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This manual will explain the basic theory of operation of the major modules. This manual covers the AC In CBA, Formatter CBA, Audio CBA, A/V In/Out CBA and the Light Engine along with practical troubleshooting tips and suggestions. It is designed to assist the technician in becoming familiar with chassis operation, increase confidence and improve overall efficiency in servicing the product. Note: This publication is intended to be used only as a training aid. Never use training diagrams alone to troubleshoot. It is not meant to replace service data. TCE Electronic Service Information for this instrument contains specific information about parts, safety and alignment procedures and must be consulted before performing any service. The information in this manual is as accurate as possible at the time of publication. Circuit designs and drawings are subject to change without notice.
FOREWORD
All integrated circuits, all surface mounted devices, and many other semiconductors are electrostatically sensitive and therefore require special handling techniques.
Second Edition 0704 - First Printing Copyright 2004 Thomson Trademark(s) Registered Marca(s) Registrada(s) Printed in U.S.A.
Prepared by Thomson Technical Training Department, INH905 PO Box 1976 Indianapolis, Indiana 46206 U.S.A.
CONTENTS
Introduction ................................................................................5 Chassis Introduction & Electrical Overview ..............................9 DLP Technology Overview .........................................................12 Light Engine Overview .............................................................15 AC In CBA Overview (power supplies) .....................................20 DM2CR Overview.......................................................................22 Formatter CBA Overview...........................................................24 Audio Switching Overview........................................................26 Audio Processing Overview .....................................................28 Video Switching Overview...........................................................30 System Control ..........................................................................32 Service Tips ...............................................................................33 Service Menu's & Diagnostics...................................................34 Troubleshooting.........................................................................35
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Introduction
Fig. 1 DLP
modules. There is no component level troubleshooting. Alignments are also reduced. With DLP Technology, convergence and geometry alignments are not needed. The First Series of DLP has only one mechanical and a couple of electrical adjustments. There are basically three advatages about HDTV that provides a superior viewing experience: (1) resolution, (2) aspect ratio, and (3) digital video and digital sound.
This new generation of television uses Digital Light Processing (DLP) Technology from Texas Instruments (TI) to display a high quality HDTV picture in a lightweight cabinet. The heart of DLP Technology is a specially design semiconductor, a color wheel, and a high output light bulb. These devices are housed in a cabinet that is 16" deep and weights approximately 100 pounds. These advantage make the TV a pleasure to watch and to position in most viewing locations Improved serviceability is another advantage of televisions using DLP Technology. The set is lightweight and easy to move or place on a bench. Electrically, the set contains seven
Resolution
Resolution is measured by calculating the number of active lines of pixels. A analog NTSC television only has a resolution of about 200,000 pixels (480
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vertical pixels x 440 horizontal pixels = 211,200 pixels). The HDTV (ATSC) format is capable of more than 2 million pixels (1,920 x 1,080 = 2, 073,600). More pixels equals more detail in the picture. In summary, HDTV is capable of resolution that is up to 10 times the resolution of the picture on a regular, analog TV.
Features
The picture settings can be customized to fit viewing taste and match the lighting conditions where the unit is located by using personal presets and/or the automatic picture quality settings: Vibrant, Natural, Cinematic. Each Input Jack can be adjusted to a different setting and the unit automatically adjusts the picture settings to its unique value when that input is selected. Elaborate on-screen Help Text helps the user learn more about the features of the First Series of DLP and helps them to use them more effectively. The GUIDE Plus+ System on-screen programming guide helps the user navigate through hundreds of channels so they can quickly see whats on and tune directly to a specific show from the guide. The user can use the Sort feature to search listings and can even set up reminders to watch a certain show via the GUIDE Plus+ systems Watch menu. Integrated ATSC Tuner with QAM Thomson was the first to offer an integrated ATSC tuner in its HDTVs (no need for a set-top box to receive and decode over the air ATSC programming). The new tuner in the First Series of DLP can also decode the QAM (Quadrature Amplitude Modulation) digital cable signal. There is no need for a cable box to view nonencoded standard, digital cable programming. Note: a cable box is necessary to view scrambled (encoded) and/or premium channels.
Aspect Ratio
When the standards were being developed for television broadcasting in 1941 by the (National Television Standards Committee (NTSC), it made sense to adopt the 4 x 3 aspect ratio that the film industry was using at that time. The 16 x 9 aspect ratio was originally developed back in the 50s by the movie industry (also called widescreen format). When the standards for ATSC were being developed by the Advanced Television Standards Committee, the 16 x 9 aspect ratio was chosen as the format for HDTV. The widescreen format made sense because its much closer to the way we see. Our field of vision is actually much wider than tall because of our peripheral vision.
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The DLP will allow you to hookup and control components via 1394 (FireWire) cable. This is accomplished via the 2-way DTVLink jacks and you can network high-speed compatible 1394 digital components. The twoway jacks allow the audio and video signals to flow in and out of the 1394 components.
NetConnect
With an Ethernet connection and a web browser built into the instrument, the internet can be accessed directly
Audio System
The sound system has a total of 60 watts total power. It has front speakers with two 1" tweeters and two 5"
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midrange drivers to create incredible sound. A 7-band on-screen graphic equalizer allows customization of the sound quality. SRS TruSurround provides surround sound technology and with two rear speaker outputs. For those who want to hook up a home theatre audio system, there is an optical Dolby Digital output as well as a 50-watt center channel input.
CinemaScreen
Check out the black, borderless frame around your HDTVs screen. This is not just a design feature the CinemaScreen actually improves contrast by providing a brighter, sharper picture. Feel like youre part of the picture with CinemaScreen.
Digital Light Processing, DLP are trademarks of Texas Instruments. All other products and names may or may not be trademarks or registered trademarks of their respective companies.
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&
circuit board and it is responsible for converting the video signals into a format that the light engine can use. The fifth is the DM2CR which contains the ATSC tuner, NTSC tuner and the QAM digital cable decoder. The DM2CR also serves as the system control for the instrument. The sixth module is the light engine and seventh is the lamp power supply.
The chassis in the First Series of DLP is made up of seven (7) major modules. These include the AC In CBA which contains the Standby and Run power supplies. The Audio CBA which processes all audio signals. The A/V In/Out CBA has the in/out jacks and also does all the video and audio switching. The fourth is the Formatter
Light Engine
Lamp Assembly
Audio CBA Standby & Run Power Supply CBA DM2CR A/V In/Out CBA
120VAC
J12101
AC In CBA
Relay Doubler Bridge
J24252 1 2 1 2
J11901
Audio CBA
J11902 J11501 J11903 J24603
+12VS
J24251
On/Off
+12VR
4
+9VR +12VR
Aud-Pwr 3
J13602
+6VS
J24604
SW
Degauss +5VR
SW
J24602 7 16 14
J13604
6 4 2 8 14 13 J24605
+5VR
BW902
DM2CR
J13603 5 4 14 J22105
Formatter CBA
BV401
I C_Clk I 2 C_Dat
2
BP503
8 13 1 3
Pwr_Good
EEPROM
IW501
+5VR 2 +12VR
(RUN 2) (RUN 2)
+9VR
+3.3VR
12
To Light Engine
Pr 10 Pb 12 V-Sync
6 8 2
H/V Sync
2
H-Sync FSW
Red
BEP
1 5 3 8
Y Pr Pb V-Sync BV402
IV401
Green Blue
18 9 2 23
To Light Engine
Rx/Dim
H-Sync 7
Chroma/Luma DRAM
IW702/03/4/ 05/06/07
Luma
Tx/lamp_Lit
BW901
Front A/V In
IR
J32401
FPA
J23401 J23402
Lite Pipe
IW702/3/4
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Note: A valuable troubleshooting tip is to listen for the lamp power supply relay click when AC is plugged in. Since the relay is power by the +12VS source, if the relay doesnt click this is a good indication the standby power supply is inoperative. The Audio CBA is responsible for final processing of all baseband audio signals. This includes volume, equalization, balance and Surround Sound. The audio output power amplifiers that drive the internal speakers are also located on the Audio CBA. Audio for the audio out jacks as well as the FAV (Front Audio Video) circuit are supplied by the Audio CBA. Power (+/-21V) for the Audio CBA is provided by the standby supply. The DM2CR module contains both an NTSC and ATSC tuner section as well as the NTSC PIP tuner (see DM2CR Module Overview for more details). The tuners are capable of processing both digital and analog RF signals (ATSC & NTSC) from either terrestrial or cable sources. The DM2CR is also 256QAM digital cable compatible. The DM2CR has 2 DTV Link connectors which are a compressed digital video inputs offering an IEEE-1394 type video connection for consumer devices such as satellite receivers, cable receivers, and digital recorders that meet the CEA specifications for DTV Link. DTV Link is better known as 1394 or FireWire for digital televisions. Audio and video information is carried on a single wire. The DM2CR module performs the NTSC decoding of component, SVHS, and composite video signals. The DM2CR also recovers the teletext, closed caption and GemStar data signals that accompany any input video.
All 1H video inputs (NTSC) including signals from the A/V In/Out circuit board are up-converted to 2H by the DM2CR. The video output to the formatter CBA is YPrPb component. Any 2H component (YPrPb) that is input to the A/V In/Out CBA is routed directly to the formatter. The audio and video in/out jacks are located on the A/V In/Out CBA. The A/ V CBA also provides audio and video switching for external video and audio signals. The auto detected 1H and 2H video signal are routed via the A/V In/ Out circuit board. The 1H and 2H NTSC is routed to the DM2CR for upconversion. Any 2H component external video signal is routed directly to the formatter circuit for final processing. The formatter circuit board is responsible for converting the analog video from either the DM2CR or the analog inputs from the A/V In/Out circuit board into a format that is compatible with the light engine. All functions and circuits on the formatter circuit board is monitored and controlled by the system control microcomputer in the DM2CR module. This is accomplished via the RUN 2 I2C clock and data bus. The same I2C bus is also routed through the formatter board to the light engine. The 2H and 2.14H external video inputs are applied to the formatter circuit board (via connector BV402) where it is applied to the BEP (back end processor) for processing into an analog RGB signal. The NTSC and the ATSC analog video signal (2H) from the DM2CR is also input to the formatter (via connector BV401). The video is applied to IV401 for conversion to RGB. The RGB output from IV401 is then applied to the Digital Signal processing circuits where it is digitized and output to the light engine as DVI (Digital Video Interface).
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Graphics, text and artwork courtesy of Texas Instruments. Digital Light Processing, DLP are registered trademarks of Texas Instruments.
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limitations. The possibility of an alldigital (source-to-eye) display was realized in 1987 with the invention of the DLP device at Texas Instruments. The Digital Mirror Device (DMD) is an array of fast digital micromirrors, monolithically integrated onto and controlled by a memory chip. Digital Light Processing (DLP) systems present bright, seamless images to the eye, with the characteristics that we have come to expect from digital technology, namely high image fidelity and stability. DLP-based displays exhibit no lag or smearing of the image from one digital frame to the next. The first DLP-based projection display products were introduced to the market in April 1996.
DISPLAY OPERATION
As shown in Figure 8, each digital light switch of the DMD is an aluminum micromirror, 16 micrometer square, that can reflect light in one of two directions, depending on the state of an underlying memory cell. The mirror is rotated by electrostatic attraction produced by voltage differences developed across an air gap between the mirror and the memory cell. The mirror rotation is limited by mechanical stops to 10 degrees. With the DLP cell in the on state, the mirror rotates to +10 degrees. With the DLP cell in the off state, the mirror rotates 10 degrees.
When we combine the DLP device with a suitable light source and projection optics, the mirror reflects incident light either into or out of the projection lens by a simple beam-steering action. Thus, the on state of the mirror appears bright and the off state of the mirror appears dark. The fast switching time of the mirrors enables the use of a pulse width modulation technique for the production of gray scale. The DLP device accepts electrical words representing gray levels of brightness at its input and then outputs digital light as optical words to the eye. Because of the short pulse duration, the optical words are interpreted by the eye of the observer as analog light containing up to one billion or more color and gray scale combinations per pixel. Furthermore, the fast switching time results in a lag free image. Digital light is accurate because the light pulse durations are determined by the precise division of time. The resulting projected image faithfully reproduces the original source material and the image is stable, independent of temperature or age of the projector, and is free from photo degradation effects, even up to brightness levels necessary for electronic cinema. The tiny gaps between the mirrors diminish objectionable pixilation effects and create a seamless image that has long been the hallmark of DMD-based projection displays.
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DISPLAY CONFIGURATIONS
Three configurations of DLP projection systems are currently being manufactured, differentiated by the number of chip, one, two, or three. First Series DLP uses a one chip configuration. Figure 9 shows a simplified example of a one-chip system. The configuration choice depends on the intended market application and is based on a tradeoff between light utilization efficiency, brightness, power dissipation, lamp technology, weight, volume, and cost. The single-chip projector is self-converged, lower in cost, and permits the very lightest portable designs.
Graphics, text and artwork courtesy of Texas Instruments. Digital Light Processing, DLP are registered trademarks of Texas Instruments.
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Driver CBA
Inputs to Light Engine The inputs to the light engine include the Power Supplies (+2.5VR, +3.3VR, +12VR, +5VR). The Power_Good signal is an active high signal which indicates that all run supplies are at an acceptable level. This signal is used to give the engine an advance warning that the supplies are going down in case of an AC loss. The Power_Good signal must go low a minimum of 1ms prior to the supplies dropping so that the light engine processing circuitry can park the mirrors in a reliable state prior to power loss. Another input is the DVI encoded video from the formatter circuit. Control of the light engine is accomplished via the I2C Run 2 data bus from the DM2CR module.
DVI Video From Formatter CBA
Cooling fans The lamp and DLP device cooling fans are powered by the light engine driver board. The DLP device fan speed is varied depending on the reading a temperature sensor in the light engine driver module. The temperature is monitored by the DM2CR by reading a temperature sensor via the I2C bus. At normal room temperature the fan voltage should be about 8V, but will rise to a maximum of 12V as the room temperature rises. The lamp fan runs at 8 Volts at all times. Fan rotation is monitored by DM2CR. When a stopped or locked fan is detected the DM2CR shuts down the instrument down and fan error codes are logged.
Lamp_en
J4 J3
Lamp On
DLP Processing
DVI Rx Bus Exp RDRAM DDP1010 EEPROM FLASH
J8 DMD Fan
CW Motor
Temp Sensor
Light Engine
From Lamp Pwr Supply
DLP Device
Fan Drive
J7 J1 Lamp Fan
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initialization. The first step is to start the color wheel spinning. This takes approximately 3 seconds until the color wheel locks up at (7200 RPM). 3. When the DLP processing circuitry senses the color wheel is spinning, it will strike the lamp by activating the lamp_en signal to the lamp ballast board. This is a DC voltage and can be measured on connector J4 (4) on the Light Engine driver board. In the standby mode the voltage is ~0 volts. After the color wheel is spinning the voltage increases to 5 VDC and the bulb begins to light. With the screen lit the voltage will be 2.5 ~ 3.25 VDC. 4. The DM2CR microprocessor polls the Ballast_lamplit input pin signal from the light ballast via connector J4(1) to determine if the bulb has been successfully lit. When the micro detects this signal, it then passes it along to the DLP processing circuitry by outputting the User_Lamplit signal.
Power Power_Good TI_Reset Ballast_Lamp_en Ballast_Txd_Lamplit User_Lamplit DDP1010 State DMD State
Reset Init CW Init Lamp Reset Init I2C I2C Delay Unpark Mirrors Running
Mirrors Parked
Display Image
Pin
At turn-on
1 2 3 4 5
L L 0 0 0
H (5v) 0 5 5 5
VDC run L 0 5
2.5~3.25
After the lamp is turned off, the user will not be allowed to turn the set on for 30 seconds. If he tries to the power LED will flash which indicates the lamp is in cool down mode. UHP (Ultra High Pressure) lamps can be damaged during a hot strike (when the lamp is turned on before it has had a chance to cool down from the previous on time). Because of this issue the following sequence is used to power up and shut down the lamp.
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Video 10 Sec Full Bright 25 Sec Display Mode Power Off Lamp On Video On Power Return Power Loss Lamp Standby Lamp OnVid/Audio Mute Cool Down 'Lamp OffFans On'
30 Sec
20 Sec
Timer *
30 Sec
Timer **
2 Min Timer
Pwr On
Fans Off
Lamp Cool-Down: After the standby timer expires (20 seconds), the lamp is turned off and enters the Cool-Down mode. When the lamp is turned off two timers are activated. The first is a 30 sec. timer that prevents the instrument from being turned on until the cool-down timer has expired. After 30 seconds, the unit can be powered up again. If the Power On is pressed before the 30 second cool down timer has expired, the Power LED blinks slowly. Its important to realize that this is normal and is done to protect the lamp. After the 30 seconds cool down timer expires the unit will start normally. The second is a two minute timer that keeps the lamp fan running to cool the lamp if the unit is left off.
When the set is tuned off via the power button or remote, the unit displays a blue screen and slowly dims the screen leaving the lamp and power supplies on for about 20 seconds. During this 20 second interval the user can turn the set back on immediately in case it was inadvertently shut off. After the 20 second interval, the lamp is turned off but the run supplies and lamp fan are left on for an additional 2 minutes to allow for lamp cool down. After the lamp is turned off, the user will not be allowed to turn the set on for 30 seconds. Attempting to power on the instrument will cause the LED to flash indicating the lamp is in cool down mode.
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AC In CBA Overview The standby and main (run) power supplies are located on the AC In circuit board. The standby supply is on whenever the unit has 120V AC applied. A voltage doubler is also located on the AC In CBA. This doubler produces the high voltage that is required for the lamp power supply. The relay that routes the AC to the doubler is the relay that is heard when the unit is plugged in. The relay is operated by routing the +12VS voltage through the lamp door switch. This is a safety feature that shuts off the lamp and supply when the customer accessible lamp door is opened. The outputs of the standby supply includes +/- 21V for the Audio circuit board, +6VS, +5VS, -5VS, +12VS and +33VS to the DM2CR. A power fail (PwrFail) signal is generated by the standby supply and is routed to the DM2CR is the event that AC is lost or that supply malfunctions. The PwrFail signal is an early warning for the DM2CR to perform emergency shutdown housekeeping procedures.
J24252
Relay
120VAC
Doubler
To 1 Lamp 2 PwrSupply
1 2 1 2
AC In CBA
Bridge
+12VS
J24251
On/Off
J13101
+12VR
+9VR +12VR
SW
On/Off +5VR
SW
J24602
16 14 To Formatter/Driver CBA 7 4
J24605
6 4 2
To DM2CR
+5VR
8 14 13
J24702
To AV In/Out CBA
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The main (run) supply provides the +5VR and the +12VR that is required by the A/V In/Out circuit board. The +9VR, +12VR, +5VR and the Power_Good signal are generated by the run supply. The Power_Good signal informs the light engine (via the formatter CBA) that
all run voltages are nominal. This signal goes low if the run supply turns off. This allows the light engine to perform preshutdown house keeping functions. The run supply is turn on via the On/Off signal from the DM2CDR (via connector J24605-13).
Fig. 16 AC In CBA
Ant A Ant B
ATSC
DM2CR
J22104
SWITCH_R SWITCH_L AUD_R AUD_L R-Out
VSB Decoder
U11603 Audio
DTV Decoder
PIP_CV Main CV Y_VOUT1 C_OUT1 Pr_OUT1 Pb_OUT1 Y_VOUT2 C_OUT2 Pb_OUT2 Pr_OUT2
23
U23501 GPIP
U22500 TL851
Video Decoder
SD Video Filter/Buffer
Rec Out
D1_Out
9 Bit
Digital Video
J22104
To Formatter CBA
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The DM2CR module contains a GPIP IC (U23501) and performs the following: NTSC processing ATSC decoding Process YPrPb Process S-Video Decode Y+C Adaptive combing composite video Performs PIP function Recover Teletext, closed caption and Gemstar data Digitize all 1H video inputs Outputs digitized YPrPb of
TL851 is an video decoder, display processor with scan rate converter. For 1H video inputs, the output will be upconverted to 2H 480p and the display will be locked to the incoming video. The TL851 recovers HDTV video signals in YPbPr format from digital bit streams output from the VSB (visidual side band) decoder and processes them for display. The HD output will be YPrPb, either 1080i, for HD inputs (1080i, 1080p, or 720p) or 1920x480p for SD (standard definition) inputs. The TL851 also generates the text and graphics for the OSD (on-screen display). The TL851 outputs two types of video, Analog SD video (2H NTSC), Analog ATSC video (YPrPb) along with the appropriate audio. The HD video output provided to the chassis consists of YPrPb, Horizontal and Vertical sync signals.
DM2CR
From AC In CBA
BP503
8 13 1 3
BW902
Pwr_Good +5VR +12VR 3
EEPROM
IW501
5 4
Internal Analog ATSC & NTSC From DM2CR
BV401 I2C_CLK
I2C_DAT Y Pr Pb V-Sync H-Sync FSW
(RUN 2) (RUN 2)
+9VR
14 10 12 6
6 7
(2H) 8 2
BEP
From 5 A/V In/Out 3 CBA
Y Pr Pb V-Sync
IV401
IW601 Blue 8
A/D
Grn
8 8
Lun-IC
IW701
FPGA IW801
48bit Vid to 24bit Vid 720P
18 9 2 23
2 2
BW901
Luma DRAM
IW702/3/4
Chroma DRAM
IW705/6/7
Formatter CBA
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Its output is 8 bit digital red, green and blue video data stream. This digital video is next applied to the Lun-IC, IW701. IW701 converts the three separate digital video streams to a 48 bit 720P digital RGB signal. This 48 bit signal is then processed by the FPGA IC IW801. The output from IW801 is a 24 bit 720P signal that the DVI transmitter can use. The DVI transmitter IW901 converts the 24 bit signal to the DVI format. These outputs exit the formatter circuit board via connector
BW901 and are sent to the light engines DVI receiver. The DVI transmitter and receiver incorporate HDCP (High Bandwidth Digital Content Protection. The HDCP encryption format covers all high bandwidth applications such as computers, DVD players and HDTV (ATSC). Whenever the connector BW901 is disconnected the DVI transmitter turns off. This is done to protects against and prevents any video pirating. Refer to "Service Tips" for method of checking (scope) the DVI output of the Formatter CBA.
Y BV401-14
Pr BV401-10
Pb BV401-12
7 5
SWITCH_R SWITCH_L
3
SEL_AUD_R
1 21 22
SEL_AUD_L
I2C_CLK
I2C_DAT
6 4 2
9 7 2 4
37 35
From AC In CBA
J26904
1 79
61 (RUN 1)
72 70
(RUN 1) 43 (RUN 1) 42
3 2
AUD_R AUD_L
J26905
Audio Switching Overview The A/V In/Out circuit board is broken down into its two (2) basic functions; these are audio switching and video switching. The audio switching circuitry for the external audio inputs are located on the A/V In/Out module. Source selection for DVI audio and the analog external audio inputs including FAV audio jacks is provided by the audio switching IC U26901. The audio switching is controlled via the I2C RUN 1 bus from the DM2CR module. Also the DM2CR module performs demodulation of the audio from off-air sources (NTSC and ATSC). These off air baseband audio sources from the DM2CR is routed through the A/V In/ Out circuit board to the Audio board for final processing. The external audio input jacks are located on the A/V In/ Out circuit board. L/R inputs include audio from Aux1, Aux2, Aux3, Aux4 and DVI. The Front Audio Video (FAV) panel has one set of L/R audio jacks that is applied to the switching IC
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U26901. The selected baseband audio signal output from U26901 is looped through the DM2CR module and back to the A/V In/Out CBA where it then sent to the audio processing circuit board. The FAV Headphone L/R audio from the Audio board is simply routed through the A/V In/Out board to the FAV. When the DVI audio input is selected it is
routed to the DM2CR for decoding into analog audio and is then routed back through the I/V In/Out CBA and on to the Audio circuit board for final processing. Power supplies for the A/V In/Out board include the +12VR, +12VS and +5Vr and is supplied by the AC In CBA.
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Sub Woofer
Ext Spkr
Cntr Spkr
Int Spkr
(RUN 1) I2C_CLK
R_OUT L_OUT
U11702
3 5 1
3 2
U11701
15 16
U11551 5 7 AMP 2 1
R_AUD L_AUD
AMP 7
U11801 AUDIO
AUDIO CBA
10 12 FAV_Headphone_R FAV_Headphone_L
U11490
3 1 6 7
U11460 1 3
5 7
Audio OUT
J11501
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Regular SRS mode is selected by using the midpoint of the output of the SRS block and placing it in Regular mode. Focus is always on but its output isnt selected. SRS Focus mode is composed of Regular SRS plus Focus. The SRS block is placed in Regular mode and the Focus output is also selected. TruSurround mode is selected by placing the SRS block in TruSurround mode and using its output. The audio processor (U11801) has three input signals applied to the selector, direct audio from U11551, SRS from U11701 and Focus from U11702. After the signal is selected in the processor, volume control is applied. The DLP system does not have a separate tone control function but a 7-band graphic equalizer is available. After the equalizer, L and R signals are summed and split off to form two signal paths. The summation stage output signals are run through a highpass filter for the main channels, and a matching lowpass filter for the subwoofer. The subwoofer volume is therefore controlled by the main volume, but a fader is provided in the subwoofer path (accessed by the Subwoofer Level menu) so that its level may be adjusted relative to the
main channels. Three analog outputs from the processor provide the Left, Right, and subwoofer signals. The PA_L and PA_R audio signals from the audio processor are routed to three circuit areas, first to U11460, which drives the HiFi Output jacks located on the Audio module, second to the main power amplifier, U11901 and third to the headphone amplifier, U11490. The output of U11490 is routed through the A/V IN/OUT module to the headphone jack which is located on the FAV module. The subwoofer output from the processor is routed to connector, J11801. The subwoofer amplifier module plugs into this connector. Also present on the connector are two control lines that sense the presence of the subwoofer option and turn the amplifier and power supply off and on. As mentioned previously the Audio module also contains a bus expander,11501, that is connected to the system microcomputer inDM2CR via the I2C bus. The bus expander on the Audio Module uses its ports to select the following functions, FAV Speaker Mute, SubWoofer Control, SubWoofer Detect and Power Amp Mute.
J26903
Aux CV (X4) Aux Y/C (X2) Aux Y (X2) Aux Pr (X2) Aux Pb (X2)
I2 C_Clk I2 C_Dat
31 29 23 25 To 27 DM2CR 12 18 14 16
I2 C_Clk
42 (RUN 1) 43 (RUN 1)
34 65 64
8 To Formatter 6 CBA 4 2 1
35 27 26 25 22 23
33
83 Frame 46 84 Comb 47 (RUN 1) Combed Y 93 U16301 Sel. CV I 2 C_Dat RX0 (+/-) RX1 (+/-) RX2 (+/-) TXC (+/-) 17/18 9/10 1/2 23/24 J22201
I2 C_Dat
23 18 31 26 19
I2 C_Clk
4 2 3 5
DVI Input
I2 C_Clk
(RUN 1)
(RUN 1)
Page 30
The DVI receiver IC U22201 decodes the DVI video and then outputs RGB with horizontal and vertical sync. This signal is then applied to U28901 for switching and matrix conversion to YPrPb. This YPrPb video is then routed directly to the Formatter circuit board. The switching for NTSC/1H sources (composite, S-Video, and component) is provided by IC U26901 for rear input jacks and the FAV jacks. All video switching ICs are monitored and controlled via the I2C bus.
A frame comb filter is provided to optimally comb any composite source into an S-Video (Y/C) output source which is routed back into U26901. All composite and luma inputs to U26901 have sync detectors that are readable via the I2C bus which allows for automatic source detection. Source selection for HD/2H/2.14H sources (component and DVI) are provided for rear inputs (2 component and 1 DVI) with the IC U28901. This IC is a 4-input video switch with signal format detection.
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J22104
3 2 J26905
3 2
Audio Processing
J11501
I C Clk
Formatter
BV401 BW901
6 7
J5
Light Engine
Service Tips
. 1. If light engine has entered cool down mode (30 sec timer), Power LED blinks slowly 3 times if power on button is pressed. Unit will turn on after timer has expired. See Lamp Startup/Shutdown Flowchart. 2. When AC is applied, instrument will not respond for 50 to 60 seconds. The DM2CR module must boot-up and perform internal diagnostic. 3. The lamp cooling fan and the DLP device fan operates whenever the unit is turned on. If failure in fan circuit occurs, unit starts up normally (with video) then shuts down. 4. Before replacing light engine, always confirm picture quality issues by accessing the test patterns in the service menu 80. All patterns accept the checker board are generated by the formatter CBA. The checker board is generated by the light engine. 5. The Safety Interlock Switch must bypassed whenever the rear cabinet is removed for service (see photo below). The connector can jumped or the switch can be taped closed.
Page 33
6. To scope the DVI output of the formatter CBA see test points in photo below. Do not disconnect the DVI connector or the transmitter on Formatter will turn off. See page 25 of training manual.
Typical Waveform
Page 34
Turn-on Sequence
1. AC Plug In: A. Relay K24251 located on the ACIN board clicks indicating that standby supplies, +/5VS, +6VS +33VS, are up and the 300 V supply is present at connector X1 on the Light Ballast power supply. B. Power LED and Porch Light illuminate: DM2CR software is booting up, this takes approximately 30-45 seconds. C. Power LED Off: DM2CR has successfully booted up and is in standby mode. 2. Press Power On: Power LED turns on and the DM2CR internal relay clicks. 3. The ACIN run supplies are turned on (5VR, 9VR,12VR). These are fed from the ACIN board (P24702) to the formatter board (BP503). The formatter board generates 3.3VR and routes it along with the other run supplies on connector BW902 to the light engine connector P1. These voltages can be measured at connector BW902 on the formatter board: Pin 2 (5VR), Pin 3 (Power_Good ~ 3.3Vdc), Pin 5 (2.5VR), Pin 9 (3.3VR) and Pin 12 (12VR). 4. The Color Wheel starts turning taking approximately 3 seconds before it locks in @ 7200 RPM. 5. The lamp_en signal, 5Vdc, on the Light Engine driver board J4 (4), is sent to the lamp ballast board
At turn-on
1 2 3 4 5
L L 0 0 0
H (5v) 0 5 5 5
VDC run L 0 5
2.5~3.25
BW902-Formatter Description Pin # Ground 1 5 VR 2 Power Good 3 Ground 4 2.5VR 5 2.5VR 6 Ground 7 Ground 8 3.3VR 9 3.3VR 10 Ground 11 12VR 12
P1-Light Engine Voltage Pin # 0 12 5 Vdc 11 3.3 Vdc 10 0 9 2.5Vdc 8 2.5Vdc 7 0 6 0 5 3.3Vdc 4 3.3Vdc 3 0 2 12Vdc 1
Page 35
Important: Before replacing any circuit boards, recover the "Failure codes using Chipper Check.
Also, its very important when troubleshooting to accurately identify the symptom in order to quickly isolate which circuit board or item has failed.
1A
1B Check lamp switch and power supply voltages: +/-5,6,33 VS and the 300V supply
NO
YES 2A 2B Does the power LED light and then turn off ? NO Are the power supply voltages supplied to the DM-2CR Module correct? 2C NO Suspect Power supply problem
Page 36
4A Does the power LED light up or flash and the relay click ?
4B Inspect ALL Cables for proper seating. Replace any that appear to have been stressed.
NO
YES 5A Check connector P1 on the LIght Engine for the following run voltages. Pin 2 5 VDC Pin 3 3.3 VDC Pin 9 3.3 VDC Pin 12 12 VDC
NO
NO
YES 7A Do you hear the color wheel spinning at least momentarily? NO 7B 7C NO Contact Tech-Line for further assistance
Hookup Chipper Check and review the error codes. Attempt a Hardreboot.
YES
Continue to page 38
Page 37
8A
NO
NOTE J4(4) Connector-Light Engine Ballast enable line 0VDC in Stby, 5VDC at turnon, 2.5~ 3.25 in run 9A
YES
9B
9C Unplug J4 connector and recheck pin 4 on the light engine Suspect Lamp ballast power supply
NO
NO
YES 9D YES Physically inspect the connector on the lamp power supply. NO
10A
10B Does the bulb increase up to full brightness? Physically inspect the Lamp and connector
NO
NO
NOTE J4 (1) connector is low in standby goes H (5VDC) at turn-on then low for the run mode
YES
11A
11B
NO
NO
Suspect DM-2CR
YES
Contact Tech-Line
Page 38
Page 39
Symptom: Instrument starts up normally with video then shuts down (Instrument runs 20-30secs)
Note: When unit shuts down, Power LED blinks three (3) times. Set restarts automatically after 20-30 seconds. Unit continues to cycle 1. Suspect failure of lamp cooling fan or DLP device cooling fan.
Page 40
NOTES
Page 41
TDLPTRNGMAN1
Printed in USA
Chassis Part Symbol Defective Circuit ATC311B LW907 ATC311B K24251 ATC311 Q24606 Power Supply Power Supply Power Supply Power Supply
Symptom Replaced the lamp and the ballast but still no lamp, no dc at pin 5 or 6 of BW902. Found bad connection at LW907. The lamp does not start, the color wheel starts and stops. Found no dc at J24252, relay K24251 open coil.
No audio, no Color in 1H mode. HD worked ok, found one leg of Q24606 broken (12VDC). . replace Q24606 Unit going into shutdown. Three blink error code. Neither fan would run and light would not light. J24702 was found loose going to the formatter board J24702 The picture would go off after a short period of time. The tuner and audio was still working. Found the AC interlock causing the problem, the little plastic arm appeared to cause. You Secure interlock would hear the color wheel start up and then stop. switch SW13101.
ATC311B J24702
ATC311B SW13101
Power Supply
Chassis
Symptom solution Color spot on the screen, looking at the lens though the lamp found a piece of plastic. removed the plastic and now it's fine remove plastic
Error Codes
If certain failures occur in the chassis, error codes will be stored in the chassis EEprom. These error codes can be accessed by entering the service menu and setting the VALUE to 50. With the VALUE set to 50, pressing the Channel up button will toggle through the 6 error codes. Error code 0 stores the error code for the first failure experienced by the instrument. Similarly, error code 1 stores the error code for the second failure. Error code 2 stores the error code for the third failure. Error code 3 displays the error code for the most recent failure experienced by the instrument. Information is displayed in the following order: Error #, Date, Time, Type, Count, Code. If an Error of the same TYPE is already logged, then the error will overwrite the existing error of that type and the count will be increased. Error codes are summarized in Fig. 5. The presence of Empty for the error code indicates that no failures have occurred since the time the error codes were reset. The error codes can (and should) be reset to 0 after servicing. Press the clear button to clear the error code that is currently being displayed. 1. Enter the Service Menu.
Service Alignment Selection 3. Press Menu on the keyboard or OK on the remote control to activate the Alignment Screen.
1. Turn on the TV and select the channel that will be used for the alignment procedure. 2. With the instrument ON press and hold the Menu button and then the CHq button. 3. The TV set should immediately display the service screen Menu as shown.
Service Alignment Screen 4. Once the Alingment Screen has been activated use the VOLu button on the keyboard or remote to adjust the value (V:0) to the desired value. Service Screen
Entering the Service Alingment Mode
1. Bring up the Service Screen. 2. Once in the service screen use CHq button on the keyboard or the down arrow on the remote control to highlight item 2 Service Alignment.
NOTE: When the service mode is accessed, the parameter will be 0. Parameter 0 is used to input the security code. The security code is necessary to protect the factory alignments from inadvertent modification. Attempting to change the parameter (P) using CHq or CHp before the proper security code has been entered will cause the instrument to exit the service mode. A valid security code is entered (using VOLtor VOLu). Security Codes When the Service Alignment Screen is first entered, the parameter (P) will come up set at 0, which corresponds to the security code function. 1. With the parameter (P) set to 0 adjust the value (V) (using VOLtor VOLu) to 76 for access to the Electrical Alignments. Once the security code has been set, individual alignments can be accessed by pressing CHq or CHp changing the parameter (P) number.
Count
Code
2.
Page 3-1
Page 3-2
DLP
Type (hex) 1 2 Description Chassis (General) Convergence 0 0 30 31 32 33 34 35 36 10 14 15 16 11 12 13 0 0 40 41 42 43 44 45 46 47 1 0 0 0 0 0 0 0 0 Data ("Code") (hex) 2 3 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Additional Data Additional Data Additional Data Additional Data 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
DLP
Additional Data Description IIC Errors ("Code") 21,22,23 Bus 0 5 Bus 1 Run 1 Bus 2 Run 2 Bus 21,22 Details 1 chip did not acknowledge when was expected to 2 some hardware error detected, maybe one of the lines is grounded 3 some software error, e.g. not enough memory, or could not acquire the mutex to the driver Chip Bus Module Comment 1E 5 Bus DM2CR Broadcom VSB/QAM 34 Run 2 Driver DDP1010 Light Engine Controller 40 Run 2 Deflection Deflection DAC 42 Run 2 Driver PCF8574 I/O Expander 50 5 Bus DM2 VSB 54 5 Bus DM2 GPIP 54 Run 2 Formatter Lunar IC 58 Run 2 Formatter Ortho FPGA 5A Run 2 Driver AD5241 70 Run 2 Formatter DVI Transmitter 74 Run 2 Driver DVI Receiver 78 Run 1 Audio Audio Bus Expander 80 5 Bus DM2 Micronas Audio Processor 84 Run 1 A/V Input CXA2151 2H Switch 88 Run 2 BEP TA1316 Back End Video Processor 88 Run 2 Formatter TA1360 Back End Video Processor 8C Run 1 Audio Sound Processor 8C Run 2 Deflection TA1317 Deflection Processor 8E 5 Bus DM2 Dual IF 90 Run 1 A/V Input LA79500 1H A/V Switch 92 Run 2 Driver LM75 Digital Temperature Sensor 98 Run 2 Formatter AD9883A A/D A0 5 Bus DM2 DM2 Main EEProm A0 Run 2 Deflection Deflection EEProm (lower 256 bytes) A0 Run 2 Formatter Formatter Eeprom (lower 256 bytes) A2 Run 2 Deflection BEP EEProm (upper 256 bytes of Deflection EEProm) A2 Run 2 Formatter Fomatter Eeprom (upper 256 bytes) A4 5 Bus DM2 Tuner EEProm AA Run 2 Service Module MD2 VGA Eeprom AC Run 2 Driver MD2 Driver Eeprom (lower 256 bytes) AE Run 2 Driver MD2 Driver Eeprom (upper 256 bytes) B0 5 Bus DM2 Link Lock B8 5 Bus DM2 Link Lock B8 Run 1 A/V Input Frame Comb C0 5 Bus DM2 PIP Tuner C4 5 Bus DM2 Main Tuner PLL C6 5 Bus DM2 Main Tuner DAC DC Run 2 Convergence Convergence Micro
Chassis Power
4 5 6 7 8
Parity Error Loop Fault Output Inactive Bus Fault Other I2C REF_EE Initial Power Fault Other Invalid Handle Power Supply Fault EEProm Corrupt POR XRP BEP POR Algorithm Error Driver Fan Fail Lamp Fail No Lamp Strike No Lamp Lit Color Wheel Lamp Shutoff UART Status DDP1010 Reset
0 0 0 0 0
Data
21 22 23 31 32 41 51 61
IIC Read IIC Write IIC Bus Latched App (General) Reset Count Watchdog Guide Audio
0 0 0 0 0 0 0 0 0 0 ignore 0 0 0 0 0 0 ? ? ? ? ? ? ? ? Reset Count 0 0 0 0 0 0 Task Id Task Id Task Id Task Id Task Id Task Id Task Id Task Id Process Exit Code 0 0 0 0 0 0 0 0 0 0 0 0
Chip Chip
Details Details
Additional Data Description (Type 32) This is a count of all system resets since the field code was last cleared. This includes AC dropouts, forced system resets in the code, and resets due to unknown causes.
DLP
Additional Data Description (Type 41) The first Task Id is the first task to count down to zero. The remaining 7 Ids are any tasks whose counts are at or below 16. Thread Name Hex Value Thread Name UNKNOWN_TASK_ID = 0, APG_TASK_ID, AV_MAIN_DRV_TASK_ID, AV_PIP_DRV_TASK_ID, CA_MAIN_TASK_ID, CA_PIP_TASK_ID, CC_TASK_ID, CC_DRAW_TASK_ID, CHANACQ_MAIN_TASK_ID, CHANACQ_PIP_TASK_ID, CHANEPG_MAIN_ENUM_TASK_ID, CHANEPG_PIP_TASK_ID, CHANEPG_VBI_TASK_ID, CHANEPG_RECORD_TASK_ID CHANEPG_1394_TASK_ID COMPORT_TASK_ID, DC_TASK_ID, EEPROM_TASK_ID, EPG_ACQ1_TASK_ID, EPG_ACQ2_TASK_ID, EPG_ACQ3_TASK_ID, HWCTRL_TASK_ID, ICP_TASK_ID, IIC_IST_TASK_ID, LINE_SELECT_ID, OSD1394_CONS_TASK_ID, OSD1394_PROD_TASK_ID, POWERFAIL_TASK_ID, SCHED_TASK_ID, SWITCHING_TASK_ID, TIMER_TASK_ID, TRANSPORTLILIB_DATA_TASK_ID, OBSOLETE_01_TASK_ID, OBSOLETE_02_TASK_ID, TPSIMULATOR_TASK_ID, IEEE1394TASK_ID, IEEE1394_MON_TASK_ID, TUNER0_ATSC_NTSC_ID, TUNER1_NTSC_ID, UI_TASK_ID, UPG_TASK_ID, WATCHDOG_TASK_ID, TV_PWR_TASK_ID, SOCK_CLIENT_TASK_ID, VIDEO_CCD_TASK_ID, FACTORY_TASK_ID, MODE_DETECT_TASK_ID, DEFLECTION_TASK_ID, BEP_TASK_ID, CHASSIS_REFRESH_TASK_ID, PIP_MOVEMENT_TASK_ID, PIP_VERTICAL_TASK_ID, DM2_TASK_ID, IE_MONITOR_THREAD_TASK_ID, IE_MAINWND_TASK_ID, AUDIO_APU_TASK_ID, PER_UPD_TASK_ID, AV_DRV_AUDIO_STATUS_TASK_ID, PipXDSDataThread, CHAN_ACQ_0_STATE_TASK_ID, CHAN_ACQ_1_STATE_TASK_ID, HWCTL_LINE_MON_TASK_ID, HWCTL_POWER_STATUS_TASK_ID, FLASH_TASK_ID, 00 1 2 3 4 5 6 7 8 9 A B C D E F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 30 31 32 33 34 35 36 37 38 39 3A 3B 3C 3D 3E 3F SOCKET_IN_TASK_ID, SOCKET_OUT_TASK_ID, SOCKET_ERR_MON_TASK_ID, OBSOLETE_03_TASK_ID, TUNER0_MONITOR_THREAD_ID, TUNER1_MONITOR_THREAD_ID, IE_MONITOR_TASK_ID, AUDIO_STATUS_TASK_ID, FPA_SCAN_TASK_ID, FPIR_TIMEOUT_TASK_ID, FPIR_REM_TASK_ID, FPIR_KBDKY_TASK_ID, FPIR_KBDPTR_TASK_ID, FPIR_KEYUP_TASK_ID, FPIR_KEYREPEAT_TASK_ID, KEYMGR_TASK_ID, SockThreadIn_TASK_ID, SOCKET_CLIENT_TASK_ID, SOCKET_CLIENT_ERR_TASK_ID,
AV_DRV_VIDEO_STATUS_TASK_ID,
DLP
Additional Data Description (Type 51) The guide process should never terminate so if it does die, the exit code will likely be one of the following exception values: Exception Exception Value ACCESS_VIOLATION DATATYPE_MISALIGNMENT BREAKPOINT SINGLE_STEP ARRAY_BOUNDS_EXCEEDED FLT_DENORMAL_OPERAND FLT_DIVIDE_BY_ZERO FLT_INEXACT_RESULT FLT_INVALID_OPERATION FLT_OVERFLOW FLT_STACK_CHECK C0000005 80000002 80000003 80000004 C000008C C000008D C000008E C000008F C0000090 C0000091 FLT_UNDERFLOW INT_DIVIDE_BY_ZERO INT_OVERFLOW PRIV_INSTRUCTION IN_PAGE_ERROR ILLEGAL_INSTRUCTION NONCONTINUABLE_EXCEPTION STACK_OVERFLOW INVALID_DISPOSITION GUARD_PAGE INVALID_HANDLE
Hex Value 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97
Value
C0000093 C0000094 C0000095 C0000096 C0000006 C000001D C0000025 C00000FD C0000026 80000001 C0000008
RTC_TASK_ID, IEE1394_CA_TASK_ID, FIREWALL_TASK_ID EEPROM_CALLBACK_TASK_ID, EEPROM_WD_TASK_ID, XDS_TASK_ID, DLP_TASK_ID, MODELLIB_TASK_ID, IEEE1394INPUT_TASK_ID, IEEE1394OUTPUT_TASK_ID HDCP_TASK_ID,
DLP
1. Turn on the TV and select the channel that will be used for testing. 2. Select the Service Screen Menu. 3. Select 2 Service Alignment item. 4. Use the VOLu on the keyboard or remote to adjust parameter zero (P:0) to a value of eighty (V:80). 5. With parameter zero value at eighty (V:80) press the CHp button on the front keyboard or remote control to put the instrument into the vertical and horizontal centering mode. 6. Use the Skip or Info button on a remote control to bring up
the first test pattern, border crosshatch pattern.
1. Turn on the TV and select the channel that will be used for testing. 2. Select the Service Screen Menu. 3. Select 2 Service Alignment item. 4. Once the Service Alignment screen is displayed use the VOLu on the keyboard or remote to adjust parameter zero (P:0) to a value of eighty (V:80). 5. With parameter zero (P:0) value at eighty (V:80) press the CHp button on the front keyboard or remote control. This puts the instrument into the vertical and horizontal centering mode as shown below. This allows the technician to select one of several internally generated test patterns. (see table below) These may be used for alignment or troubleshooting. The patterns and their source are shown in the table below.
1. With the back cover removed loosen the two (2) lowest of the three (3) T20 screws holding the light engine in position.
7. Use the CHq and CHp on the front panel or Up and Down arrows on a remote control to adjust the vertical positioning of the upper and lower horizontal lines. Adjust the lines so that they are equal distance from the edge of the protective shield frame. 8. Use the VOLt and VOLu on the front panel or Right and Left arrows on a remote control to adjust the horizontal positioning of the left and right vertical lines. Adjust the lines so that they are equal distance from the edge of the protective shield frame. 9. Press the Menu button on the front panel or remote control to toggle the display from the crosshatch to channel video. Insure proper looking video display. 10.Pressing the Power or On/Off button on the keyboard or remote control will cause the instrument to exit the adjustment mode and return to the (P:0) (V:80) display. Pressing the Power or On/Off button on the keyboard or remote control a second time will cause the instrument to exit the Service Menu.
Light Engine Screw positions 2. Turn on the TV and select the channel that will be used for testing. 3. Put the instrument into the Service Alignment mode. 4. Use the VOLu on the keyboard or remote to adjust parameter zero (P:0) to a value of eighty (V:80). 5. With parameter zero value at eighty (V:80) press the CHp button on the front keyboard or remote control to put the instrument into the vertical and horizontal centering mode. 6. Use the Skip or Info button on a remote control to bring up
the crosshatch pattern.
7. While supporting the light engine lamp enclosure back off the tension on the third upper screw until the light engine will rotate with light pressure. 8. While viewing the crosshatch on the front screen rotate the light engine so that the horizontal lines are parallel with the cabinet frame. 9. Press the Menu button on the front panel or remote control to toggle the display from the crosshatch to channel video. Insure that tuned video and croshatch pattern are displayed with proper geometry. 10. Tighten the light engine screws and perform the electrical centering procedure.
11. Pressing the Power or On/Off button on the keyboard or remote control will cause the instrument to exit the adjustment mode and return to the (P:0) (V:80) display. Pressing the Power or On/Off button on the keyboard or remote control
GEMSTAR
To activate the Gemstar service menu, while in TV mode press Menu, then item 1 GUIDE Plus+ Menu. Then item 2 GUIDE Plus+ Setup. When the GUIDE Plus+ menu is displayed press GO BACK and then the INFO button on the remote control. The Gemstar Service Menu can be cleared with the CLEAR button.
Pattern Table
6. Pressing the Skip or Info button on a remote control will bring up the test patterns one after the other. 7. Pressing Go Back or Reset on the remote control will display the first test pattern. 8. Pressing Menu on the keyboard or remote control will toggle the display between the test pattern and the tuned channel video.
a second time will cause the instrument to exit the Service Menu.
Electrical Vertical and Horizontal Centering
Page 3-3
Page 3-4
VERTICAL
TECHNICAL TRAINING
1 0 1 0 1 0 1 0 1 0
0 1 0 1 0 1 0 1 0 1
1 0 1 0 1 0 1 0 1 0
1 0 0 1 0 1 1 0
0 1 1 1 0 0 1 0
0 1 1 0 1 1 0 0
0 1 0 1 0 1 1 1
1 0 0 1 0 1 1 0
Cable CARD
What is it and how to Troubleshoot TVs that use it?
FOREWORD
The intent of this manual is to answer some of the more common questions associated with the CableCARD and its use with Digital Cable Ready televisions. Basic information regarding CableCARD operation is covered in this manual to help service technicians in understanding the overall CableCARD system. Information about the cable system is generic in nature and is provided so the servicing technician can make logical decisions when troubleshooting DCR TVs that are using the CableCARD.
Note: The Host TV displays found in this manual are for a Motorola
CableCARD. Different CableCARD manufactures or software versions of the Motorola CableCARD may have alternate information displayed by the Host TV.
All integrated circuits, all surface mounted devices, and many other semiconductors are electrostatically sensitive and therefore require special handling techniques.
First Edition - First Printing Copyright 2005 TTE Technology, Inc. Trademark(s) Registered Marca(s) Registrada(s) RCA and associated marks are trademarks of THOMSON S.A. used under license to TTE CORPORATION. Printed in U.S.A.
Prepared by Thomson, Inc for TTE Technology, Inc. Technical Training Department, INH905 PO Box 1976 Indianapolis, Indiana 46206 U.S.A.
Contents
FOREWORD .............................................................. 3 SAFETY INFORMATION CAUTION .......................... 3 Introduction .............................................................. 5 Digital Cable Head-end ............................................ 6 CableCARD............................................................ 7 Copy Control Information (CCI) ............................ 10 OOB Signal ............................................................. 11 Authentication Process ......................................... 12 CableCARD Tools Menu ..................................... 14 Reset....................................................................... 16 CableCARD Tools Diagnostic Info .................... 17 IDCR (2-way Communications) ............................. 21 CableCARD Troubleshooting Procedure For Authorized Service Technicians ..................................... 22 ERROR Codes ........................................................ 24 CableCARD Troubleshooting Troubleshooting in the Home for Installers ......................... 27 Authentication Process Flow Chart ..................... 30 Common Problems ................................................ 31 Acronyms ................................................................ 32
Note: The Host TV displays found in this manual are for a Motorola
CableCARD. Different CableCARD manufactures or software versions of the Motorola CableCARD may have alternate information displayed by the Host TV.
Page 4
Introduction
Since the introduction of Digital Cable Ready sets and the CableCARD, the service industry has been left with more questions than answers when it comes to troubleshooting a DCR TV with CableCARD. Cable Card, what is it and how to troubleshoot TVs that use it? covers basic information about the CableCARD, Head-end system, copy protection, Out of Band Tuner, CableCARD Tools Menu, and ICDR or 2-way communications on digital cable systems. This manual will help to answer some of the more common questions. What is a CableCARD? This manual will answer that question and provide information about the operation and processes a CableCARD must do to function in a Host TV that is connected to a digital cable system. What does the CableCARD do? Basic CableCARD operation from the time it is first inserted till it has been authorized by the Cable Company is covered in this manual. There is a three (3) step authentication process that the Host TV and CableCARD go through in order to function together. What is the CableCARD Tools Menu? The different tools used in diagnosing a CableCARD include: Network Setup CableCARD Status CableCARD Paring Conditional Access What is the future of CableCARD? Today DCR TVs are currently available. IDCR or Interactive Digital Cable Ready sets are the future. These sets will allow the end user several options of interactivity using just the remote control for the TV. This requires 2-way communication between the Cable Company and the Host TV. This manual follows up with helpful information about the CableCARD. For example, the current list of error codes from Cable Labs is listed in an easy to follow chart. It lists the code number, error condition, the device at fault, and recommended action(s) to resolve the issue. Also included is a Troubleshooting section for installers. This will give servicing technicians a better understanding of what an installer goes through to isolate down a defective CableCARD or cable system problem. Finally, with all the new terms associated with the DCR and CableCARD, there is a list of the most common Acronyms used.
Page 5
Cable
Phone Line
Cable
Host
Page 6
viewed. Information about the Host TV and CableCARD is provided by the subscriber to the cable operator. The cable operator then sets up the Head-end to pair the CableCARD with the Host TV. CCI has little or nothing to do with viewing content. CCI is used to prevent additional copies of the program from being made or recording of the content for viewing later. Conditional Access is used to allow access to subscription content. If the subscriber pays for a channel(s), CA lets the CableCARD know what channel(s) have been subscribed to. This entire information package is transmitted by the Head-end to the subscribers home in digital format. Along the way, there are several possible connections, amplifiers, and taps that can affect the digital signal. If the CableCARD is not able to decode the digital signal, pairing wont take place and encrypted content viewing will be stopped or blocked.
CableCARD
The CableCARD is a Personal Computer-Memory Card International Association (PCMCIA) card used with digital cable systems to control content viewing. This card is used to decode digitally encoded cable signals that the end user has subscribed to. CableCARD, when inserted into the Host TV, controls the tuning and decoding of digital channels found on the cable system. It will only allow those channels that are paid for by the customer to be viewed. It also provides Copy Control Information (CCI) to the Host TV.
CableCARD Operation
NOTE: The CableCARD provides only Conditional Access capability. Normal Digital Cable Ready (DCR) reception (Un-conditional Access Programming) can occur without the CableCARD being inserted. In other words in the clear channels can be viewed with out the use of the CableCARD, provided the digital cable is connected to the cable input. In order for the CableCARD and the Host TV to function together there are certain protocols that have to be met. The Host TV first must recognize the CableCARD as a valid cable card and not just a PCMCIA card. After the CableCARD has been recognized by the Host TV, but before the pairing processes has been completed, a channel list is downloaded from the cable company. The new channel list replaces any previous lists for the cable input. The cable channel list cannot be changed while the CableCARD is inserted. This process is verified by accessing the channel search menu and starting a search for Cable input only. The following Page 7
screen will come up indicating the channel list for this system has been received.
!
A Channel Search is not availabe for the Cable Input because a list of available channels has already been received from the cable company. You can go to the Parental Controls menu to set up the channel list for the Cable Input.
Continue
Figure 2; Channel Search OSD after Channel List from CableCARD Downloaded
Next handshaking between the CableCARD and the Host TV takes place. This handshaking involves passing security codes and certificate information that both the Host TV and CableCARD validate. If this process is successful, the CableCARD tells the Host TV to display the pairing screen. This screen instructs the consumer to contact the cable service provider to pair the CableCARD to the Host TV. This pairing process requires information from the Host TV and CableCARD to be given to the cable service representative. Once this information is provided to the cable company Conditional Access System (CA), the head-end will send digital data to the CableCARD in the OOB signal. This data instructs the CableCARD as to what service(s) have been authorized and what to decode for viewing. The pairing information, found in the CableCARD Pairing menu, is displayed when the card is first inserted into the host TV. Pairing information is also brought up by pressing MENU + 9 + 9 + 9 on the remote control. This is a universal access for all CableCARD devices. The information displayed consists of:
In order to start cable service for this device, please contact your cable provider (xxx) xxx-xxxx CableCARD(tm):000-298-685-510-0 Host:024-000-018-543-1 Data:310-974-124-10 UnitAddress:000-02986-85510-224
If the on-screen prompt does not appear within a minute or two of the CableCARD being inserted it indicates the CableCARD module has not been detected by the Page 8
Host TV. If this is the first time a CableCARD has been inserted, or if the CableCARD previously worked but recently stopped, the CableCARD may be defective and a new one should be obtained from the cable provider. If the CableCARD is recognized, as indicated by on-screen prompts, there will be further instructions to continue the installation. If the card is detected but determined to be invalid the following screen appears:
!
Please call your cable operator and report an invalid CableCARD.
Continue
The Conditional Access System can revoke the authorization of the CableCARD forcing it to reinitialize (Pair) with the Host TV. Until they are reinitialized, all conditional access (CA) programming will be blocked except for the unencrypted channels. When this happens the Host TV will display the pairing screen as if the CableCARD was inserted for the first time.
Page 9
CCI values: (0) Copy Freely (1) Copy No More (2) Copy Once (3) Copy Never
The level of CCI for each program is determined by program provider or the Cable Service Provider. This level is then passed from the Head-end to the cable card in the OOB data channel. The cable card decodes the CCI and passes it to the Host unit in the clear. The host unit is required to control output of the program based on the CCI value. For example; if the CCI level is 0 (copy freely) the program is allowed to be viewed and available on any of the Host outputs for recording. If the level is 3 (copy never), the Host can only display the program and is required to block all recording of the program. CCI can present a problem when using a Digital Video Recording device. The DVR may not record or other functions of the DVR such as pause, review, etc. may not work. The CCI levels for DVR operation are level 00 and 10. All other levels will prevent DVR operation. However; all levels of CCI will allow a "display only" Host TV to view the program. NOTE: Copy never programs can be recorded using a Personal Video Recorder (PVR) and played back within 90 minutes. This is for PVR pause and other features, but not for long term storage. After the 90 minutes are up, the program will still be on the PVR. When accessed to play the program, the PVR will display an error message.
Page 10
OOB Signal
QPSK (Quadrature Phase Shift Keying) is a digital frequency modulation technique used for sending data over coaxial cable networks. Since its both easy to implement and resistant to noise, QPSK is used by DCR systems for sending data to and from the headend. The QPSK receiver circuit in the Host TV tunes and demodulates the QPSK Forward Data Channel (FDC). The serial data in the FDC is used primarily to send conditional access entitlement messages from the cable provider to the CableCARD either allowing or blocking program material that is encrypted. Program material that is not encrypted will pass through the CableCARD regardless of the entitlement. Tuning of the QPSK receiver circuit is under control of the CableCARD. This receiver circuit is generally known as the OOB or Out of Band Tuner. The OOB data is seperate from the normal program material coming in on the standard set of frequencies.The normal program content is managed by the INB or In Band Tuner. The OOB tuner in the Host TV is separate from the normal QAM, ATSC and NTSC tuners. The tuning range of the OOB tuner is between 70 and 130 MHz, falling within the cable frequency allocation from 54 to 1000 MHz. A CableCARD must be inserted for the OOB to be tuned. Whether the CableCARD is paired to the Host TV or not, the OOB is tuned. CableCARD pairing is determined by comparing incoming information from the cable provider via the OOB tuner data to the information contained in the CableCARD. The OOB circuitry is inactive if a CableCARD is not inserted. When a CableCARD is inserted, the Host TV initiates a handshake with the CableCARD. If successful, the Host TV then activates the OOB tuner and decoder circuits as instructed by the CableCARD. The OOB circuitry is only connected to the CableCARD interface. There is no direct control of OOB data by the Host TV.
Page 11
Authentication Process
To provide authentication, the CableCARD verifies security data stored in the Host TV. This authentication ensures that the CableCARD will pair with certified Host TV devices only. The authentication process is comprised of three steps that are used to verify the Host TV certificate. 1. The CableCARD checks to see that the digital signature of the certificate supplied by the Host TV represents an accurate signature matching the certificate authority. If the certificate is NOT authentic, encrypted services are blocked to the Host TV device. Once the CableCARD successfully authenticates the Host TV certificate, the CableCARD is authorized to begin descrambling certain content for the Host TV. 2. The CableCARD ID, Unit Address, Data Field and the Host TVs unique identification numbers are provided by the customer to the Cable Company to update the headend. The Host TV certificate is then verified against certificate revocation lists (CRL) stored at the cable headend. Once the headend has verified the Host TV certificate has not been placed on the CRL, the headend will send a Host TV ID validation message back to the CableCARD. 3. While the CableCARD is waiting for the Host TV ID Validation message from the headend, the CableCARD requests the a Duffie-Hellman key from the Host TV. This authentication key is compared to one derived in the CableCARD. Only after all three steps have been completed successfully is the CableCARD able to send all authorized services, including those with copy protection restrictions, to the Host TV device. This Authentication process is checked on a regular basis for each channel selected or when the Host TV and CableCARD are reset.
Page 12
START
Channel list loaded into HOST memory and channel search blocked for cable
Host and Cable CARD wait for cable co to send paring information
Host and Cable CARD are paired and decryption of CA channels occurs.
Page 13
Network Setup
Network setup is used to manually retune the OOB channel frequency. By selecting Hunt, the CableCARD will start the process of searching for the OOB channel. When Successful, Status will indicate TUNED_STATE and OOB Msgs: will have a value other then zero. The LKC indicates the frequency of the OOB signal. In this case it is 75.250MHz.
Network Setup LKC: 75.250 EEM: Status: TUNED_STATE OOB Msgs:3356 Hunt
Exit
Page 14
CableCARD Status
The CableCARD Status menu displays information about the Manufacture, Download Status, Entitlement Management, and OOB Channel. o Manufacture: Is the manufacture code and or name of the CableCARD. This display may just show the manufacture code and not the manufactures name. o Version: Is the software version of the CableCARD. o Unit Address is used to pair the card with the host set. This information is also found in other sections of the tools menu. o Out of band channel indicates the OOB frequency. This is the last known good carrier only. Tuned or not tuned is a static state that represents the condition of the network when Network Setup was last run. To get current state, run network setup.
CableCARD(tm) Status Manufacture:0x00 (Motorla) Version:03.34 Unit Address:0011CD9446 000-02986-85510-224 Download Status Segments left to download: State:Wait To Start Entitlement Management Messages EEM Provider ID:1 Out of Band Channel Last Known Carrier:75.250 Tuned
CableCARD Pairing
The pairing option brings up the same display that MENU + 9 + 9 + 9 brings up. This is the same display that comes up when the CableCARD is inserted but has not been paired.
In order to start cable service for this device, please contact your cable provider (xxx) xxx-xxxx CableCARD(tm):000-298-685-510-0 Host:024-000-018-543-1 Data:310-974-124-10 UnitAddress:000-02986-85510-224
Page 15
Conditional Access
Conditional access option provides some of the same information that the other menu options provide but adds information about the currently tuned channel. This additional information deals with the Copy Control Information (CCI) and Packet Identification Number (PID). o ECM PID or Entitlement Control Message Packet Identification number: Used for verification that the correct ECM is sent for each program. o Component PID: Used for error handling o Host Validation: Information used to verify that paring has taken place. Some systems do not automatically store this value. This requires it to be given to the cable operator. o The Copy Protection Key indicates wheather or not the program is using CCI. The CCI value is the level of copy protection being used for the currently tuned program.
Conditional Access Unit Address: 0011CD9446 000-02986-85510-224 State: Subscribed ECM PID: 0x0000 Component PIDs: 0x00410x0040x0000 0x0000 0x0000 0x0000 Host Validation: Valid 09 Copy Protection Key: Disabled CCI: 00
Reset
The CableCARD Reset option allows the consumer to perform a manual reset without removing the CableCARD. Reset is a complete reset of the CableCARD. The channel list is removed form the Host TV and Host TV validation process is reset. If after Reset the pairing screen comes up, the cable company may have revoked the CableCARD. This will require the CableCARD to be re-paired with the Host TV. Reset should be used anytime there is a problem with receiving channels, channel freeze, wrong channel list stored, or some channels missing. Some Host TVs will reset the CableCARD automatically when the CableCARD is detected as being locked up.
Page 16
Page 17
Diagnostic Info screen displays certain information about the CableCARD and Host TV. This information provides the cable company / installer or servicing technician with details about: Out Of Band (QPSK / FCD) Host TV and CableCARD Certificates Virtual Channel PSIP Channel Number of Audios Physical Channel Program Number Signal Strength Video PID Audio PID PCR PID CCI Byte Broadcast Flag
Each title has a state or data value assigned during normal operation. Reviewing this information will assist in troubleshooting a CableCARD problem. Out Of Band (QPSK / FCD) The states for Out Of Band (QPSK / FCD) are Locked and Unlocked. When the CableCARD is receiving and decoding OOD data, the Out Of Band (QPSK / FCD) will show LOCKED. If the CableCARD cant decode the OOB data, the
Page 18
Out Of Band (QPSK / FCD) will show Unlocked. Unlocked indicates a problem with the CableCARD or cable system. Host TV and CableCARD Certificates Certificates for TV Digital Cable and CableCARD are verified on a regular basis. Any time the channel is changed or the CableCARD is inserted the certificates are checked. If the certificates are valid, the display will read Verified. If the certificates arent read, the display will read Insert CableCARD. The other option is Failure. Failure under TV Digital Cable indicates a problem with the Host TV and Failure under CableCARD indicates a problem with the CableCARD. Virtual Channel Virtual Channel is the displayed channel number. Channel mapping by the cable company can assign any number to a given frequency. This assignment becomes the virtual channel number for a given frequency. In the example, 93-2 is the number that will be displayed in the channel banner. The (0x005d-0x0002) is the HEX equivalent of 93-2. PSIP Channel PSIP channel is the Program and System Information Protocol channel. This will change depending on what input is selected. Other possibilities are: Analog Channel PSIP Channel (associated with HD digital channels) PAT / PMT (CableCARD or cable company) Input 1 Input 2 Input 3 etc. Number of Audios If there are more then one audio channel (SAP) then the number will indicate how many there are. Physical Channel This is the actual channel number for the currently tuned channel. This number can be different from the virtual channel number because of channel mapping. (See Virtual Channel) Program Number Program number is used to display what sub channel of the physical channel the set is tuned to. In this example, 2 is the program number. Signal Strength Signal strength is a number indication of how strong the tuned channel signal is. The higher the signal strength number, the stronger the signal is and vise versa. Signal Strength is an indication of signal to noise ratio only, not an actual measurement of the signal energy.
Page 19
Video and Audio PID Packet Identification number identifies the data sub stream for Audio and Video. PCR PID PCR or Program Clock Reference Packet Identification number is the data sub stream for the encoder / decoder synchronization. CCI Byte Copy Control Information Byte displays the level of copy protection the currently tuned station has. See the section on page 10 Copy Control Information (CCI) for the different values. Broadcast Flag Broadcast Flag is a sequence of digital bits that indicates if a program is protected from unauthorized redistribution. The state for this is on or off. Broadcast Flag allows content to be copied but blocks the transmission of content over an unauthorized system. This is different from the CCI Byte that protects content from being copied.
If set is tuned to an input, only the Out of Band, TV and CableCARD Certificates will be displayed, all other information will show as "not applicable".
Page 20
IDCR or Interactive Digital Cable Ready has the ability to provide two way communication on a digital cable system. The arrows in the logo indicate two way signal transfer. All devices in this system must be able to transmit in both directions. This includes the Head-end, amplifiers, splitters, DVR, VCR, and any other device placed in the path of the cable signal.
Cable
Host
Page 21
1. Remove CableCARD and reset Host TV by unplugging Host TV from AC power for one (1) minute. 2. Reapply AC power and turn Host TV on. Initiate a complete channel search for the cable input. This will clear any previous channel list stored by the CableCARD. 3. Access a valid cable channel. Is station audio and video clear? If Yes, go to step # 4. If No, continue troubleshooting Host TV and the Cable System to correct. Once you have resolved any cable signal noise problems, continue to step #4. 4. Insert the CableCARD and wait for the on-screen display (OSD) prompts (see Authentication Process on page 12). Did the CableCARD Pairing OSD appear? If Yes, contact the cable company and provide them with information to begin the pairing process. If No, go to step # 5. 5. Access the CableCARD Tools Menu and RESET the CableCARD. If RESET option is not available, remove the CableCARD and reinsert it. Did the CableCARD Pairing OSD appear? If Yes, go to step #8. If No, go to step # 6 6. Confirm that the OOB signal has been found and is locked. No CableCard processes are allowed to take place without a locked OOB signal. Depending on the available diagnostic menus you may use either option a. or b. to determine the presence of a valid OOB signal a. In the available CableCard tools or diagnostic menus search for indications that the Out of Band or OOB is tuned, LCK or Locked. i. If the OOB signal is not locked, go to step #7 ii.If the OOB signal is locked, go to step #8 If there are no OOB indicators in the available diagnostic menus and tool, use option b. to verify the presence of a valid OOB signal b. Enter the channel search options and attempt to initiate a search for cable channels. i. If a cable channel search is allowed, this would indicate the OOB signal is invalid or missing. Go to step #7. Page 22
ii.If a cable channel search is not allowed because a cable company channel list has already downloaded, this is an indication a valid OOB signal has been acquired. Go to step #8 7. Suspect CableCARD or cable system failure. Common cable system components known to cause the loss of the OOB signal are: Splitters Amplifiers Defective cables (Inside and Outside) Other devices connected before the Host TV (VCR, DVD, DVR, etc.) Bad Ground on the Grounding Block If possible, connect the Host TV directly to the main cable before it enters the residence. This eliminates many of the system components listed in step #7. Once the cable system has been repaired, go back to step #6 and confirm OOB has been found and is locked. After OOB has been confirmed, go to step #8. 8. Access the CableCARD Pairing screen from the CableCARD Tools Menu. Contact the cable company and provide them with information required to authorize the CableCARD. 9. Once the CableCARD has been authorized, attempt to access any encrypted channel. If encrypted channels can be viewed, go to step #10. If not, contact the cable company and report the issue for resolution. Note: In many cases only the premium or pay per view channels are encrypted. If unable to view encrypted channels, suspect the CableCARD or an authorization failure. 10. If encrypted channels can be viewed, the system is working.
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ERROR Codes
CableCard error codes are displayed on the Host TV in a format similar to the one on the right. The code its self is 161-XX where XX is the code number. The following tables list the codes currently being used.
A technical problem is preventing you from receiving all cable services at this time. Please call your cable operator and report error code 161-xx to have this problem resolved.
161-
Error Condition
Device
Card Card Host Card Card Card Host Card Host Card Host
Action
Reset Host / Cable CARD Reset Host / Cable CARD Report error if problem continues Troubleshoot Host TV Reset Host / Cable CARD Reset Host / Cable CARD Reset Host / Cable CARD Report error if problem continues Troubleshoot Host TV Reset Host / Cable CARD Report error if problem continues Troubleshoot Host TV Reset Host / Cable Card Troubleshoot Host TV
Comments
1 Card READY Signal does not go active 2 Host reads incorrect CIS values 3 configuration register
Host writes incorrect value to Card Host sets command channel bit but Host sets extended channel bit but
4 Card fails to set bit within 5-seconds 5 Card fails to set bit within 5-seconds 6 Invalid Buffer negotiation -Card7 Invalid Buffer negotiation -Host8 Invalid Buffer negotiation -Card9 Invalid Buffer negotiation -Host10 11 12 13 14 15 16 17 18 19 20 21
Card doesn't respond to Host open transport within 5-seconds Host doesn't respond to Card request to open resource manager within 5seconds Host responds to open resource manager session response -resource manager non-existent Host response to open resource manager session response -resource manager unavailable Host response to open resource manager session response -Incorrect version of resource manager Host resopnse to open resorce manager session response -resorce manager bussy Host resopnse to open resorce manager session response -invalid status byte Card fails to respond to profile_INQ within 5-seconds Host reource response -no application information resource Host resource response -no host control resource Host resource response -no system time resource Host resource response -no MMI resource
Host
Troubleshoot Host TV
Host
Troubleshoot Host TV
Host
Troubleshoot Host TV
Host
Troubleshoot Host TV
Troubleshoot Host TV Reset Host / Cable CARD Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV
Page 24
ERROR Codes
161-
Error Condition
Host resource response -no low speed
Device
Host
Action
Troubleshoot Host TV
Comments
If OOB reverse path not available, then some application will be unavailable. Card may have some operation problems (i.e. downloading software) Only clear channels may be viewed. Not a failure condition
22 communications 23 resource
Host resource response no homing Host resource response -no copy Host resource response -unknown Host fails to respond to open session Host response to open application info
Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV
Host
Troubleshoot Host TV
Host Host Host Host Host Host Host Host Host Card
Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Troubleshoot Host TV Reset Host / Cable CARD Report error if problem continues Troubleshoot Host TV Only clear channels may be viewed. Only clear channels may be viewed. Only clear channels may be viewed. Only clear channels may be viewed.
35 incorrect version of conditional access 36 conditional access bussy 37 invalid status byte 38 within 5-seconds
Host
Host
Troubleshoot Host TV
Host
Troubleshoot Host TV
Host
Troubleshoot Host TV
Page 25
ERROR Codes
161-
Error Condition
Host response to open copy protection Host doesn't support Cable CARD
Device
Host Both Both Host
Action
Troubleshoot Host TV Host / Card Incompatibility Host / Card Incompatibility Reset Host / Cable CARD Troubleshoot Host TV Troubleshoot Host TV
Comments
Only clear channels may be viewed. Only clear channels may be viewed. Only clear channels may be viewed. A copy protected channel will stop being descrambled a copy protected channel will stop being descrambled A copy protected channel will stop being descrambled A copy protected channel will stop being descrambled Only clear channels may be viewed. User may see frozen picture on scrambled channels User may see frozen picture on scrambled channels User may see frozen picture on scrambled channels Not a failure condition Not a failure condition Not a failure condition Not a failure condition Not a failure condition Not a failure condition Not a failure condition Not a failure condition Not a failure condition Not a failure condition Used when an S-Card is inserted into an M-Host
45 Host and Cable CARD wont Pair 46 Host response to CP-SYNC -Host busy 47 support 48 status
Host response to CP-SYNC -no CP
Host
Host
Troubleshoot Host TV
49 CP_OPEN_REQ
Both
Reset Host / Cable Card Reset Host / Cable CARD Report error if problem continues None None None None None None None None None None Replace Cable CARD Reset Host / Cable CARD Report error if problem continues
53 within 5-seconds 54 55 56 57 58 59 60 61 62
Card Host Card Host Card Host Card Host Card Host Host Host Card
Page 26
CableCARDTM Troubleshooting
Troubleshooting in the Home for Cable Installers
1. It is recommended that a couple of extra CableCARDs be used for troubleshooting. This will help eliminate the CableCARD as a possible problem. 2. Before installing the new CableCARD, the installer should check that the Digital Cable Ready (DCR) TV, also referred to as a Host TV, is functional without a CableCARD. a. Verify Host TV Operation: This is confirmed by connecting the RF cable to the correct input of the Host TV (there may be connections for a terrestrial antenna) and verifying good picture quality. The Host TV will display all non-encrypted analog and digital content. (The Host TV must not receive the RF signal via a Set Top Box or accessory RF modulator.) This step only eliminates basic TV circuitry as a potential problem. NOTE: This does not eliminate the Host TV it only verifies basic operation of the HTV. A channel search on the Cable Input may be required to add any channels which were re-mapped with the CableCARD. b. Install the CableCARD and check that it is inserted properly. When inserting cable card, push carefully but firmly until you feel the card click into place. When correctly inserted the card may or may not be flush with the back of the slot, this varies according to manufacturer. Once the host has established communication with the card, onscreen information will be displayed indicating the card was inserted and detected. c. Verify RF from Cable System: A cable set top box can be used to confirm reception of encrypted digital services. This will ONLY indicate that the cable signal is correct for the Set Top Box. The data for the Cable CARD could still be a problem. 3. If the first Cable CARD installed does not result in a User Interface screen (also referred to as Man Machine Interface screen) within 2 - 5 minutes, try unplugging the AC cord of the Host TV and reconnecting it (this should reset the Host TV and CableCARD), then try to access the User Interface screen again. This screen is accessed by the industry agreed-upon remote combination of MENU+9+9+9. If this is still unsuccessful, try another CableCARD.
Page 27
a. To eliminate the possibility of a damaged CableCARD or Host TV, the installer should look closely at the CableCARD to ensure that none of the pinholes are blocked or clogged. b. Check the Host TV Interface (CableCARD slot): Using a flashlight, look in the CableCARD slot on the Host TV to ensure that there are no bent pins. c. If the CableCARD is inserted correctly but the CableCARD menu is not displayed or is grayed out, try the RESET option in the menu, if present. 4. If the second CableCARD is successful, make sure the Cable Co Customer Service Rep or Dispatcher knows the new MAC ID and Cable CARD ID to complete the paring. 5. Check the CableCARD Tools menu options. If the second CableCARD fails to bring up the User Interface screen, the installer should refer to the diagnostic menus of the Host TV for further troubleshooting. The installer can pull up the User Interface screen manually through the menu choices. The installer can confirm the status of the CableCARD and the Forward Data Carrier (FDC). The list of CableCARD options will vary, depending on your cable service provider or CableCARD manufacturer. 6. If the CableCARD is still having problems, the installer should report the problem to the Cable Company dispatcher for troubleshooting. If the cable company dispatcher (head end personnel) has completely checked their channel set-up, confirmed the accounting/billing system is correct, and has confirmed normal channel map with other DCR TVs at the headend, then go on to the next step. 7. If the installer determines that the Host TV device is the problem (unit failed either item 2a or 3b above) and can go no further in correcting the problem, or if the installer determines that the pairing screen cannot be displayed with multiple CableCARDs, the installer should consider the Host TV is at fault. 8. If using a Set Top Box (STB) allows the customer to receive services on the suspected Host TV, the STB should be used until the customer resolves the issue with the Host TV manufacturer. 9. If the installer is able to install the CableCARD device and access the User Interface screen (also referred to as MMI screen), and has relayed the information to the dispatcher, but is still not receiving encrypted programming, this programming may be protected through the use of copy protection directive. The installer needs to ensure that the information passed to the cable operator is correct. Relay again the Host ID, CableCARD ID and Data ID (Motorola only). Cable operator will send a hit to the CableCARD once the information is checked and verified. The CableCARD must be paired Page 28
to the Host before copy protected programming can be displayed. Note that it may take several minutes from the time operator sends the authorization till it reaches the Host TV. 10. The MMI screens should be checked to verify if the authorization has been received. For Scientific Atlanta systems the pairing screen should say Authorization Received. For Motorola the Conditional Access MMI State parameter should say Subscribed. If encrypted programming is still not displayed, the Host TV may be the problem. Items to consider: Make sure the dispatcher is addressing the CableCARD through the right plant or head end. OOB (FDC) signal levels and adjacent channel interference should be checked. Verifying that the dispatcher has the correct numbers is not always sufficient. There are reports from the field that the authorization may have to be sent two or three times to authorize the card.
Page 29
START
Note: If the pairing process fails at any time, wait 15 minutes and try the process again.
80%
OSD indicating Cable CARD was detected is displayed Communication complete waiting for information from Cable Co. Process Failed? YES Suspect Cable CARD
20%
Suspect Host TV
NO Down loading of Channel list occurs Channel list loaded into HOST memory and channel search blocked for cable
Process Failed?
YES
NO Paring Information Screen is displayed for customer. Host and Cable CARD wait for cable co to send paring information Suspect Cable Card or Cable System
Process Failed?
YES
Suspect Host TV
NO
Cable operator sets up customer in their system. NO Data transfer from head end to host / cable card occurs NO
Process Failed?
YES
Process Failed?
YES
Host and Cable CARD are paired and decryption of encrypted channels occurs.
Process Failed?
YES
Suspect Host TV
Page 30
Common Problems
The following are common issues related to Cable CARD and Host TV operation. 1. Cant view encrypted channels: CableCARD not authorized for these channels CableCARD defective 2. Cant get CableCARD to pair with Host TV: Weak signal on cable Wrong or defective splitter in cable system Amplifier in cable system not passing OOB signal No direct connection to cable input on Host TV. (VCR, DVR, STB, etc between cable head-end and Host TV) 3. CableCARD was working but stopped or locked up: Host TV and CableCARD lost sync (RESET Host TV and CableCARD) CableCARD failed CA system lists CableCARD ID as revoked 4. Cant get CableCARD to work but set top box will work: Wrong or defective CableCARD Weak cable signal to Host TV Network Setup incorrect; Hunt for new OOB channel. Wrong Configuration at Head-end 5. Missing channels after CableCARD was inserted: Cable head-end not sending out the correct channel map Missing channels are scrambled and not authorized for viewing 6. Cable channel list changed after CableCARD was inserted: See # 5 Missing Channels after CableCARD was inserted 7. Cable channel list is incorrect when CableCARD is inserted: See # 5 Missing Channels after CableCARD was inserted 8. Receiving error message 161-XX, what does it mean: Refer to Error code table on page 24
Page 31
Acronyms
AIT Application Information Table API Application Program Interface ATSC Advanced Television System Committee AWT Abstract Windowing Toolkit BFS Broadcast File System. BNF Backus-Naur Form CA Conditional Access CATV Cable TV CCI Copy Control Information CORBA Common Object Request Broker Architecture CP Content Protection CRC Cyclic Redundancy Check CRL Certificate Revocation List DAVIC Digital Audio Visual Council DECT Digital Enhanced Cordless Telecommunications DHCP Dynamic Host Configuration Protocol DII Down load Info Indication DOCSIS Data-Over-Cable Service Interface Specification DSM-CC Digital Storage MediaCommand and Control. Part 6 of the MPEG-2 standard DSM-CC-OC Digital Storage MediaCommand and Control Object Carousel DSM-CC-UU Digital Storage MediaCommand and Control User to User DTD Document Type Definition DVB Digital Video Broadcasting DVS Digital Video Subcommittee DTVCC Digital Television Closed Captioning EAS Emergency Alert System ECM Entitlement Control Message EE Execution Engine EIA Electronic Industry Alliance EN European Norms EPG Electronic Program Guide ES Elementary Stream ETS European Telecommunications Standard ETSI European Telecommunications Standard Institute ExCCI Extended Copy Control Information FCC Federal Communications Commission GEM Globally Executable MHP GSM Global System for Mobile Communications HAVi Home Audio/Video interoperability. HDNI Home Digital Network Interface HDTV High Definition Television HTML Hypertext Mark-up Language
Page 32
HTTP Hypertext Transport Protocol IETF Internet Engineering Task Force IP Internet Protocol ISO International Organization for Standardization ITU International Telecommunication Union ITV Interactive Television JDK Java Development Kit JFIF JPEG File Interchange Format JMF Java Media Framework JSSE Java Secure Socket Extension LMDS Local Multipoint Distribution System MA Monitor Application MAC Media Access Control MHP Multimedia Home Platform MMDS Multipoint Microware Distribution System MMI Man Machine Interface MPEG Moving Picture Expert Group MSO Multiple Service Operator MIME multipurpose internet mail extensions NCTA National Cable Telecommunications Association NPT Normal Play Time NTSC National Television Systems Committee NVOD Near-Video-On-Demand OCAP OpenCable Application Platform OOB channel Out-Of-Band channel OOB-FDC Out-Of-Band Forward-Data-Channel OOB-RDC Out-Of-Band Reverse-Data-Channel OS Operating System PCR Program Clock Reference PES Packetized Elementary Stream PHILA POD Host Interface License Agreement PID Packet Identification number PMT Program Map Table POD Point of Deployment module PPV Pay-per-view PSIP Program and System Information Protocol PSTN Public Switched Telephone Network PVR Personal Video Recorder RCMM Root Certificate Management Messages RMI Remote Method Invocation SCTE Society of Cable Telecommunications Engineers SDP Session Description Protocol
Page 33
SI Service Information SMATV Satellite Master Antenna TV SSL Secure Sockets Layer STC System Time Clock TLS Transport Layer Security UI User Interface URI Universal Resource Identifier URL Uniform Resource Locator UTC Coordinated Universal Time VBI Vertical Blanking Interval VCT Virtual Channel Table VOD Video-On-Demand XAIT Extended Application Information Table
Page 34
TCableCardTroubleshootingGuide
Prepared by Thomson, Inc for TTE Technology, Inc. Technical Training Department, INH905 PO Box 1976 Indianapolis, Indiana 46206 U.S.A.
VERTICAL
TP24
E5003
E5007
0 0 1 0 1 0 1 1 0 0 1 1 1 1 0 1 1 0 0 1 1 0 1 0 Indianapolis, 0 1 0 0 IN 46290-1102 0 1 1 1
0 1 1 0
GIS 05-001
File In Appropriate Section of Your Thomson Technical Bulletin Binder
Arc Tube
Reflector
Hg
Back Connector
Lead Wire
Side Connector
WARNING: EYE DAMAGE MAY RESULT FROM DIRECTLY VIEWING THE LIGHT PRODUCED BY THE LAMP. ULTRAVIOLET RADIATION EYE PROTECTION IS REQUIRED DURING SERVICING.
First Edition - First Printing Copyright 2005 Thomson, Inc. Trademark(s) Registered Marca(s) Registrada(s) RCA and the RCA logos are trademarks of THOMSON S.A. used under license to TTE Corporation Printed in U.S.A. Prepared by Thomson, Inc for TTE Technology, Inc. Technical Training Department, INH905 PO Box 1976 Indianapolis, Indiana 46206 U.S.A. TTI GIS 04-001
The basic construction of a Lamp consists of: Arc Tube Back Connector Reflector (Lamp Assembly) Lead Wire Side Connector
Arc Tube: This is where the arc takes place and is also known as the burner. Internal to the arc tube are two electrodes made of tungsten. Surrounding these electrodes is mercury vapor and other gasses. To generate the arc, the electrodes are supplied with high voltage. Once the arc has jumped the gap between the electrodes, current starts to flow and the lamp is lit. The operating pressure inside the Arc Tube is around 200 bar.
There are two connectors, Back Connector and Side Connector. These connectors provide electrical connection between the Ballast Supply and the Arc Tube through the Lamp Assembly.
Reflector (Lamp Assembly): The reflector reflects the light generated by the Arc Tube into a focused beam used by the light engine.
Arc Tube
Reflector
Hg
Back Connector
Lead Wire
Side Connector
Hg
This symbol indicates that the lamp in the HDTV contains mercury. Disposal of these materials may be regulated due to enviromental considerations. For disposal or recycling information, pleas contact your local authorities or the Electronic Industries Alliance: www.eiae.org
Page 2
Lamp Output
e Voltag
Value
# Strikes
to start (H
) OT lamp
# Strikes to start
(cold lamp)
NEW
REPLACE
There are several conditions that decrease or shorten the life of the lamp. A few are listed here: Heat (Improper Ventilation) Shock (moving unit while in operation) Fast paced cycling set on and off
Heat is by far the worst condition of them all. With out proper ventilation, the lamp life can be reduced by 75% or better. Thermo protection is used to shutdown the lamp if excessive heat is detected.
Lamp Strike (Ignition) The voltage required to ignite the lamp varies by lamp manufacture. Also, the number of ignition cycles it takes to light the lamp may vary. As the lamp ages, more ignition cycles may be required to start the lamp. Typically, the ignition voltage is from 5Kv to 20Kv.
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When the lamp is hot it is more difficult to ignite then when cold. As the temperature increases so does the pressure in the Arc Tube. With the higher pressure, the lamp may require additional strike times to get the Arc Tube to light.
When a lamp fails to strike there is an indication besides the obvious lack of light output. If the lamp fails to strike the DLP front panel LED will blink a sequence (see service data or IB for number of times power LED blinks for each model). In DM3 based models this will repeat for up to 5 minutes after which time the power LED will start to flash rapidly for about 1 minute. The blinking of the power LED occurs after each failed attempt to strike the lamp. The LED blinking sequence is not a replace lamp indicator, this only indicates that the lamp has failed to strike. A open lamp door will also cause the LED to blink in the same manner. Multiple strike failures could indicate a defective lamp or lamp ballast supply.
Lamp Lit (Burn) Once the lamp starts to draw current, the voltage to the lamp drops significantly. This indicates the lamp is in the operating state. The typical voltage for operating is approximately 70-100VAC. This is measured between the lamp back and side connectors. As the lamp ages this voltage will increase. When the voltage reaches approximately 125VAC, the ballast supply will send information to the light engine indicating the lamp is defective. At that point the Light Engine will shutdown the ballast supply.
Defective Lamp As the lamp ages two things happen. One is the number of strikes to start the lamp operating increases and the other is the lamp operating voltage increases. A lamp is considered defective when it consistently takes more than three strikes to light the lamp or the lamp operating voltage exceeds approximately 125VAC. Depending on the set, some will strike the lamp indefinitely others will stop after 5 minutes. A defective lamp may never strike or take several minutes to light. Another indication of a defective lamp is when the lamp lights and after reaching full brightness it shuts off. A lamp nearing the end of life is verified by monitoring the lamp run voltage. The lamp is considered
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defective if the run voltage is within a few volts of 125VAC. NOTE: As the lamp lights and heats up the lamp run voltage climbs slightly.
WARNING: EYE DAMAGE MAY RESULT FROM DIRECTLY VIEWING THE LIGHT PRODUCED BY THE LAMP. ULTRAVIOLET RADIATION EYE PROTECTION IS REQUIRED DURING SERVICING.
Lamp Troubleshooting Tips Lamp lights and shuts down: Thermo protection (poor ventilation) Lamp run voltage exceeding approximately 125V
Lamp intermittent or wont light consistantly after 3 strikes: Remove Lamp assembly and check for loose connectors on lamp, tighten as needed. If the lamp successfully lights, check lamp run voltage. If over 120VAC, suspect lamp. During strikes, is the spark gap on the ballast supply arcing and making noise? Yes, suspect lamp. No, see Ballast Supply Troubleshooting. Lamp door open or defective lamp door switch
Lamp Ballast Supply Troubleshooting Tips 1. Check to make sure all supply voltages are present at the lamp ballast supply. 2. Remove Lamp assembly from instrument 3. Start set and monitor spark gap on ballast supply 4. Is the ballast supply spark gap arcing and making noise? Yes, suspect Lamp. No, suspect ballast supply.
NOTE: Measuring the lamp voltage during a strike will damage most meters. It is recommended that the lamp voltage only be measured when the lamp is lit.
Hg
This symbol indicates that the lamp in the HDTV contains mercury. Disposal of these materials may be regulated due to enviromental considerations. For disposal or recycling information, pleas contact your local authorities or the Electronic Industries Alliance: www.eiae.org
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Printed In U.S.A.
TFC-04004C
The information contained herein is provided solely to assist qualified Technician in the diagnosis of the problem described. It is not intended as a modification or alteration of the product.
REVISION DATE: 04/15/2005 Model(s): ATC311 DLP HDLP (50, 60, 61) W151 or HD (50, 61) LPW42 TOPIC: DLP Troubleshooting SYMPTOM: Cycles, Shutdown, No Start
1A
1B
Check lamp interlock switch (J13101) and the 12VS supply on J13101.
NOTE 1 Refer to the service information for the correct voltage & pin-out locations.
NO
YES
2A
Does the power LED light and then turn off ?
2B
NO
2C
Check the standby power supplies to the DM-2CR. +- 5,6,12,33 vdc on connectors J24604, J24605. Refer to Note 1
NO
YES
YES
2D
Continue to page 2.
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3A
Note 2 The DM-2 reboot sequence is Press & Hold "Pwr" and "CH Down" at the same time on the FPA for three seconds.
4A
4B Check the FPA, IR Preamp, DM-2CR and inspect all cables for proper seating. Replace any that appear to have been stressed.
Does the power LED light up or flash and the relay click ?
NO
YES 5A Disconnect J26403 (Audio +21VDC) on 5A AC power the supply board. If the set runs suspect a problem on the audio board
6A 6A Are the voltages on the P1connector "Light Engine"correct? Refer to Chart 1 on page 4
6B Check the power supply voltages supplied to the Formatter PCB. Connector BP503 Refer to Note 1
NO
YES
7B Hookup Chipper Check and review the error codes. Attempt a Hardreboot. Refer to Note 2
YES
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9A
Confirm that on the X1 connector, (located on the lamp ballast power supply), that the DC voltage is ~ 300 VDC. Also referencing Chart 2 measure the DC voltage on connector J4 (4) on the "Light Engine"
YES 11A 11B Is the voltage correct on J4(1) connector? Refer to Chart 2 on page 4
NO
YES
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THOMSON INC.
CHART 1 BW902 Description Pin # Ground 1 5 VR 2 Power Good 3 Ground 4 2.5VR 5 2.5VR 6 Ground 7 Ground 8 3.3VR 9 3.3VR 10 Ground 11 12VR 12 Voltage 0 5 Vdc 3.3 Vdc 0 2.5Vdc 2.5Vdc 0 0 3.3Vdc 3.3Vdc 0 12Vdc P1 Pin # 12 11 10 9 8 7 6 5 4 3 2 1
CHART 2 J4 Connector Pin 1 2 3 4 5 Description Ballast Lamp Lit Ground 5VR Ballast Enable Line 5VR DC voltages in the off mode L L 0 0 0 DC voltages at turn-on H (5v) 0 5 2.5 5 DC voltages at run L 0 5 3.25 5
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