AN INTRODUCTION TO COMMUNICATIVE & BUSINESS ENGLISH.

PRESENTER

MRS. SUSHMITA BASU.

COMMUNICATION:
IS THE ART OF TRANSMITTING INFORMATION, IDEAS & ATTITUDES FROM ONE PERSON TO ANOTHER.

THE WORD COMMUNICATION HAS BEEN MADE UP FROM LATIN WORD COMMUNIS, WHICH MEANS TO MAKE COMMON.

COMMUNICATION

VERBAL ORAL WRITTEN

NON-VERBAL

BODY LANGUAGE

GRAMMAR NORMALLY REQUIRED IN COMMUNICATION

1. SENTENCES & ITS TYPES, 2. ARTICLES, 3. VERB TENSES, 4. ADJECTIVES WITH STRESS ON DEGREE OF COMPARISON, 5. USE OF ADVERBS, 6. PREPOSITIONS, 7. CONJUNCTIONS, 8. VOICE, 9. NARRATION - SPEECH, 10. MODAL VERBS, 11. CONVERSATIONS: FACE TO FACE & TELEPHONIC, 12. COMPREHENSIONS, 13. COMPOSITION - ESSAY WRITING ETC.

VOWEL SOUNDS

SHORT VOWEL Eg. BIT

LONG VOWEL

Eg. BEAT

ARTICLES:
A, AN, THE.

INTERESTING FACTS ON ARTICLES:

A MASTERS IN BUSINESS MANAGEMENT AN MBA

A STATE BANK OF INDIA AN SBI

AN OX (Vowel) A EUROPEAN A UNIVERSITY

BUSINESS COMMUNICATION:
IS RELATED TO THE STUDY OF COMMUNICATION BETWEEN INDIVIDUALS & GROUPS ENGAGED IN THE PROCESS OF ADMINISTRATION & MANAGEMENT OF AN ORGANISATION. THEREFORE IT IS ALWAYS GOAL ORIENTED.

BUSINESS COMMUNICATION
FORMAL INFORMAL SOCIAL

FACE TO FACE TELEPHONIC

RULES OF BUSINESS COMMUNICATION

1. BE POSITIVE & BRIEF. 2. KEEP THE LANGUAGE SIMPLE.

FEW RULES OF TELEPHONIC COVERSATION

1. BE COURTEOUS WITH WHOM YOU SPEAK. 2. IDENTIFY YOURSELF. 3. BE CLEAR ABOUT WHY YOU ARE CALLING. 4. ASK IF THIS IS A CONVENIENT TIME TO TALK.

5. WHEN LEAVING MESSAGE SPEAK CLEARLY.

6. TRY TO MAINTAIN A PLEASANT VOICE OVER PHONE. 7. MAKE A CALL AWAY FROM A CHAOTIC PLACE. 8. THE BEST TIME TO CATCH PEOPLE IS EITHER EARLY OR LATE IN THE DAY.

PRINCIPLES OF EFFECTIVE COMMUNICATION:

1. CLARITY

2.
3. 4. 5. 6.

PROPER MESSENGER
KNOWLEDGE OF COMMUNICATEE SELECTION OF MEDIA REMOVAL OF BARRIERS FEEDBACK

OBJECTIVE OF COMMUNICATION:
1. 2. 3. 4. INFORMATION ADVICE SUGGESSION PERSUASION

5.
6. 7. 8.

EDUCATION
MOTIVATION WARNING RAISING MORALE

SPEAKERS BIASED LANGUAGE

ITS A GAMBLE

LISTENERS RESTATEMENT

SO YOU DONT THINK THE IDEA IS A REASONABLE RISK, IS THAT IT? BILL HAS BEEN TALKING FOR A LONG TIME YOU THINK SUSAN ISNT WILLING TO MAKE A DECISION

HES LONG-WINDED

SHES SO WISHY-WASHY

EFFECTIVE LISTENING:
1. 2. 3. 4. 5. 6. 7. PSYCHOLOGICAL PROCESS ATTENTION ACTIVE PROCESS UNDERSTANDING FACT & FANCY SELECTIVE LISTENING TIRING PROCESS

8.
9.

SENSITIVE TO PHYSICAL SIGNS

PRESENCE OF BARRIERS

10. TRAINING & GUIDANCE

11. FAST PROCESS 12. COMPLEXITY.

TYPES OF LISTENERS:
1. PROJECTIVE

2. SYMPATHETIC
3. EMPHATIC 4. FAKE 5. PREJUDICED 6. MARGINAL

JOB SEARCH

1. SELF-ASSESSMENT.

2. UNDERSTANDING THE LABOUR MARKETS.

3. NETWORK. 4. NEWSPAPER CLASSIFIEDS. 5. PLACEMENT CONSULTANTS. 6. INTERNET. ..Etc.

BUSINESS LETTERS
BRITISH METHOD To, The Director, Central Institute of Business Management & Research & Development Pawanbhumi, Nagpur. AMERICAN METHOD

The Director, Central Institute of Business Management & Research & Development. Pawanbhumi, Nagpur.

SALUTATION: DEAR SIR/MADAM SUBJECT OF THE LETTER BODY OF THE LETTER COMPLIMENTARY CLOSE: FORMAL YOURS FAITHFULLY/TRULY YOURS LESS FORMAL YOURS SINCERELY PERSONAL REGARDS/YOURS CORDIALLY

*Show Format

BIO-DATA
CURRICULUM VITAE, A LATIN WORD MEANING COURSE OF ONES LIFE. A WELL DRAFTED CV CREATES A GOOD IMPRESSION. THE CV IS ALSO KNOWN AS THE BIO-DATA OR THE RESUME.

1. KEEP IT CONCISE & CLEAR. 2. USE WORDS THAT MAKE YOU SOUND POSITIVE. 3. TAILOR YOUR SKILLS, QUALITIES & ACHIEVEMENTS TO THE NEEDS OF THE JOB. 4. TELL THE TRUTH. LIARS ALWAYS GET CAUGHT OUT EVENTUALLY. 5. CHECK THAT THE PRESENTATION IS TIDY & LOOKS FORMAL. 6. MAKE SURE THAT IT IS FREE OF ANY ERRORS.

*Show Format

PREPARING FOR AN INTERVIEW

1. LEARN AS MUCH AS YOU CAN ABOUT THE COMPANY. 2. LEARN AS MUCH AS YOU CAN ABOUT THE JOB. 3. CONFIRM THAT YOU WILL BE ATTENDING.

4. COLLECT ALL THE NECESSARY ACADEMIC & PROFESSIONAL DOCUMENTS.

5. PICK OUT POINTS THAT INTERVIEWERS ARE LIKELY TO ASK. PLAN HOW TO DEAL WITH THE QUESTIONS RELATED TO YOUR WEAKNESSES.

1. WEAR CLEAN WELL IRONED CLOTHES. 2. BE PUNCTUAL. 3. ENTER WITH A SMILE, ASK PERMISSION & GREET. 4. SIT ERECT. NEVER LEAN ON THE DESK. 5. DO NOT START SPEAKING ON YOUR OWN. 6. MAINTAIN EYE CONTACT.

7. GIVE WELL REASONED & BALANCED ANSWERS.

8. ANSWER CONFIDENTLY. DO NOT DAWDLE. 9. EXPRESS YOUR INTEREST IN THE JOB. 10. WHEN DISCUSSING SALARY BE FLEXIBLE.

11. BE RELAXED THROUGHOUT THE INTERVIEW. 12. AFTER THE INTERVIEW LEAVE THE CHAIR CALMLY. 13. THANK THE INTERVIEWER/S & LEAVE.

DRESS CODE

TYPES OF INTERVIEW
1. ONE TO ONE. 2. GROUP INTERVIEW. 3. PANEL INTERVIEW.

4. WALK IN INTERVIEW.

SOME FAQs
1. TELL US SOMETHING ABOUT YOURSELF.

2. WHY INTERESTED FOR THIS JOB?

3. WHAT DO YOU KNOW ABOUT OUR COMPANY? 4. HOW WOULD YOU NORMALLY DEAL WITH COMPLICATED SITUATIONS & PERSONS? 5. WHY DO YOU WANT TO LEAVE YOUR PRESENT JOB?

6. WHERE DO YOU SEE YOURSELF FIVE YEARS FROM NOW?

7. YOUR EXPECTATIONS FROM THIS JOB.

MAKE EACH INTERVIEW A NEW LEARNING EXPERIENCE

1. WHAT POINTS DID I MAKE THAT SEEMED TO INTEREST THE EMPLOYER? 2. DID I PRESENT MY QUALIFICATIONS WELL? 3. DID I ASK ALL I NEEDED TO KNOW ABOUT MY JOB? 4. WAS I VERY AGGRESSIVE? 5. WAS I OVERCONFIDENT? 6. DID I SAY SOMETHING THAT WAS NOT LIKED BY THE INTERVIEWER? 7. DID I OVERSELL MYSELF?

DIFFERENT FACES OF A

MANAGER

A MANAGER SHOULD BE A:

PLANNER VISION PLAN

PROVIDER VALUE MONITOR

PROTECTOR VERVE REVIEW

AN EFFICIENT MANAGER PROCESSES VISION:

DARE TO DREAM IN SPITE OF PROBLEMS, CIRCUMSTANCES & HANDICAPS.

DREAM BIG. SUCCESS IS NEVER ACHIEVED BY MEN & WOMEN OF CAUTION.

PEOPLE WHO HAVE NO DREAM OF THEIR OWN WOULD NOT BE ABLE TO SEE YOURS.

ALL DREAMS HAVE A PRICE.

AN EFFICIENT MANAGER SETS GOALS:

SUCCESSFUL PEOPLE LIVE & WORK IN THE PRESENT. THAT IS WHERE THEY HAVE THE POWER TO ACCOMPLISH THEIR GOALS.

OPPORTUNITIES NEVER COME TO THOSE WHO WAIT. THEY ARE CAPTURED BY THOSE WHO DARE TO ATTACK.

MEASURE SUCCESS NOT BY ACTIVITY BUT BY OUTPUT.

A PERSON WHO DOES NOT PLAN AHEAD WILL NEVER GET AHEAD.

AN EFFICIENT MANAGER KNOWS TIME MANAGEMENT:

SUCCESSFUL PEOPLE REALIZE THE VALUE OF TIME.

ONE OF THE MOST IMPORTANT STRATEGIES FOR USING YOUR TIME WISELY IS TO DRASTICALLY REDUCE THE TIME YOU WASTE.

EMOTIONAL TURMOIL CAN CAUSE YOU TO LOSE ENERGY & BE LESS PRODUCTIVE.

A PERSON SHOULD SPEND 80% OF HIS TIME WORKING IN THE AREA THAT GIVES HIM THE HIGHEST RETURN & 20% OF HIS TIME WORKING IN OTHER AREAS.

AN EFFICIENT MANAGER FINDS WAYS TO HANDLE STRESS:

STRESS CAUSES SOME PEOPLE TO BREAK, OTHERS TO BREAK RECORDS.

FEWER THAN ONE PROBLEM IN TEN THAT CAUSE STRESS IS A REAL CONCERN.

SOMETIMES YOU HAVE TO GIVE UP WHAT IS MERELY GOOD IN ORDER TO DO WHAT IS BEST.

YOUR MIND IS CONSTANTLY PROGRAMMING. AND YOU ARE THE ONLY PERSON WHO CAN CHOOSE WHAT YOUR MIND WILL RECEIVE.

AN EFFICIENT MANAGER VALUES RELATIONSHIPS:

IF YOU KNOW HOW TO DEAL WITH OTHERS, YOU WILL HAVE GONE ABOUT 85% OF THE WAY DOWN THE ROAD TO SUCCESS IN ANY BUSINESS, OCCUPATION OR PROFESION. AND YOU WILL HAVE DONE ABOUT 99% OF THE WAY DOWN THE ROAD TO PERSONAL HAPPINESS.

RELATIONSHIPS MAKE OR BREAK US.

SOME INTERESTING FACTS ON ENGLISH.

OXYMORONS
1. BITTER-SWEET 2. CLEARLY CONFUSING 3. COLD FIRE 4. CONSTANT CHANGE 5. FOUND MISSING 6. PRETTY UGLY

PHOBIAS
1. CLAUSTROPHOBIA 2. OCHLOPHOBIA 3. NYCTOPHOBIA 4. CYNOPHOBIA 5. PYROPHOBIA 6. ACROPHOBIA

FEAR OF
ENCLOSED SPACE CROWDS DARKNESS DOGS FIRE HEIGHTS

MANIA
1. HYDROMANIA 2. HYPNOMANIA 3. KLEPTOMANIA 4. PHAGOMANIA 5. MUSICOMANIA

LOVE OF
WATER SLEEP STEALING FOOD MUSIC

ACTIONS SPEAKS LOUDER THAN WORDS. THE PEN IS MIGHTER THAN THE SWORD. KNOWLEDGE IS POWER. IGNORANCE IS BLISS. MANY HANDS MAKE LIGHT WORK. TOO MANY COOKS SPOIL THE BROTH. A SILENT MAN IS A WISE ONE. A MAN WITHOUT WORDS IS A MAN WITHOUT THOUGHTS. THE BIGGER THE BETTER. THE BEST THINGS COME IN SMALL PACKAGES. ABSENCE MAKES THE HEART GO FONDER. OUT OF SIGHT, OUT OF MIND. THE MORE THE MERRIER. TWO IS COMPANY, THREE IS A CROWD.

LETS TALK MORE IN ENGLISH

1. WHO AM I? INTRODUCE YOURSELF TO ALL.

2. CAN WE DO WITHOUT ENGLISH? WHY?

3. HOW DO YOU HANDLE STRESS?

THANK YOU

ALL THE BEST!!