COMMUNICATION

Debbie Larson
COMMUNICATION

 THEEXCHANGE OF THOUGHTS, IDEAS,

INFORMATION, AND FEELINGS
THREE PARTS OF COMMUNICATION

 SENDER

 RECEIVER

 MESSAGE
VERBAL COMMUNICATION

 WRITTEN WORD

 SPOKEN WORD
NONVERBAL COMMUNICATION
 BODY LANGUAGE

 GESTURES

 SIGNING

 EXPRESSIONS

 TOUCH
LISTENING SKILLS

 SHOW

 HEAR THE MESSAGE

LISTENING CONT.

 MAINTAIN CONTACT

 DO NOT INTERRUPT
SENSES USED IN COMMUNICATION

 SIGHT

 HEARING

 TOUCH

 SMELL
ANNOYING HABITS

 TAPPING FINGERS

 SIGHING

 ROLLING EYES
MORE BAD HABITS
 BITING PENCIL

 TWIRLING PENCIL

 PLAYING WITH HAIR

 BITING NAILS
SUBJECTIVE DATA

 WHAT THE PATIENT TELLS YOU

 CANNOT BE SEEN

 SYMPTOMS
OBJECTIVE DATA

 CAN BE SEEN OR MEASURED

 DATA COLLECTED

 SIGNS
4 ELEMENTS THAT INFLUENCES
COMMUNICATION

 PREJUDICE

 ATTITUDES

 FRUSTRATIONS

 LIFE EXPERIENCES
BARRIERS TO COMMUNICATION

 LABELING

 SENSORY IMPAIRMENT

 TALKING TOO FAST

 CULTURE
BARRIERS

 PREJUDGING

 ARGUING

 STEREOTYPING

 LANGUAGE DIFFERENCE
EFFECTIVE COMMUNICATION

 SPEAK CLEARLY AND SLOWLY

 USE TACT

 BE POLITE

 THE MESSAGE THAT IS SENT, GETS

THROUGH
INEFFECTIVE COMMUNICATION

 SLANG  UNFAMILIAR WORDS

 IMPROPER  MUMBLING
GRAMMAR
 SPEAKING TOO FAST
 TACTLESS
 ATTITUDE
 STEREOTYPING
 SARCASM
 DISRESPECT
4 FACTORS THAT INFLUENCE
TRANSMISSION OF MESSAGE

 TONE AND PITCH OF VOICE

 MESSAGE DELIVERED CLEARLY

 RECEIVER UNDERSTANDS

 DISTRACTIONS/INTERRUPTIONS
FACTORS TO AVOID INTERFERENCE

 MESSAGE MUST BE CLEAR

 MESSAGE MUST BE DELIVERED IN A
CLEAR ,CONCISE MANNER
 THE RECEIVER MUST BE ABLE TO HEAR
AND RECEIVE THE MESSAGE
 THE RECEIVER MUST BE ABLE TO
UNDERSTAND THE MESSAGE
 INTERRUPTIONS/DISTRACTIONS MUST
BE AVOIDED
FIVE C’S OF COMMUNICATION

 MESSAGE MUST BE:

 CONCISE
 CLEAR
 COMPLETE
 COHESIVE
 COURTEOUS
HOW WE “HEAR” THE MESSAGE

 70% NONVERBAL ( APPEARANCE, SKILL)

 20% VOCAL ( THE WAY IT IS SAID)

 10%
VERBAL ( THE WORDS THAT ARE
USED)
DOCUMENTATION

 THE
CHART IS CONSIDERED A LEGAL
DOCUMENT

 DO NOT USE WHITE-OUT

 WRITE IN PEN
DOCUMENTATION

 CORRECTAN ERROR BY STRIKING

THROUGH IT WITH ONE LINE WRITE THE
WORD”ERROR” AND INITIAL IT.

 NEVER
LEAVE SPACE AFTER
DOCUMENTING AND YOUR SIGNATURE
THE END