Passenger Reservation Information System

INDIAN RAILWAYS

INDIAN RAILWAYS

What comes to your mind??

Background
Second largest network in the world under single Management Largest Employer in India 12 million Passenger everyday more than any rail system on earth 500 million metric tons of freight annually Largest civilian government department in India

15 Zones, 6853 stations.

Problem
Increasing number of pasengers / customers Rising input cost upto 200% Unavailibility of easy, correct & timely access to information Ineffecient management of resources Revenue leakage Poor Customer Service/Satisfaction

Objective
Reduce cost Reduce burden on staff Improve efficiency Provide better Customer Service

INDIAN RAILWAYS

What are the solutions to address the problems faced by Indian railways??

Solution
Adoption of Customer-centric IT applications
PRS UTS NTES FOIS

Integration of all reservation counters

CONCERT ( Country wide Network of Reservation and Ticketing counters)

Solution
Passenger Reservation System (PRS) Web enabled Journey Planning/Fare/Availibility Reservation between any pair of station Automatic upgradation Uses centralized database 97% reservation made through PRS presently
www.indianrail.gov.in

Solution
IRCTC www.irctc.co.in
To remove burden on employees at booking counters. Online ticket reservation system Payments can be made both on Debit/Credit Card Uses the Centralised database of Railways

Solution
National Train Enquiry System (NTES) www.trainenquiry.com
Running position and arrival of train Information passed on to customers via IVRS and Web

Solution
Freight Operating Information System (FOIS)
Instant information of current status of goods in transit Helps in managing inventory Helps in assest utilization

Solution
Unreserved Ticketing System (UTS)
Introduced to address the issue of unreserved tickets System uses centralized database to manage ticketing so that unreserved ticket can be bought from any terminal. Brought simplicity and flexibility into the process of procuring tickets even for unreserved class

Roadmap for IT in Railways

Five year period
Period 1: 2005-10 Period 2: 2010-15 Period 3: 2015-20 Period 4:

Stage
Automation Synergy Global Acceptance Integration

2020-25

Levels of Railways
Level No: 1 Level Operational Type of System Transaction processing system Examples PRS and FOIS

Knowledge Level
Managerial

Office Automation System Knowledge Work System

Management Information System Decision Support System Executive Support System

MS Office Suite Computer Aided Design(CAD) MIS reports in PRS and FOIS
Long Range Decision Support Systems(LRDSS)

Strategic

INDIAN RAILWAY ENTERPRISE COMPUTING

SYSTEMS
INTEGRATION ENTERPRISE MANAGEMENT CRM OPERATIONS MAINTENANCE BUSINESS SUPPORT SYSTEMS DATA PROCESSING SYSTEMS DATA CAPTURE
TERMINALS,FIXED, HAND-HELD

APPLICATIONS
ENTERPRISE RESOURCE PLANNING
Business Strategic Enterprise Intelligence and Management Data Warehousing Market Research FOIS Engineering Planning Human Resources Management PRS Crew Scheduling Rolling Stock Maintenance Procurement and Contract Management Managerial Accounting Call Centre Station Management Inventory Management Cash Flow Management INDIAN RAILWAY PORTAL

Financial Accounting

Regulatory Reporting

Customer Data Customer Service Base PARCEL Train Planning MANAGEMENT Infrastructure Maintenance Real Estate Management Asset Life Cycle Management Litigation Management

CONTROL OFFICE APPLICATIONS

PDAS

MOBILE PHONES

DATA LOGGERS SCADA SYSTEMS

CONCERT NETWORK TOPOLOGY

Delhi PRS
2 MBPS (x2) Leased Line 2 MBPS (x2) Leased Line6

kolkata PRS

Mumbai PRS

2 MBPS (x2) Leased Line

Secunderabad PRS
2 MBPS Leased Line 2 MBPS Leased Line 2 MBPS (X 2) Leased Line

Delhi Calcutta Mumbai SecBad

Chennai PRS
Chennai

16

INDIAN RAILWAYS

What are the benefits to customers from the solutions discussed??

Outcomes
Benefits to customers
Transperancy
Universal Booking Counters Upgradation/ instant update of Status Reduced wait time Customer satisfaction

INDIAN RAILWAYS

What are the benefits to Railways from the solutions discussed??

Outcomes
Benefits to Railways
Increase in the sale of tickets Increased revenue Increased efficiency Optimal utilisation of berths Analysis of traffic pattern for better overall planning Reduction in Revenue losses Saving on Manpower

Eliminate possibilities of fraud

Summary - Benefits of using IT

Issue of reservation ticket from any station to any station. Passenger journey to multiple laps of reservation can be handled from a single window Reservation services can offered round the clock 24x7. Change of train profile can be possible effectively and immediately. Dynamic definition of the advance reservation period is possible. Provides online aggregation of EIS figure such as revenue ,berth utilisation etc. and presentation of the summarised data in the from the operational systems store. Provides automatic database recovery against all kinds of hardware and software failures. Complete audit for transactions and data access.

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