Chapter 13 1.

The chef is the great motivator, the 3 motivation factors being: what energizes behavior, what channels such behavior, and the conditions under which behavior is maintained. 2. States that humans possess 5 basic needs that are arranged according to performance, and that the motivational and self-realization in the kitchen can only occur once these basic needs have been met. 1. 2. 3. 4. 5. Physiological needs- normal functions Security needs free from bodily and economical disasters. Social needs desire for love, companionship, and friendships. Esteem needs desire for respect from others. Self-actualization needs desires to maximize potential

3. Motivation of the process of motivating and the condition of being motivated. By understanding behavior, the chef can better influence said behavior to make it more consistent with the goals and objectives they find essential. 4. Theory X Is a motivational theory that goes off of the assumptions of what managers usually feel towards employees. That they have an inherent dislike of working, and responsibilities, and will try to avoid both. Theory Y is a motivational theory that goes off of the assumptions of what managers should feel towards employees. That people will have self-control and self-direction, and they will seek out responsibility with acceptance. Theory Z is like theory Y but based on an organizational standpoint. It believes in encouragement and development of the individual. 5. A chef who has leadership skills and can also show, create, give and be. As well as, empowering and trusting team members to make the right decisions.