SIX SIGMA AT GE

COURSE- OPERATION MANAGEMENT

AASHUTOSH 12DM-003 MOLUGU PRAVEEN KUMAR 12DM-091 ROHAN KAUSHIK 12DM-123 V PHANI KARTHEEK 12DM-154 VASUDEV NEEHAR CHINNAM 12DM-162

INDEX
GE AS A COMPANY WHAT IS SIX SIGMA?

GES SIX SIGMA APPROACH AND EXPERIENCE

BENEFITS FROM SIX SIGMA

GE as a COMPANY
PRESENT IN 24 BUSINESSES.

OPERATED IN MORE THAN 100 COUNTRIES.

HAD OVER 250 MANUFACTURING PLANTS IN 26 COUNTRIES. EMPLOYEE STRENGHT :- 275000 ONLY COMPANY LISTED IN JONES INDUSTRIAL INDEX WELL KNOWN FOR STRONG FOCUS ON R&D SINCE ITS VERY INCEPTION.

GE as a COMPANY

GE as a COMPANY
1990- QUALITY BECAME A MAJOR ISSUE OF CONCERN COMPANY DECIDED TO IMPLEMENT SIX SIGMA THEY SAW MOTOROLA IMPLEMENT THE SAME

WHAT IS SIX SIGMA?

WELL MANAGED, DATA DRIVEN METHEDOLOGY.

COMBINATION OF WELL ESTABLISHED QUALITY CONTROL TECHNIQUES, SIMPLE

AND ADVANCED DATA ANALYSIS METHOD AND FOCUS ON SYSTEMATIC TRAINNING OF ALL PERSONNEL AT EVERY LEVEL OF ORGANIZATION.

ELIMINATES :1) DEFECTS 2) WASTE OR QUALITY CONROL PROBLEMS

3) INCREASE PRODUCTIVITY
4)REDUCE LABOUR AND MATERIAL COSTS 5) INCREASE CUSTOMER SATISFACTION

WHAT IS SIX SIGMA?

REDUCES DEFECTS TO 3.4 PER MILLION OPPORTUNITIES- VIRTUALLY NO DEFECTS.

SIX SIGMA
ORGINALLY DEVELOPED FOR PHYSICAL PROCESS HOWEVER IT INCORPORATED IDENTIFYING WASTE IN FORMS OF DELAYS IN OTHER FORMS AS WELL. ENCOMPASSED SOME BUSINESS AREAS SUCH AS BID AND PROPOSAL ; PROCUREMENT. MADE A COMPANY TO BE PROACTIVE TO DEFECTS RATHER THEN

REATIVE.

SIX SIGMA BREAK THROUGH STRATEGY

Responsibility for Six Sigma implementation across the organization in an integrated manner. Act as in-house coaches on Six Sigma. They devote 100% of their time to Six Sigma. They spend their time on ensuring consistent application of Six Sigma across various functions and departments. Apply Six Sigma methodology to specific projects. They devote 100% of their time to Six Sigma. They primarily focus on Six Sigma project execution. Employees who take up Six Sigma implementation along with their other job responsibilities, operating under the guidance of Black Belts Employees that have basic training in Six Sigma tools and generally participate in projects

RDMAICSI STRATEGY
RECOGNIZE DEFINE MEASURE ANALYSE IMPROVE CONTROL STANDARDIZE INTEGRATE

GES SIX SIGMA APPROACH AND EXPERIENCE

BEFORE IMPLEMENTATION- 3-4 SIGMA. WORKOUT PROGRAM:1) BUILD TRUST:- FREE TO CRITISIZE GE OPERATIONS. 2) EMPOWER EMPLOYEES:- ENCOURAGE EMPLOYEES TO TAKE MORE RESPONSIBILITY OF JOBS. 3) SMART WORK:- ELIMINATE UNNECESSARY WORK. 4)BOUNDRYLESS ORGANIZATION:- IDENTIFY PROBLEMS AND PROVIDE SOLUTION.

WORK OUT PROGRAM

GES SIX SIGMA APPROACH AND EXPERIENCE

1991- ALLOCATED RESOURCES ,COORDINATED TRAINING PROGRAMS AND CHANGED WORK CULTURE ALONG WITH

FOCUS ON TRAINING

COMPLETE NEW MANAGEMENT STYLE.

IN-HOUSE SIX SIGMA TRAINING AT THE PIT WITH 150 STUDENTS.

1996- INVESTED $200 MILLION TO TRAIN 200 MASTER

BLACKBELTS, 800 BLACKBELTS.

1997- EVERY MANGER START BLACKBELT AND GREEN BELT TRAINING OF EMPLOYEES.LINKED TRAINING TO PROMOTIONS.

1997- INVESTED $ 250 MILLION TO TRAIN 4000 BLACKBELTS AND 60000+ GREEN BELTS.

GES SIX SIGMA APPROACH AND EXPERIENCE

DEVELOPED A TOOL CUSTOMER DASHBOARD. TOOL HELPED TO QUANTIFY THE EXPECTATIONS FULFILLED. MANAGERS WERE TRAINED AT DFSS- DESIGN IT RIGHT THE FIRST TIME. DFSS- STATISTICAL PROCESS

FOCUS ON CUSTOMER

BENEFITS FROM SIX SIGMA

BENEFITS FROM SIX SIGMA

BENEFITS IN SERVICES
62% REDUCTION IN TURNAROUND TIME IN ITS RAILCAR-LEASING BUSINESS. REPAIR SHOPS:-2-3 TIMES FASTER THAN COMPETITORS.

US OPERTATIONS :-RIGHT INFORMATION ON CUSTOMER CALL.

CONFORMANCE TO CUSTOMER EXPECTATION

THANK YOU