User Experience A Complete Guide - 2020 Edition
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About this ebook
Is the User Experience as intended? How do you ensure User Experience? What is the user trying to accomplish? What practices helps your organization to develop its capacity to recognize patterns? How do you support innovation and agility with the latest strategies for flexible architecture, and improve UX to better engage customers and employees?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make User Experience investments work better.
This User Experience All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth User Experience Self-Assessment. Featuring 2206 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which User Experience improvements can be made.
In using the questions you will be better able to:
- diagnose User Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in User Experience and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the User Experience Scorecard, you will develop a clear picture of which User Experience areas need attention.
Your purchase includes access details to the User Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific User Experience Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
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User Experience A Complete Guide - 2020 Edition - Gerardus Blokdyk
User Experience
Complete Self-Assessment Guide
The guidance in this Self-Assessment is based on User Experience best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.
Notice of rights
You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.
All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
The information in this book is distributed on an As Is
basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.
Trademarks
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.
Copyright © by The Art of Service
http://theartofservice.com
service@theartofservice.com
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Included Resources - how to access
Included with your purchase of the book is the User Experience Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the User Experience Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•In-depth specific Checklists covering the topic
•Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the User Experience Self Assessment Tool right away.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of User Experience, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of User Experience have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of User Experience, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your User Experience initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the User Experience Scorecard on the second next page of the Self-Assessment.
Your completed User Experience Scorecard will give you a clear presentation of which User Experience areas need attention.
User Experience
Scorecard Example
Example of how the finalized Scorecard can look like:
User Experience
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
User Experience
Scorecard Example12
User Experience
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:24
CRITERION #3: MEASURE:35
CRITERION #4: ANALYZE:44
CRITERION #5: IMPROVE:57
CRITERION #6: CONTROL:71
CRITERION #7: SUSTAIN:80
User Experience and Managing Projects, Criteria for Project Managers:133
1.0 Initiating Process Group: User Experience134
1.1 Project Charter: User Experience136
1.2 Stakeholder Register: User Experience138
1.3 Stakeholder Analysis Matrix: User Experience139
2.0 Planning Process Group: User Experience141
2.1 Project Management Plan: User Experience143
2.2 Scope Management Plan: User Experience145
2.3 Requirements Management Plan: User Experience147
2.4 Requirements Documentation: User Experience149
2.5 Requirements Traceability Matrix: User Experience151
2.6 Project Scope Statement: User Experience153
2.7 Assumption and Constraint Log: User Experience155
2.8 Work Breakdown Structure: User Experience157
2.9 WBS Dictionary: User Experience159
2.10 Schedule Management Plan: User Experience161
2.11 Activity List: User Experience163
2.12 Activity Attributes: User Experience165
2.13 Milestone List: User Experience167
2.14 Network Diagram: User Experience169
2.15 Activity Resource Requirements: User Experience171
2.16 Resource Breakdown Structure: User Experience173
2.17 Activity Duration Estimates: User Experience175
2.18 Duration Estimating Worksheet: User Experience177
2.19 Project Schedule: User Experience179
2.20 Cost Management Plan: User Experience181
2.21 Activity Cost Estimates: User Experience183
2.22 Cost Estimating Worksheet: User Experience185
2.23 Cost Baseline: User Experience187
2.24 Quality Management Plan: User Experience189
2.25 Quality Metrics: User Experience191
2.26 Process Improvement Plan: User Experience193
2.27 Responsibility Assignment Matrix: User Experience195
2.28 Roles and Responsibilities: User Experience197
2.29 Human Resource Management Plan: User Experience199
2.30 Communications Management Plan: User Experience201
2.31 Risk Management Plan: User Experience203
2.32 Risk Register: User Experience205
2.33 Probability and Impact Assessment: User Experience207
2.34