDec 15, 2012
    ISBN9781479752317
    Organizational Readiness to E-Transformation
    Author

    Aqel M. Aqel

    Aqel is an information technology and management consultant. He is specialized in organizational development and e-transformation. He owns the capacity of integrating vast ICT experiences with contemporary concepts in economics, management, marketing, corporate governance & risk management, in order to improve organization’s competitive advantage while utilizing ICT to boost performance and achieve control. Aqel is a member of Information Systems Audit and Control Association since 2000, and been recognized as Certified Information System Auditor (CISA) in the year 2003. He is a Co-founder in ISACA Riyadh Chapter and serves as CISA Coordinator and research director. He wrote some specialized books and articles e.g. Introduction to IT Governance using COBIT , and IT Security in your firm, what is it, and how to achieve it. Aqel welcomes your comments and thoughts on aqel.aqel@gmail.com.

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      Book preview

      Organizational Readiness to E-Transformation - Aqel M. Aqel

      Copyright © 2012 by Aqel M. Aqel.

      Library of Congress Control Number:         2012921878

      All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

      To order additional copies of this book, contact:

      Xlibris Corporation

      1-800-618-969

      www.Xlibris.com.au

      Orders@Xlibris.com.au

      502512

      Contents

      Preface

      Part One: Introduction to E-transformation

      Chapter One Introduction

      1.1 E-government Definition

      1.2 E-government Stages

      1.3 E-government Benefits

      1.4 Barriers to E-Government

      1.4.1 Technology Related Barriers

      1.4.2 Cultural and Societal Barriers

      1.4.3 Organisational Barriers

      Chapter Two E-Readiness Concepts

      2.1   Definition

      2.2 E-readiness Perspectives

      2.2.1 E-readiness As a Requirement

      2.2.2 E-readiness As an Activity

      2.2.3 E-readiness As an Index

      2.2.3.1 Generic Indicators

      2.2.3.2 Conclusion About E-Readiness Indices

      2.2.3.3 E-government Indicators

      2.3 E-readiness Tools

      Chapter Three E-Readiness Model

      3.1 E-readiness Levels

      3.1.1 Global Level Readiness

      3.1.2 Regional Level Readiness

      3.1.3 National Level Readiness

      3.1.3.1 Telecom sector readiness

      3.1.3.2 Banking Sector Readiness

      3.1.3.3 Academic Sector Readiness

      3.1.3.4 Commercial Sector Readiness

      3.1.3.5 Legislative sector readiness

      3.1.3.6 Community readiness

      Part Two Organisational E-Readiness

      Chapter Four E-readiness Model

      4.1 Introduction

      4.2 E-readiness Model Components

      4.2.1 Criteria

      4.2.2 Assessment Methods

      4.2.3 Audit

      4.2.4 Initiatives

      4.2.5 Monitoring

      4.3 Organisational E-readiness

      Chapter Five Strategy Readiness

      5.1 Introduction

      5.2 Strategic Planning

      5.3 Strategic Management

      5.3.1 Organisational Structure

      5.3.2 Functions and Services

      5.3.3 Performance Management

      5.3.4 Informational Model

      Chapter Six Business Process Readiness

      6.1 Introduction

      6.2 Business Process Documentation

      6.3 Business Process Effectiveness

      6.4 Business Process Performance

      6.5 Business Process Automation

      Chapter Seven Information Technology Readiness

      7.1 Introduction

      7.2 Infrastructure

      7.3 Databases

      7.4 Application

      7.4.1 Application Functional Maturity

      7.4.2 Application Maintainability

      7.4.3 Application Integration Ability

      7.4.4 Application Security

      7.5 ICT Management

      7.5.1 Organisation Structure

      7.5.2 ICT Processes Readiness

      7.5.3 Technical Skills

      Chapter Eight Ability to Change Readiness

      8.1 Introduction

      8.2 Leadership

      8.2.1 Awareness

      8.2.2 Embracing

      8.2.3 Leadership Skills

      8.3 Human Resource Alignment

      8.3.1 Dissemination of Strategic Objectives

      8.3.2 Job Descriptions and Responsibilities

      8.3.3 Policies to Attract and Retain Skilled Workers

      8.3.4 HR Motivation

      8.3.5 HR Performance Management

      8.3.6 HR Continuous Development

      8.4 Communication

      8.5 Risk Management

      Chapter Nine IT Security Readiness

      9.1 Top Management Realisation and Adoption

      9.2 Business Department’s Readiness

      9.3 ICT Function Readiness

      9.3.1 Realisation of Technical Security Requirements

      9.3.2 Existing level of Security Practices

      9.3.3 Security Coordination With Other Departments

      Appendix I – Sample e-government Model

      Appendix II – Organisational e-readiness Summary Tables

      List of Figures

      To

      My father who taught me ambition,

      My mother who taught me dedication and commitment,

      My wife and kids who always rose to my ambitions, and

      To all who inspired my innovation.

      Preface

      The increasing dependency on information and communication technologies (ICT) resulted in new economic trends such as the digital economy phenomenon, which impacted many economic and social aspects in modern societies.

      Transformation to new economic trends represented primarily by e-commerce was accompanied with an obvious public sector reforms under the title of electronic government (e-government). E-government is considered a continuation to public sector modernisation efforts that are mainly aimed at enhancing the operating environment in public sector.

      The new economic trends contain great prosperous opportunities; at the same time it implied huge costs and serious risks. This book constructed a set of e-readiness levels that are global, regional, national, industry/business sector, organisational, community and personal readiness levels.

      This book consists of two parts: Part I discusses e-readiness concepts, e-government definition, its benefits, barriers, and stages. E-readiness topic is then discussed from three perspectives – as a requirement, as a set of activities, and as an index; some globally accredited indices are illustrated to help reader understand its structures and components with some comments on its political values. Chapter three argues a classification for readiness layers which are global, regional, and national, and finally organisational readiness, which will be discussed further in part II of the book. Another classification for national readiness has been proposed, which consists of another six sub-levels.

      Part II is fully focused on the organisational readiness. It will introduce a fully practical and auditable model for leaders to follow in order to assess their organisations’ readiness to transform into smart organisations that use information technology (IT) effectively and efficiently.

      Organisational e-readiness, which is a complimentary part of regional and global readiness; it argues the importance of e-readiness assessment in a structured and quantitative way that contain relevant and valid criteria to assess readiness within organisations from various and balanced perspectives. The proposed organisational e-readiness model which is more focused on public sector agencies consists of five interrelated categories; these are strategy, business process, technology, changeability, and ICT security.

      These intersected and tightly related tracks outline key pillars for any ICT based transformation; in simple words, a business unit or even a public sector agency needs clear strategic direction, which will support reformulation of strategy derived business processes to be enabled using technology by its wide means; if these three factors are ready, the organisation needs a change supportive environment like managed risks and sincere leadership in order to carry it out successfully. Due to the criticality of information security, it is receiving high concerns from stakeholders and already classified as one of the barriers for e-government transformation; security in its comprehensive meaning consists of confidentiality, integrity, and availability of information that supports business process within organisation; this mandates various roles and activities to be maintained by organisations.

      Finally, the book aims to answer the question ‘what preparations should government agencies have in order to be ready to implement e-government concepts and services’.

      Author

      Part One:

      Introduction to E-transformation

      Chapter One

      Introduction

      Chapter Summary

      This chapter will help you establish a fair understanding about book’s topic; interesting information has been gathered and summarised from various sources about e-government concepts, benefits, various approaches, and key barriers. This will help the reader outline e-readiness topic.

      Different e-readiness perspectives will be summarised out from reviewed literature in preparation for the conclusion of e-readiness levels and criteria; these are e-readiness as a requirement, e-readiness as an activity, and e-readiness as an index.

      1.1 E-government Definition

      The term e-government is relatively new and has been used heavily in the last decade, basically to describe the effective use of ICT in government agencies activities; there is some dispute on the e-government definition as we have differences in ‘scope, government structure, budget allocations, resources, availability of skills and technology, and central government vision’ (AOEMA, 2007).

      The term was expanded later to mean more than this basic meaning as various e-government experiments results in a more in-depth understanding of the topic and its relationships with established sciences, for example, politics, economy, jurisdiction, and management.

      E-government initiatives also produced many changes in societies, which went into this experiment politically, economically,

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