CMAP Exam Review

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1.

__________ is the listener's internal emotional and intellectual reaction to the message. "Hearing" refers to __________. "You do drive, don't you?" is an example of a leading question. A factual question asks how the interviewee would react in a given situation. A group that has a specific job or task to perform A group that is set up to promote, defend, and lobby for a cause would be considered to be which type of group? A piece of verifiable information that supports your point A presentation that is scheduled in advance is a/an A quote from someone whom the audience knows and believes to be credible A speech asking your audience to stay in school A speech that asks you to exercise and eat right would be considered a/an a study group A sub group of a larger organization A synonym for feedback is response. A type of impatient listening where the listener's main goal is to disagree with the speaker is known as __________ listening. A/an __________ group is designed to gather data. All of our movements and gestures, our body language All of the following are ways to be an active listener except All of the following statements are misconceptions about listening except All of the following would be considered visual aids except a

Responding

21.

Although nonverbal communication is communication without words, it does include pitch and volume. an interview Attitudes do not affect how we communicate. Barriers to listening include all of the following except __________. Before solving the problem, the group should develop _________ that the solution must meet. blending together so they function as a whole blending together so they function as a whole Clothing and accessories Communication is an ongoing process. communication manner that is fastpaced and more task-oriented than people-oriented communication manner that is fastpaced and more task-oriented than people-oriented communication manner that is slowpaced and both task-oriented and people-oriented communication manner that is slowpaced and both task-oriented and people-oriented Conducting an interview and then reporting the answers is considered to be a/an Culture is a learned behavior. Daydreaming is internal noise. Daydreaming or thinking about something else while one is supposed to be listening is considered __________. Demeanor is just as important as dress when interviewing. Empathy includes reflection of the communication process Empathy includes reflection of the communication process. established code of behavior or courtesy established code of behavior or courtesy

True

2.

The reception of sound True

22. 23.

Interpersonal False Feedback Criteria

3.

24.

4.

False
25.

5.

Task group
26.

Intergrating Integrating Artifacts True dominant style Dominant style steady style

6.

Advocacy
27.

7.

Logical proof Formal presentation Testimony

28. 29. 30.

8.

9.

31.

10.

Persuasive presentation persuasive speech Small group

33. 32.

11.

12. 13. 14. 15.

Committee True Defensive

34.

Steady style

Primary source True True Internal noise True False False etiquette Etiquette

35.

16.

Information gathering Nonverbal communication Regulating the conversation Attitudes are related to listening. Person

36. 37.

17.

18.

38.

19.

39.

40. 20.

41. 42.

43.

feeling that all participating individuals have equal rights, respect, and opportunity feeling with someone rather than for someone feeling with someone rather than for someone going on a date Hearing, attending, understanding, and recalling How fast or slow a person speaks If we were to wave instead of saying "hello" Influencing people are more taskoriented than people oriented. Informal unstated rules about how the group members should behave Information about a group's age, gender, education, ethnicity and sociocultural background Interpreting the message is Intimate distance is reserved for people that we really like and feel close to. Investigation interview questions are used to determine future actions. It is always better to know about the topic, company and person before interviewing. knowing what to say or do knowing what to say or do Listening for understanding and feelings listening to the radio Not what we say but how we say it. Our actions often speak louder than our words. Our distance from people says something about our relationship with them. Our facial expressions are often the first to be noticed. Pace is one area where conflict can occur between different personality types.

Equality

66.

Participation in this group is encouraged but not required Refers to the rhythmic quality of a persons speech repeat a message in your own words repeat a message in your own words requires a very specific answer requires a very specific answer requires more than a single-word answer Short burst of listening but usually interrupted by noise or any other distraction Small talk is the phase of conservation where parties form opinions of one another. Social distance is reserved for strangers. Social group, but organized Some cultures value touch more than others. Someone who is very close to you, whispering for example Talking to ourselves is interpersonal communication. Telling your audience where you are going with your speech is considered to be The 'bubble' around us The act of understanding the dilemma, and creating a solution to the problem The color of the clothes we wear has nothing to do with how we are projected. The decorations in your room are examples of artifacts. The eyes are difficult to disguise. The feature of a person that we first notice most of the time The four component of listening, in order, are The interviewer determines the purpose of the interview.

Informal group discussion Tempo paraphrase Paraphrase closed question Closed question Open-ended question Impaitent listening

67.

44.

Empathy
68.

45.

empathy
69.

46. 47.

Interpersonal Listening Rate Substitute

73. 70. 71. 72.

48. 49.

50.

False Group norm Demographics

75.

51.

74.

False

52.

False Formal group discussion True Intimate distance False Previews and summaries Personal Space Problem-solving group False

53. 54.

Decoding True

76.

77.

55.

False True

78.

56.

79.

80.

57. 58. 59.

tacts Tact Empathetic listening Mass communication Paralanguage True

84. 83. 81. 82.

60.

61. 62.

True True Facial expression hearing, attending, understanding, and responding. True

63.

True
85. 86.

64.

True True

87.

65.

88.

89.

The last step in the problem solving method is The listener's internal, emotional and intellectual reactions to the message The mental decision to focus your attention on the speaker The mental process of decoding the message, interpreting it and assigning meaning to it the movies The negative energy in a group, the person in the group that complains the whole time The person in the group that helps everyone and volunteers to go above and beyond The physical and psychological process that involves acquiring, assigning meaning and responding to the message is known as __________. The process in which you personalize the sender's message to determine the meaning The situation in which one communicates is called the The way the presenter uses language to express ideas is considered to be his or her Thinking about a different topic is considered This is called "lazy listening" This speech will provide you with information about the state of Texas. Three or more people that interact because of a common goal, interest or bond Using humor or a statistic in the beginning of the presentation Using information from a book, a newspaper, or the Internet visiting with your mom and your counselor What are the two things you should do after an interview?

Implement the solution Responding Attending Understanding

108.

What is a common topic for small talk? What is a common topic for small talk? When describing how the Coca-Cola Company got started and how they have grown over the years you would use __________ order. When describing the location of a specific country, you would want to use this type of organizational pattern. When giving a speech about pollution and what we can do to help, you would use __________ order. When giving background information about your topic in the introduction, you are When listening to a speaker tell you a personal experience; this builds on the speaker's credibility When listening to enhance a relationship or listening because you care about the speaker's feelings, you are exhibiting __________ listening. When our verbal and nonverbal do not seem to go together When planning as a group, the group should consider all of the following except the When the listener participates fully in the communication process When the president of a company gathers the group and issues a group goal it is considered to be a/an When three or more people get together for a specific topic or purpose; for example, a book club Which is not a step in preparing for a presentation? Which is not a step in preparing for an interview?

Personal biography Personal Biography Chronological

90.

109.

91.

110.

92.

111.

Spatial order

93.

Mass Communication Agitator

112.

94.

Problemsolution Orientating your audience Ethical proof

95.

Facilitator

113.

96.

Listening

114.

115.

Empathetic

97.

Interpreting
116.

Contradict Cost

98.

Context
117.

99.

Oral style
118.

100.

Internal Noise
119.

Active listening a perscribed or task goal Group discussion Get your audience's attention determine your answers to the questions Context

101.

Passive listening Informative presentation Group

121. 120.

102.

103.

104.

Attention device
122.

105.

Secondary source Small group write a thank you letter and analyze the interview.
123.

106.

107.

Which of the following is a guideline to use as a basis for making appropriate communication choices? Which of the following is not a function of organizations?

124.

Norm

125. 126. 127. 128.

Which of the personality styles is known as the "movers and shakers" ? Which type of question is the most common type of interview question? You can improve your communication skills. Your local city council would be considered which type of group?

Dominant Open ended True Policy making group