Communication Skills Training: A Practical Guide to Improve Communication Skills for Persuasion, Social Intelligence, Assertiveness and All Business and Life Communication Needs

COMMUNICATION SKILLS TRAINING:

A PRACTICAL GUIDE TO IMPROVE COMMUNICATION SKILLS FOR PERSUASION, SOCIAL INTELLIGENCE, ASSERTIVENESS AND ALL BUSINESS AND LIFE COMMUNICATION NEEDS

Table of Contents

Introduction

Chapter 1: What Are Communication Skills?

Establish the Right Communicative Mindset

Observe Effectively and Efficiently

Communicate Clearly and Concisely

Communicate Respectfully

Chapter 2: Verbal communication and noN-verbal communication Skills

Increase your reading................................................................................................12

Think your words through

Plan

Genuinely listen

Be honest

Clarity

Non-verbal communication

Prepping up for powerful and effective non-verbal communication

Stress Management

Emotional Awareness

Chapter 3: How to Develop Good Communication Skills   LISTEN...................................................................................................................................................................16

Speak

Mind your body language

Spice up...........................................................................................................................18

Read.................................................................................................................................19

How does reading help one become a good communicator?

Socialize

Keep improving your vocabulary

Chapter 4: How to Develop Assertiveness in Communication

Here are a few strategies to be a more assertive communicator:

Chapter 5: Traits of Effective Communication

Word Choice

Tone

Body Language

Active Listening

Chapter 6: Rapport, the Art of Excellent Communication................................29

How to Create Rapport.................................................................................................29

Rapport Building Secrets

Chapter 7: Tips to Enhance Your Public Speaking Skills and Communicate Effectively

Grab Attention with a Powerful Beginning and End

Work with a Script but Don’t Read Looking at It

Personalize and Humanize the Message

Strengthen Your Vocal Delivery

Body Language

Don’t Overlook Q & A....................................................................................................39

Avoid Confusing Topic with Purpose...........................................................................39

Say it Thrice....................................................................................................................39

Share Something Striking and New

Identify the One Overriding Theme

Offer a Solution

Use Humor Liberally

Chapter 8: Confidence in communication skills training

Are you confident?

Primary contributors

How to build up your confidence

Preparation

Coming Out (Action)

Acceleration

Chapter 9: Importance of Communication Skills..................................................48

Chapter 10: How to Be A Charismatic Conversationalist and Increase Your Social Charisma

Make others feel special

Express discomfort or have tough conversations with ease

Adapt to multiple communication styles

Be a smart observer

Always offer one or two useful takeaways

Employ the power of personal stories

Use metaphors

Confidence is the key factor

Use humor to your advantage

Be genuine and authentic

Chapter 11: Communication Skills in Relationships...........................................58

Effective Communication in Personal Relationships................................................58

Avoid Communicating When Under High Stress...................................................59

Be Assertive

Significant Other

Word Choice

Tone

Body Language

Active Listening

Example Conversation

Communication with Parents

Word Choice

Tone

Body Language

Active Listening

Example Conversation

Communication with Children

Word Choice

Tone

Body Language

Active Listening

Chapter 12: Techniques to Master Every Communication

Chapter 13: Enhancing Social Emotional quotient..............................................69

Taking Note of Non-verbal Communication...............................................................69

Mirroring.........................................................................................................................69

Feet Towards the Person

Gestures

Chapter 14: How to Develop High Social Emotional intelligence

Chapter 15: How to Have Unique and Memorable Conversations

Use the Matrix of Entry

Tell Stories and Use Metaphors

Discover Your Interlocutor’s Beliefs and Values

Enjoy and Use Your Own Voice

Ask Penetrating Questions about the Topic

Ask Unique Questions

Induce Feelings

Finish the Conversation at the Perfect Moment

Build a Good Rapport

Chapter 16: Applying communication skills when Communicating with Strangers................77

Use Their Name Multiple Times..................................................................................77

Smile and Maintain Eye Contact..................................................................................77

Use the Head Tilt...........................................................................................................78

Use Empathetic Statements.........................................................................................78

Ask for Favors.................................................................................................................78

Talk to Strangers All the Time.....................................................................................79

Keep Your Body Language Open and Approachable................................................79

Talk about Their Passions

Offer Sincere and Specific Compliments

Make People Laugh

Positivity Works Magically

Chapter17: Business Communication and Presentation Skills

Business communication skills

Presentation skills

Conclusion.........................................................................................................................86

Introduction

Thank you for downloading this book. Communication is the primary media through which the world runs. Communication styles do and should change depending on the situation. You wouldn’t, for example, communicate the same way with your spouse as you would your boss. You wouldn’t communicate the same way with your boss as you would a subordinate.

How many times have you tried to talk to someone about something important and been misunderstood? How many times have you written an email only to get a response that clearly shows your meaning was misconstrued? These problems will no longer occur once you learn the skills outlined in this book.

How we communicate is about more than just the words we say. It’s about our body language, our tone of voice, and inflection. All of these are going to be different depending on the situation.

In the following pages, you will learn why communication skills are important and how to build on your skills to communicate effectively in any situation. You will learn exercises and see the real-world examples of different communication styles that will help you put your new skills to use. The book doesn’t just explain communication but it also gives you a way to practically build on your current skills.

Communication skills act as the basis of all our relationships—personal and professional. You need these skills for everything from acing your job interview to pursuing the hot new date everyone is vying for.

All our relationships in this world are determined by how we relate to people. We can’t fulfill all our needs ourselves. Relating to and seeking help from other people requires communication. Do you want to see what insufficient communication can do? Well, grab a ticket, hop on a plane and fly to a destination whose language you don’t have a clue about. Expressing every little detail will become a herculean task. You will have trouble finding even necessary things like food and shelter.

Communication is the ability to collaborate, share ideas and relate to the world around you. It makes transferring ideas less challenging. The real superpower of a human is the ability to socialize, express opinions and collaborate. This is precisely what led to the creation of aircraft, automobiles, highways and electrical systems. The ability to collaborate, contribute and express ideas.

Chapter 1: What are Communication Skills?

Communication skills could be described as a set of those vocabulary and non-vocabulary activities that help you relay your intention and emotions to a person. It is an accumulation of all those skills that help you with sending across what you want to do. Your wishes, wants, desires and needs are all carried over to others by usage of communication skills.

Communication signifies an exchange of information from one place to another through a medium. The means could be either natural or artificial. For communication to happen, there needs to be four essentials fulfilled. There has to be at least a sender, a receiver, a medium and a message.

A sender is someone who starts the communication. He is the one in possession of the message initially. He chooses the medium of the transaction and dispatches the message through it. He is the inception of the process called communication. A medium is any means that the sender uses to transmit the message. It could be vocal or in the form of a letter. The medium is that realm wherein the message exists after being sent by the sender.

The message is the core of communication. It is the reason why the communication was started in the first place. It is the only thing that shifts place in the whole deal. It travels from the sender to the receiver through the medium. It contains the talked about information and is supposed to reach the receiver. A receiver is the person to whom the message is supposed to reach. He/she either ends the communication or continues it further by sending a reply to the received message. Usually, the receiver is where the communication ends.

Coming to the skills related to communication, they are varied and ever changing. You may possess a good vocabulary, a baritone to impress the ladies, a talking style that floors the onlookers, an accent to die for, but if you are not a master of communication skills, you are missing out on a really valuable trait.

Communication skills help you to not only just speak your mind but to also know the others’ as well. It is a constant flow of thoughts and actions that help you channel your emotions and intentions in the best way possible. It enhances your perceptions and improves your responses. When people say communication gap, they mean the lack of communication skills in the interested parties. It implies that either or both parties had no or a negligible amount of communication skills.

Communication skills are a set of mostly verbal traits that help you establish an understanding with the person you are talking to. It connects you to the other person in better ways than most. Your communication skills also reflect well on your personality.

It takes a lot of practice and patience to master communication skills. Let me warn you here. It is not child’s play to attain the required devotion to master them. Being able to communicate with someone is a desirable trait. When you enhance it to extreme levels, it becomes a valuable asset.

If you are a good communicator, you are being a good people person. Having the right set of communication skills is equivalent to possessing life skills. There must have been many situations in your life that would have required the application of healthy communication. These situations are so tight that only a trained tongue would be able to bail you out.

When you communicate, you let the other person know that you understand them. You automatically relate to them and no longer make them feel alien. They are comfortable talking to you and won’t hesitate to share their dark secrets with you. Communication requires some mastering and mastering takes its own sweet time.

Of all the skills we need to improve, it is our skill in communicating that can really help us go far in life. Good communication skills are not needed just to be able to make