TOTAL QUALITY

MANAGEMENT
TOOLS OF TQM (2)

Abdulla Jassim Abdulla

The Seven Tools oF TQM

• Flowcharts
• Cause and effect Diagram (Ishikawa)
• Check sheets
• Pareto Charts
• Histograms
• Run Charts and Control charts
• Scatterplots
p and correlation Analysis
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Pareto Charts

• Named after Wilfredo Pareto.

• Prioritize problems
• Categorical Data
Histograms

• Process Variability
• Continuous Data
• Factors important when investigating
Histograms:
¾ Variations
¾ Location
¾ Shape
¾ Unusual features
Bar charts

• Graphical summary of data

• Display group differences
• Ordinal data
Unusual Features in Histograms

• Bimodal histograms
• Cut
Cut--off Distribution
• Combed Distribution
Summary Statistics

• Mean
• Median
• Standard Deviations
• Variance
Run Charts

• Variation (Trends) over time.

• Data Could be Means, counts or
proportions collected over time.