For 3G (NSN)

EGI_PER_BEC1_ 3G_RMKT15_70214_WBTS-420_SLEEPING CELL Cluster Name Short Form Bachita1 Bachita1 Hammira BEC1 BEC2 HEM MAN

Golden Cell
EGI_PER_<Golden Cell>_<Cluster>_ <3G>_<RNC/BSC ID>_<Cell ID>_<WBTS/Sector ID>_<Fault Description>

Repeat Offender
Mirachta EGI_PER_<Repeat Offender>_<Cluster>_ <3G>_<RNC/BSC ID>_<Cell ID>_<WBTS/Sector ID>_<Fault Description>

ITSM
EGI_PER_<Cluster>_<ITSM>

For Reassignment - if ticket is back in our queue with still issue not resolved .

REWORK_EGI_PER_<Cluster>_ <3G>_<RNC/BSC ID>_<Cell ID>_<WBTS/Sector ID>_<Fault Description>

Summary/Alarm details : EGI_PER_XXXXX (Summary details as per 2G/3G or NSN/Nortel/Ericsson) Description of Issue/Alarms etc. Repeat Offender : Yes/No Existing Ticket : Yes/No Change Request : Yes/No Golden Site : Yes/No Site in Exception list : Yes/No (Still to be discussed) Site in Iceberg report : Yes/No (Still to be discussed) NOC Contact no. : (to be issued) Escalation no. / Shift Managers no. : ..(to be issued)