Bring service back.

Walter Swanbon has had a lot on his mind lately. Like many dealers, he’s been busy adapting to changes, but the pandemic has also offered time for reflection.

Swanbon is founder and president of Fidelis Premium Audio, a longstanding audio dealership in “tax-free” New Hampshire that serves a broad swath of New England, from Greater Boston to Maine. He also handles US distribution for several lines and sells records at his Nashua showroom, a 35–40-minute drive from Boston. During a conversation via Skype, Swanbon expressed concerns and even a few grievances