RESEARCH REPORT ON

EMPLOYEE SATISFACTION OF TATA COMMUNICATION

Under guidance of: Dr. Jyotsana Pal Faculty Guide SUBMITTED BY Aastha Chandra MBA IV Sem. Roll No.: 1142170021

SURYA SCHOOL OF PLANNING AND ENGINEERING MANAGEMENT, LUCKNOW

ACKNOWLEDGEMENT

I am also thankful to Dr. Jyotsana Pal (Faculty guide) of EMPLOYEE SATISFACTION OF TATA COMMUNICATION for their constant support and foresight. I would like to thank them for always helping me throughout this research. This report is the culmination of the synchronized effort of all the above mentioned that had faith and confidence in me. For their belief, I shall forever be grateful.

TABLE OF CONTENTS
SR. NOS. 1. 2. 3. 4. 5. TABLE OF APPENDICES EXECUTIVE SUMMARY OBJECTIVE OF THE STUDY APPROACH TO THE STUDY CHAPTER 1 (COMPANY PROFILE) VISION, VALUES BOARD OF DIRECTORS TC. PORTFOLIO TC OFFERINGS RECENT ACHIEVEMENTS CULTURE AT TC. FORMERLY KNOWN AS VSNL. WHY TC. WHAT TC. OFFERS GOOD HR PRACTICES HR. PRACTICES EMPLOYEE SATISFACTION TWO DIMENSIONS OF EMPLOYEE SATISFACTION KEY POINTS AND FACTS METHODS FOR MEASURING EMPLOYEE SATISFACTION EMPLOYEE SATISFACTION DRIVING EMPLOYEE LOYALTY FACTORS INFLUENCING JOB SATISFACTION PARTICULARS

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CHAPTER 2 (RESEARCH METHODOLOGY) EMPLOYEE SATISFACTION SURVEY RESULTS DIMENSIONS SAMPLE QUESTIONNAIRE JOB RELATED SATISFACTION SKILL RELATED SATISFACTION WORK CULTURE RELATED SATISFACTION OTHER FACTORS RELATED SATISFACTION

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CHAPTER 3 (ANALYSIS AND INTERPRETATION OF DATA) ANALYSIS METHOD

8. 9.

QUESTIONS AND THEIR ANALYSIS AND INTERPRETATION CHAPTER 4 (CONCLUSION, FINDINGS AND RECOMMENDATIONS)

10. 11.

LEARNINGS FROM THE PROJECT BIBLIOGRAPHY