500 Western Ave, Durham, NC 34534 | (430) 989-4567 | jason.kuhn@yahoo.

com

Jason Kuhn
CAREER Customer service representative, sales executive and call center specialist with 15 years
OBJECTIVE of experience seeking full time customer service position.
QUALIFICATION • As Inside Sales Agent for 12 years, handled about 75 calls per day; received and
HIGHLIGHTS entered orders, entered return authorizations, provided customers with product
information, and cross sold customers on related products.
• As Business Development Representative, managed up to 500 accounts and met
all sales quotas for assigned territory.
• Extensive data entry experience; responsible for entering product information
for catalog containing 40,000 unique products.
PROFESSIONAL Tetron Inc., Durham, NC
EXPERIENCE Project Assistant, 2007 – 2008
• Responsible for entering data for catalog; catalog covered 12,000+ product items
in both in English and French Canadian language formats.
• Entered product attributes, ensured each product description was accurate, added
photos/graphics for each product, and proofread product descriptions.
• Contacted product manufacturers and vendors to obtain information on products
for the catalog, ensuring up to date and accurate product information.
Business Development Representative, 2003 – 2007
• Maintained and managed 500+ accounts; responsible for suggesting products to
clients and completing new product orders.
• Developed close relationships with assigned accounts and provided customer
service related to billing inquiries, product questions, delivery status, and other
related customer questions.
• Administered a Customer Rewards Program, following up with existing clients on
possible discount opportunities for continued loyalty and patronage.
• Promoted to Business Development Representative in 2003 for consistently met
sales goals for assigned territory.
Inside Sales Agent, 1988 – 2003
• Answered an average of 75 inside sales and service calls per day, setting the call
center benchmark for professionalism and consistency.
• Asked to train new call center representatives how to properly answer calls, set up
new customer accounts, enter orders, and return authorizations.
• Received and entered customer orders utilizing the A/S 400 computer program
and PeopleSoft program.
• Responsible for entering return authorizations and credit memos.
• Communicated with vendors and manufacturers regarding product releases and
new products; became extremely knowledgeable on all products sold in the C&H
catalog.
• Achieved sales goals by suggestive cross selling and adding key products to the
order that would enhance the performance of the main items purchased.

EDUCATION Durham Community College, Durham, NC

Completed General Education Courses

ADDITIONAL • PeopleSoft Software, A/S 400 Software

SKILLS • Microsoft Word, Excel and Outlook