Questionnaire:

1) What was the degree of importance of each factor in your ERP implementation? a) Top Management Support b) Effective Project management c) Business Process Reengineering d) User training and education e) Change management 2) What was the degree of importance of each HR requirements factor in your ERP implementation? a) Availability of sufficient HR for the project b) Availability of expertise c) Skilful and competent project team members d) e) Composition of project teams f) Relationship of trust among project team members 3) Please identify the key people in your ERP project implementation team. a) Management b) ERP consultants c) IT consultants d) End-users

4) Please indicate which of the following skills were important for these people to use in your ERP implementation? a) Leadership b) Planning & Controlling c) Communication d) Technical e) ERP experience 5) Training is a very important factor in your ERP implementation a) Totally Agree b) Agree c) Neutral d) Disagree e) Totally Disagree 6) Change management strategy factors are very important in your ERP implementation a) Totally Agree b) Agree c) Neutral d) Disagree e) Totally Disagree 7) Communication factor is an important factor in your ERP implementation a) Totally Agree b) Agree c) Neutral d) Disagree e) Totally Disagree

8) Reward system is an important factor in your ERP implementation a) Totally Agree b) Agree c) Neutral d) Disagree e) Totally Disagree 9) The ERP implementation project has been completed within budget a) Totally Agree b) Agree c) Neutral d) Disagree e) Totally Disagree 10) At the present moment, the ERP system is successfully used a) Totally Agree b) Agree a) Neutral b) Disagree c) Totally Disagree