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    SIETAR Europa Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams
    SIETAR Europa Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams
    SIETAR Europa Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams
    Ebook161 pages1 hour

    SIETAR Europa Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams

    By Elisabeth Hansen, Ann-Kristin Torkler and Barbara Covarrubias Venegas

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    About this ebook

    At SIETAR we want to encourage the development and application of knowledge, values and skills which enable effective intercultural relations at individual, group, organisation and community levels. Inspired by many discussions in the SIETAR network, the idea of publishing a collection of SIETAR intercultural training tools came to light. Many large intercultural organizations include a collection of articles, activities, and materials, and our intention was to create a consolidated resource of SIETAR members´ favourite and most effective tools and methodologies.

    We proudly present the second edition of the SIETAR Europa Intercultural book series: SIETAR Europa Intercultural Training Tools.

    We learn best from what we teach! Every moment in a training setting is an opportunity for everyone in the room to reflect on and develop their own intercultural competencies. How we learn about navigating culture is shaped by our professions, travels, and personal interests. With this publication we want to support your learning environment by publishing selected go-to training activities from SIETARians for virtual or face-to-face teams that integrate modern technologies and emerging practice styles with materials and instructions.

    The book includes 29 activities divided into three sections:

    - Opening and Warm-up Activities
    - Feedback & Debriefing Activities
    - Teambuilding Activities
    LanguageEnglish
    PublisherBooks on Demand
    Release dateMay 9, 2019
    ISBN9783749439980
    SIETAR Europa Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams
    Author

    Elisabeth Hansen

    Elisabeth Hansen became a part of SIETAR Europa after attending the Dublin 2017 congress; she then joined the Communication & PR Committee of SIETAR Europa and participated in the Young SIETAR mentor program. She now lives in Sydney, Australia, and continues to stay involved with SIETAR while also volunteering for AFS Australia and working for a study abroad provider. Her favorite part of volunteering is facilitating orientations for incoming students and helping to guide them through their first experiences abroad.

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      Book preview

      SIETAR Europa Intercultural Training Tool Kit - Elisabeth Hansen

      Venegas

      Open Your Eyes to Culture

      5 - 10 min

      1 - 100

      Face-to-face

      Virtual

      Required material

      Video player, laptop, flipchart, markers

      Specific requirements for training space

      Tables

      Description

      Question 1: How many cultures have you met in the last month?

      This is a really simple one, but you’d be surprised how this very often challenges people. In many cases, they’ve never even given it a thought.

      Initially, they might not think they’ve met that many, but then quickly suggest to them that they could easily meet 10 different cultures in 10 minutes in their local supermarket (important to mention the brand name most popular in their area/ country, such as Walmart, Tesco, Carrefour, etc.).

      Ask the group to spend two minutes talking to the person next to them (or in groups) to guess how many cultures they each have met in the last month.

      Check who gave the lowest number and highest numbers in the participant group, and ask why this was (to personalize it for the participant group).

      Question 2: Have you ever experienced culture shock?

      If combined with an interesting or funny video/photo, then it can really get people thinking. Here are some examples that might be interesting (please play directly from YouTube so the authors get relevant credit):

      Indian Nod Explained: https://www.youtube.com/watch?v=0RaBxH_MKQI

      Mr. Baseball Cultural Etiquette: https://www.youtube.com/watch?v=bdeFdFEbuqk

      Point out that you don’t need to travel to experience culture shock, think of how many different cultures most people work with on a daily basis.

      Ask the participants to work in groups of 2-6 and to brainstorm the biggest culture shock they ever experienced, and at the end you could do a competition for the top three craziest / most interesting culture shocks from the participant group.

      Personal experience

      We actually found these two questions the most important when trying to tell people about what we do with our own culture app (CultureMee) and it was only by chance, at a sales conference, when we were experimenting with different ways of promoting our app that we came upon these two questions.

      Initially, we were trying to say We’re an app that helps share the beauty of other cultures or We’re an app that provides cultural advice. But the problem was, while these comments were true, they didn’t really resonate with the people we spoke to.

      But as soon as we asked the two questions above, they immediately got people thinking of their own experiences, and it suddenly brought culture to life for people.

      The introduction of cultural quirks or fun facts from different countries also makes it entertaining, while the use of video also allows people to take a bit of a breather.

      We hope you enjoy these two very simple exercises, and if you have any questions, don’t hesitate to contact Dee (dee@culturemee.com) or John (john@culturemee.com).

      Sometimes it’s good to tell your own personal story of culture shock, or give some examples of cultural quirks around the world (e.g. People in Bulgaria nod their head up and down to say no, or in Tajikistan the uni-brow is considered attractive amongst women).

      If you’d like to access a list of cultural quirks or do’s and don’ts from around the world, you can download our CultureMee app (free for SIETAR members and their participants).

      This activity can also be used for teambuilding - sharing experiences is a great way to foster connections among colleagues.

      The contributor

      Dee and John Lee, co-founders of CultureMee

      (app which helps travelers overcome culture shock)

      Direct members of SIETAR Europa

      Cultural Influencers

      10 - 20 min

      1 - 12

      Face-to-face

      Virtual

      Required material

      Flipcharts or A3 paper sheets and colorful pens (face-to-face teams)

      A webinar platform with an interactive white board facility (virtual teams)

      Specific requirements for training space

      For face-to-face team, tables or an open area with space on the floor

      Description

      Our individual cultures (or cultural identities) are influenced and shaped by a large number of things which we are often unaware of – called cultural influencers. Drawing on a well-known metaphor of culture as an onion, the Cultural Influencers activity allows the learners to analyze what has influenced and shaped their own unique, complex identities over the lifetime.

      Instructions:

      Present a modified Onion Model of Culture to introduce the concept of culture as a multilayered phenomenon and invite the learners to explore different aspects of their lives.

      Ask the learners to reflect on what might have influenced who they are today, how they behave and what their values and beliefs are.

      Distribute the Cultural Influencers model handouts (Image 1) and encourage the learners to individually complete each circle with as many details as they can think of.

      Invite the learners to share their models with a person sitting next to them. Then ask one or two volunteers to tell a story of a person they have just been speaking with, using that person’s Cultural Influencers model (Image 2).

      Debrief the activity using reflective questions, such as: What did you learn about yourself by doing this activity? How can you apply this learning to your work context? How can this new insight improve your relationships with other people?

      When doing this activity virtually, display individual

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