Documente Academic
Documente Profesional
Documente Cultură
“I’m puzzled.”
Seeking clarification A method of making the “I’m not sure I
client’s broad overall understand that.”
meaning of the message “Would you please say
more that again?”
understandable. It is “Would you tell me
used when the more?”
communication is
rambling or garbled. To
the clarify the message,
the nurse can restate the
basic message or
confess confusion and
ask the client to repeat
or restate the message.
“I meant this rather than
Nurse can also clarify that.”
their own message with “I guess I didn’t make
statement. that clear – I’ll go over
it again.”