Hows Housing?

What did residents say about OHRL? Semester 2011-2012 Semester 2012-2013

October 2011 and October 2012 Hows Housing Feedback

October 2011 and 2012 Results

October 2011 Responses Building
Marias Tower Fulton Hall St. George/Clark 55 John Street New School

October 2012 Responses Building

Marias Tower Fulton Hall St. George/Clark 55 John Street New School

Total of Respondents
99 34 93 113 N/A

Total of Respondents
261 54 111 110 20

Overall Total: 339

Overall Total: 556

Residents interaction/relationship with their RA in Fall semester

October 2011

47%
23%
6% 1%

October 2012

63% 28% 6%
2%

RA Strengths (multiple responses)

October 2011

90% 75%

78%

79%

October 2012

79%

91%

79%

78%

RA Weaknesses October 2011

Multiple Responses

57%

19% 5% 12% 5%

RA Weaknesses October 2012

Multiple Responses

78%

4%

6%

3%

11%

Residence Director Awareness

October 2011
I don't know who my RD is (104) 31% I know who my RD is (235) 69%

October 2012
I don't know who my RD is (108) 19%

I know who my RD is (453) 81%

Knowledge on how to get in touch with Residence Director

October 2011
24 %

76 %

October 2012
15 %

85 %

Preferred method of getting in contact with Residence Director

Multiple Responses October 2011

74% 15% 34%

50%

October 2012

83% 19% 37% 38%

Timeliness of work order completion

October 2011 October 2012

54% 25% 37% 24% 21%

11%

17%

11%

Overall satisfaction with Housing

October 2011
5%

36%

59%

(200)

October 2012
13%

87%

RA handling of policies
October 2011

34%

38% 6% 3%

October 2012

40%

50% 8% 1%

RA approachability
October 2011

October 2012

RA availability
October 2011

October 2012

RA responses to requests
October 2011

October 2012

Residents find out about programming by:

Multiple Responses October 2011

34%

64%

81% 43%

59%

4%

October 2012

70% 37%

80% 48%

64% 4%

The programs in the building are:

Multiple Responses October 2011

64% 17% 14% 14% 12%

October 2012

64% 24% 13% 9% 12%

Programming can improve by:

Multiple Responses October 2011

63% 22% 26% 27% 8%

October 2012

59% 30% 29% 5%

20%

Reasons for residents to attend programming:

Multiple Responses

October 2011

73% 44%

83%

October 2012
77% 54% 83%

Maintenance satisfaction for the fall semester

October 2011

October 2012

October 2011 Need Improvement

Improvements residents would like to see in each building (Note: These are the common trends that students asked to be improved upon) Marias Tower Fulton Hall 55 John St. St. George/Clark
Dirty lounges and bathroom Improve on RD responses to resident concerns Internet issues Dirty couches, floors, kitchens Hot water issues Slow responses to work orders Internet issues Expensive laundry Slow elevators Interesting events Too many fines Better gym equipment and disinfectant wipes Better labeling of recycling signs

Need to enforce quiet hours more

Slow elevators Internet issues Slow responses to guest exceptions Cleaner bathrooms Cable Mice and roaches Roommate conflicts

Elevator issues
Too many events Work orders took a while to complete Internet issues Heating issues

Video games in the lounge

More events Mail in same building

Work orders take a long time to complete

Dirty lounges and gym

Ability to attend other Constantly have to floor events put in work orders Speakers for the 2nd floor T.V. More major events like Casino Royale In building printer Quiet area to study Better trash rooms and recycling systems In building computer lab Food vending machines

Improvements residents would like to see in each building (Note: These are the common trends that students asked to be improved upon)
Marias Tower
Mice and roaches

Fulton Hall

55 John St.

St. George/Clark

New School
Mice More lounge space Free laundry

October 2012 Need Improvement

Gym with updated Internet issues More shuttle hours and new equipment. including on Vacuum on each Quicker response to weekends floor Fix Internet work orders issues Free laundry by Ability to sign Better gym increasing housing guests out between More free food equipment fees. Laundry 2a.m. and 8a.m. events machines often without penalty Fix A/C heating broken. Closets system More laundry Quicker response machines Microwaves in Designated quiet to work orders kitchens study lounge Cleaner bathrooms Guest privileges More vending More lounge space concern. The DVD in the lounge Fix Internet issues machine options confusion between EHS and Pace Working elevators Having events not policies during class time Ability to sign out Restore 24 hour guests between Ability to sign out guest sign in. 2a.m. and 8a.m. guests between 2a.m. and 8a.m. In building printers Better notifications of campus wide Ability to have the Cleaner kitchen activities roommate walk the other roommates Fix A/C heating More community guest into the system service events building More LGBTQA events, meetings, Safe Zone E-mail of calendar events for residents More free food Have events on variety of days so more residents can attend

Repairing of elevators
Quicker response to work orders Ads on more local attractions and where they can get student discounts Better connection between New School and Pace policies Better cable programming

October 2011 - Satisfaction

Residents Satisfaction in Each Building (Note: These are the most common satisfaction trends) Marias Tower
Staff is cooperative and easy to talk to Problems were resolved quickly RAs and RDs are fun, approachable, and interactive. Ability to connect with peers. Housing offers enough services and support

Fulton Hall
Comfortable building Air hockey table Great RAs In constant communication with the RA

55 John St.
Room transfers were handled in a timely fashion Friendly and approachable staff Always kept up to date with everything Easy to get a hold of housing staff Staff is always helpful Requests and concerns were dealt with quickly

St. George/Clark
Inquiries were dealt with quickly Clean and beautiful rooms Engaging events RAs made sure that residents were taken care of Location and gym RA helped residents feel connected to the floor Approachable and friendly staff

Marias Tower Felt OHRL offers many opportunities Enjoy roommates and floor mates RAs made their experience a positive one

Residents Satisfaction in Each Building (Note: These are the most common satisfaction trends) Fulton Hall 55 John St. St. George/Clark Housing staff is very friendly Great events put on by RAs Issues and concerns were dealt with quickly John Street offers a good balance of feeling as if residents were living in a residence hall and in an apartment Free laundry St. George/Clark offered a good sense of community Cleanliness RAs help residents feel welcomed Enjoyed the ambiance of the lobby Great place to meet friends outside of Pace Issues and concerns were dealt with quickly Fun events Staff is friendly RAs made residents feel at home Feels comfortable and secure

New School OHRL is very helpful and friendly Responds to concerns in a timely manner Great OHRL staff Great place to meet students outside of Pace Overall great living standards.

October 2012 Satisfaction

Staff made residents Approachability and Enjoy the many events life easier friendliness of staff that RAs put on Staff is always willing to Feels comfortable and Feels safe help safe Great floor events Made a lot of new friends and have a lot of fun interacting with new people Gratifying semester because residents felt at home Staff does a great job Floor mates are friendly and respectful Very kind to students and are supportive RAs are a great resource Organized

Friendly, approachable, and helpful

Made everything very easy Overall very clean building Needs were met immediately

Marias Tower is clean for the most part

Feels involved and are learning Staff communicates well

February 2012 and December 2012

February 2012 and December 2012 Results

February 2012 Responses Building
Marias Tower Fulton Hall St. George/Clark 55 John Street New School

December 2012 Responses Building

Marias Tower Fulton Hall St. George/Clark 55 John Street New School

Total of Respondents
64 31 57 50 N/A

Total of Respondents
251 53 105 88 19

Overall Total: 202

Overall Total: 516

**Notes: Due to unreturned and unanswered sections of the questionnaire, population will vary.

Relationship with RA since October

February 2012

86%

6%

8%

December 2012

n=498

88%

6%

6%

Satisfaction with the level of communication with RA

February 2012
4%

96%

December 2012
7%

n=498
93%

Ways RA can improve (Multiple Responses)

February 2012
12% 21%

61%

11%

December 2012
60%

n=498
12% 16% 21%

Timeliness of concerns handled by Residence Director

February 2012

74% 12% 13%

December 2012

n=498

82% 9%

9%

Residence Director Awareness

February 2012
I don't know who my RD is (46) 23%

I know who my RD is (156) 77%

December 2012
I don't know who my RD is (66) 13%

n=516

I know who my RD is (450) 91%

Residents who have had to contact their Residence Director

February 2012
37%

63%

December 2012

n=498 66%

34%

34%

Method of getting in touch with the Residence Director

Multiple Responses

February 2012

December 2012 n=498

Effectiveness of concerns handled by the housing office

February 2012

December 2012 n=498

Internet service experience since October

February 2012
Marias Tower Fulton Hall

40% 60%

32%

68%

John Street
28% 23%

St. George

77% 72%

Internet service experience since October

December 2012
Marias Tower
25% 40% 60% 75%

Fulton Hall

John Street
28%

St. George

37%

63%

72%

New School
33%

67%

Experiences with wireless Internet Issues

February 2012
Marias Tower Fulton Hall

36% 20% 19%

35%

29% 16%

John Street

St. George

70%

40%

31% 8%
14%

12%

Experiences with wireless Internet Issues

December 2012
Marias Tower Fulton Hall

28%

27%

21%

19%

26%

36%

6%

John Street

St. George

59% 14% 12%

26% 15%

23%

New School

50%

11%

17%

Notice in improvement with cleanliness in common areas

February 2012

40% 60%

December 2012

29%

n=493

71%

Experiences with elevator issues

February 2012
30% 25%

45%

December 2012

38%

n=493
62%

Experiences with laundry issues

February 2012

49% 51%

December 2012

32%

n=493
68%

Maintenance improved on:

Multiple Responses February 2012

42%

39% 32% 15%

December 2012 n=486

55%
30% 32% 13%

Number of work orders placed

February 2012

22%

25%

44% 7% 1%

December 2012

n=486

42% 21% 32% 4% 1%

Amount of time maintenance took to complete work orders

February 2012

December 2012 n=486

Were work orders resolved on their first visit?

February 2012

41% 10%

32% 17%

December 2012 n=486

30% 9%

37% 23%

Furniture condition
February 2012
21%

79%

December 2012
11%

n=493
89%

Adequate recycling receptacles in the building

February 2012

December 2012 n=486

Helpfulness of Housing website

February 2012

December 2012 n=482

Satisfaction with current cable provider

February 2012
Marias Tower Fulton Hall

34%

42% 58%

66%

John Street
10%

St. George
4%

90%

96%

Satisfaction with current cable provider

December 2012
Marias Tower
27%

Fulton Hall

40% 73% 60%

John Street
10% 5%

St. George

99%

95%

New School
33% 67%

Residents most available days for programming events

February 2012
Multiple Responses

54%

42%

28%

37%

27%

38%

45%

December 2012

n=462

56%

56% 36% 35% 29% 29% 37%

44%

Best time of day for RAs to put on programming events

Multiple Responses February 2012

December 2012 n=462

Types of programs that residents would most likely attend

February 2012

55% 9% 13% 22%

December 2012 n=462

50% 24% 16%

11%

Residents knowledge on where the main Housing office is located

February 2012

December 2012 n=460

Knowledge of the main Housing phone number

February 2012

December 2012 n=460

February 2012 Need Improvement

Improvements residents would like to see in each building (Note: These are the common trends that students asked to be improved upon) Marias Tower Fulton Hall 55 John St. St. George/Clark
Cable provider More laundry machines and too many broken down dryers Better enforcement of quiet hours Mice and pest issues Cleaner bathrooms Need new furniture Cable provider Better gym equipment Fix computers on the third floor lounge Hot water issues Would like to have a television in the room Post RA room hours on their doors Major Internet issues Free laundry Cleaner kitchens Dirty hallways and carpet

Improve kitchen and lounge areas. Make Elevators these common spaces more inviting Better recycling The furniture is cumbersome and difficult to move Broken down furniture Better enforcement of quiet hours Fix gym equipment Fix broken elevators Cleaner garbage rooms More building wide events and more advertisements Laundry machine issues

Better enforcement of quiet hours and no smoking in the halls Ability to open windows wider More bonding events Internet issues

December 2012 Need Improvement

Improvements residents would like to see in each building (Note: These are the common trends that students asked to be improved upon)
Marias Tower
More washer and dryers, broken machines Better cable network and channels do not work or has no sound More movie night events, field trips, and yoga events Quiet hours More events Want to meet more people Mice issue Cleaner bathrooms Want to have more sense of community Would like to have more movie nights, a tea party with different Better water pressure teas to try, game night, more free food, Another bike machine in cooking event, career the gym building events. Change guest policies too many fines Hot water issues

Fulton Hall
Broken laundry machines Cleaner furniture (couches) and would like to see new furniture Better cable network and channels do not work or has no sound More game, movie, charity, and food events

55 John St.
Broken down laundry machines Cleaner hallways

St. George/Clark
Residents do not want to have to pay for laundry Cleaner kitchens

New School
More cable channels Older graduate students do not want to be placed with younger undergraduate students Cleaner common areas Mice issues

Fix shower drains, A/C Heater and Ethernet outlets Broken furniture (drawers, bed frame, cabinets) Fix Internet issues

More floor events Broken drawers in room Better enforcement of quiet hours Improve the carpet in the hallway (old and dirty)

Quicker responses to work orders

Want to get to know the More exciting floor better programming events More frequent shuttle bus hours Better sense of community

Would like residents to Elevators need to be stop slamming doors repaired More consistent in policy enforcement Want to see bulletin boards changed

Better enforcement of quiet hours

February 2012 Satisfaction

Residents Satisfaction In Each Building (Note: These are the most common satisfaction trends) Marias Tower Fulton Hall 55 John St. St. George/Clark
Cleaner common areas
Improved Internet Quicker responses to work orders Meeting news friends

Elevators are running better

Cleaner common areas

Quicker responses to work orders

Cleaner Garbage rooms

Cleaner common areas

December 2012 Satisfaction

Residents Satisfaction In Each Building (Note: These are the most common satisfaction trends) St. Marias Tower Fulton Hall 55 John St. New School George/Clark
Quicker responses to work orders
Improved elevators Cleaner lounges Changed bathroom benches Potluck dinners and more bonding games

Quicker responses to work orders

More advertisements for events Cleaner common areas An increase in communication between RA and residents Events that are hosted by RAs

Refurnished lounge on the 18th floor

Free laundry Improved Internet connection Cleaner common areas

Cleaner common areas Have seen more events Improved Internet connection for some Quiet hours enforcement improved for some floors Ability to continue to make new friends

Less elevator issues

April 2012 and April 2013

April 2012 and April 2013 Results

April 2012 Responses Building
Marias Tower Fulton Hall St. George/Clark 55 John Street New School

April 2013 Responses Building

Marias Tower Fulton Hall St. George/Clark 55 John Street New School

Total of Respondents
115 47 77 72 N/A

Total of Respondents
154 32 60 60 10

Overall Total: 311

Overall Total: 316

**Notes: Due to unreturned and unanswered sections of the questionnaire, population will vary.

Feeling proper support from RA

April 2012

76%
2%

22%

April 2013

75%
7%

19%

Feeling proper support from RD

April 2012

45%
7%

48%

April 2013

55%
4%

41%

Residents felt they learned something that they can take with them while living in housing
April 2012

47%

53%

April 2013

47%

53%

Residence Director Awareness

April 2012
I dont know who my RD is (54) 17%

I know who my RD is (257) 83%

April 2013
I dont know who my RD is (22) 7%

I know who my RD is (294) 83%

Overall experience with RA from fall semester until now

April 2012
5%

95%

April 2013
8%

92%

Negative experiences with Housing

April 2012

50%

50%

April 2013
43%
57%

Types of programs residents would like to see more of in the future

April 2012

14%

33%

52% 56% 15%

79%

April 2013

59%

78% 51% 17%

16%

24%

Residents felt part of the community on the floor and building

April 2012

43% 57%

April 2013

36%

64%

Residents felt safe and comfortable living in the residence hall

April 2012
5%

95%

April 2013
4%

96%

Effectiveness of Reslutions as a tool for packages (in John St.) and room transfers
April 2012
14%

86%

April 2013
15%

85%

Overall cleanliness and efficiency of maintenance for residents building and floor
April 2012
9% 30%

62%

April 2013
12% 30%

57%

Overall quickness/effectiveness of work order completion

April 2012

61% 39%

April 2013

66% 34%

RHA Awareness
April 2012
11%

89%

April 2013
19%

81%

Regardless of future plans, residents overall experience in the residence hall will influence their desire to return.
April 2012
28%

72%

April 2013
23%

77%

Overall experience of housing changed since beginning of the year

April 2012

69% 23% 8%

April 2013

70% 24%

7%

April 2012 Need Improvement

Improvements residents would like to see in each building (Note: These are the common trends that students asked to be improved upon) Marias Tower Fulton Hall 55 John St. St. George/Clark
Mice problem Less fire drills Elevators and Internet needs to be improved. Rooms are run-down. Better maintenance response time Reinforce quiet hours Would like to see a printing Would like to have easy station access to all residence halls Rooms should have garbage Less mandatory floor cans and a microwave meetings during busy weeks Residents on floors 4 to 6 should not have to pay the More cable channels same price as those living on the upper floors. Better handling of guest exceptions The room should come with a television. The floors felt cliquey Noisy pipes Change old furniture Update gym Uncomfortable beds More cable channels More group events Better heaters, gym, and lounges Dirty rooms Would like free laundry Roaches Cleaner trash rooms Difficulty with mail services. Want to meet more people on other floors. Vending machine in building. A better sense of community. Ice machine. Broken washing machines and gym equipment AC/Heat issues Laundry machine issues. Want to meet more people on the floor. Quicker completion of work orders. Better wifi. Internet is unreliable. Free laundry and better elevators. Consistency in regulating noise levels.

Cleaner bathrooms

Hot water issues

April 2013 Need Improvement

Improvements residents would like to see in each building (Note: These are the common trends that students asked to be improved upon)
Marias Tower
Cleaner bathrooms Reinforce quiet hours Garbage pales in private bathrooms More building wide events 24 hour community desk hours Some wifi issues Guest policies having to leave ID cards

Fulton Hall
Lower floors should not have to pay the same cost as those on the upper floors Have security sign guests in 24 hours Moldy grout and ceiling in bathroom

55 John St.
Wifi Issues 24 hour community desk hours More community involvement, more events

St. George/Clark
More floor events to bond with floor, create better sense of community Free subway service to Pace

New School
Cleaner hall ways Free laundry Free toilet paper Rodent problems More encouragement for residents to attend programs Lack of community Elevators break down a lot

Wifi Issues Increase ability to meet others in the building Cleaner hallways Quiet hour issues Better enforcement on smoke/marijuana on floors Improve shuttle service constantly crowded Heating and hot water issues Elevator issues

Spotty wifi on 3rd floor

Community desk fines Heating issues in the winter Upperclassmen should not have to live with freshmen More seminars to help students with resumes and furthering their careers Quicker responses to work orders Fix gym equipment More floor based events

Matching students with More floor events roommates Be able to leave doors open Lack of community

Dirty kitchens Facebook group for floors

April 2012 Satisfaction

Residents Satisfaction In Each Building (Note: These are the most common satisfaction trends) Marias Tower Fulton Hall 55 John St. St. George/Clark
Learned how to respect others, time management, importance of building a community Made new friends RA Events Free laundry Learned how to be patient, how to be part of a community, how to cook and clean. Work orders were completed quickly Convenient to school. Fun events Guest exceptions Felt like living in own apartment. Learned how to cook and clean, be persistent to get things done, be open, expressive, friendly, and out going, leadership skills Convenient location Learned how to live with new people, how to interact with people, how to live on your own Housing is very supportive with early check-ins and room transfers Amenities RA made everyone feel welcome. Helpful and supportive RDs

The RA

Meeting new people

Good events Rules are enforced and any issues were always addressed Always made sure problems were solved Great RAs and RDs

April 2013 Satisfaction

Residents Satisfaction In Each Building (Note: These are the most common satisfaction trends) Marias Tower Fulton Hall 55 John St. St. George/Clark
Learned how to bond with others, be more organized and responsible, diversity, how to live with someone. Pace Preview was a great experience Friendly staff Learned to take responsibility for own actions Learned how to live with people Great events A sense of community and bonding between roommates and floormates Learned to be conscious of others and to be respectful, be open to new ideas, roll with the punches, how to be a good roommate Having own bathroom RA and RD always available to help Learned to be considerate of others, importance of respecting others, how to live on your own, sense of community Housing Director and RA very helpful Events Clarity and informative floor meetings Efficient maintenance Support from RA and RD Having a gym next door

New School
Learned a better sense of living with someone else Reminding students about deadlines Friendly and helpful RAs

RA and RD always answered questions

Kitchen timers that prevents late night fire alarms Fun events Date auction, casino royale Amazing experience living in MT

Work orders were completed quickly