Winter Park Hotel Case

No. of guest Arrivals=

90

=
No. of Clerks =

18
5

Service rate (Min/Guests) =

(per Hour)=

20

Ws =

30

Plan 1
Corporate
=

27

Non Corporate

(per Hour)=

30

Service Time(Min/Guests)=
Ws=

2
20
Avg time for all arrivals=

=
No of Clerks=
Remaining Guests=
(per Hour)=
Avg time for registering=

15.75
4
63
17.65
3.4

Ws =

31.63

28.14

Plan 2
Single waiting line system yields M/M/5 Model
=

90

(per Hour)=

20
Ws=

7.61

0.9 Lq=

6.92

P0=

0.05 Wq=

0.077

Plan 3
ATM

Remaining (M/M/5)

M/M/5

=
(per Hour)=
=
Po=
Lq=
Wq=
Ws=
Average Ws=

72
20
0.72
0.022
1.064
0.014
3.84
9.07

=
(per Hour)=
=
Po=
Lq=
Wq=
Ws=
Average Ws=

72
20
0.9
0.0113
7.117
0.099
8.94
13.15

(per Hour)=

20

18

Ws=

30

M/M/4