Group member:

STEPARIES MARTIN
ZITA DEWI
FARIDAH ABIK
ZAITON MAMAT
 Quality Circle
Voluntary group of employee and
supervisor
8-10 members
QC works on the basic of a
continuous & on going process in an
organization.
In 1960s first quality circle develop.
Developed in Japan, it spread to
more than 50 countries.
‘’ Wherever they are, human beings
are human being’’. Ishikawa wrote this
book in a 1980 preface to the English
translation of the Koryo.
Middle and upper management the
parent-teacher
 concept
based upon recognition of the value
of the worker as a human being, as
someone who willingly activities on
his job, his wisdom, intelligence,
experience, attitude & feelings.
3 major quality concept
Quality circle is a form of participant
management.
Quality circle is a human resource
development technique.
Quality circle is a problem solving
technique.
 Objective
Change in Attitude
Self Development
Development of Team Spirit
Improved Organizational Culture
Benefits of Forming Quality
Circles
Increased in quality consciousness of
employees development
The benefit of QCs
Promote individual self-development
Promote team work and fellowship
Improve overall company
performance and corporate image
 Organization Structure
Appropriate organization structure
for its effective & efficient
performance.
Varies from industry to industry,
organization to organization.
Element of quality circle
A steering committee
Coordinator
Facilitator
Circle leader
Circle members
Quiz time
Launching Quality Circle
Launching of quality circle step
• Expose middle level executives to the
concept.
• Explain the concept to the employees
& invite them to volunteer as
members of Quality Circle.
• Nominate senior officers as
facilitators.
• Form a steering committee.
Arrange training of coordinators,
facilitators in basics of quality circle
approach, implementation techniques
& operation. Later facilitator may
provide training to circle leaders &
circle members.
A meeting should be fixed preferably
one hour a week for the quality circle
to meet.
Formally inaugurate the quality
circle.
Arrange the necessary facilities for
 Training
Appropriate training- need to be
imported
Such training comprises of:
Brief orientation program for top
management.
Program for middle level executives
Training of facilitators
Training for circle leaders and
members
Process of operation
Problem identification
Identify a number of problems

Problems Analysis
Clarified and analyzed

Generate alternative solutions

Identify and evaluate causes and
generate number of possible
alternative solutions.
Select most appropriate solution
Identify
& clarify causes
Generate possible alternative solution

Prepare plan for action

Convert solution to reality

Present solution to management

Fore approval

Implementation of solution
Evaluated recommended solution
Success is a journey
 How to use the concept
 3 main part
Identifying
 Free to brainstorm – no bad ideas
 List & analyzed each problem
Analyzing
 Focus on one problem
 Create an appropriate solution
 Involves opinion from member and
researcher
Analysis :
 Prepare to solve the problem
 Explain in;
 How it works
 What solution result should be
 Result- shown to the managers and
 Basic quality problem
solving
Basic seven QC tools
Analyze data & present
result
Check sheets, pareto chart,
ishikawa diagram, flow
diagram, histogram, scatter
plot, control chart
 Pareto chart
Determine priority for quality
improvement activities
Provide tool for visualizing the
pareto principle
Determine which problem
should be solve first
Provide a before-and-after
comparison
Pareto Chart
Pareto Chart
Pareto Chart
 Ishikawa Diagram
Referred to as cause-and effective diagram,
tree diagram, or fishbone diagram

Display the factor that effect a particular

quality characteristic, outcome or problem.

Typically result of a brainstorming

The main goal represented by the trunk of the

diagram, and primary factor represented as
branches.
Ishikawa diagram
 Applicability in Government
Organizations;
The concept of QC was launched in
the Public Works Department of Govt.
of Maharashtra on 18.11.1997,
Some problem solved are;
Eliminating delay in issuing
observation memos after insepection
of site.
preventing accidents on highways,
reducing electricity bill in office,
avoiding duplication of work,
removal of encroachment from
Govt.land,
speeding up pot-hole filling on roads
during monsoon,
 Upkeeping of service records of
employees,
maintaining Govt. offices clean,
stream-lining reservation system of
Govt. rest house,
improvement in maintenance of Govt.
rest house.
Some of Problems and the solution
by QC in P.W.D of Maharastra;
i) Delay in issue of observation Memos;

- Divided into 6 regions which headed

by Chief Engineer and assisted by a
Superintending Engineer, Vigilance &
QC,
- used various tools and methodology,
identified root causes problem then
solved with requisite foolproofing.
- Benefit employees by providing.
- a systematic education.
- freedom to modify their work habits.
- opportunity to use their brain for
development of Department.
- opportunity to work as team. Also,
motivate to improve work culture, self
improvement recognition and creativity
in work.
i. Preventing Accidents on Highway
-Circles members collect data from
police station to select causes of
accident by using the Pareto Chart.

-And segregated the causes under

Man, Machine, Material & Method.

-They found out the solutions and

the problems such as closing of
central verge at all locations except
junction, frequent lane marking,
installation of Caution boards,
providing lay-byes for buses and
etc.