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The Experience Mindset: A MULTIPLIER OF GROWTH
DAY IN AND DAY OUT, employees carry the torch for the values and mission of their organization. They are the facilitators of every moment that matters — all of the positive connections and the negative pain points encountered by both customers and th
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The Power of Contextual Intelligence
IN GREEK, THE WORD EIDO means two things: ‘to see’ and ‘to know.’ In English, we use the term ‘intuition’ to describe the unique application of one’s observations and learned knowledge. Many business leaders and CEOs apply their intuition to make tou
Rotman Management6 min read
In an Era of Digital Everything, Is Lean Still Relevant?
NO ONE WOULD argue that digital technologies are taking the world by storm. Spending on these technologies and services worldwide was US$1.85 trillion in 2022 — a 185 per cent increase over the last five years. Undoubtedly, digital tools have shifted

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