NationalMuseumsofKenyaCustomerSatisfactionQuestionnaire

www.museums.or.ke
NATIONALMUSEUMSOFKENYACUSTOMERSATISFACTIONQUESTIONNAIRE

Thankyouforvisitingourmuseum/monument.ThemanagementofNationalMuseumsofKenyacontinuallyseekstoimproveandservicedeliveryin
ourmuseumsandmonuments.Wewouldbegratefulifyouspareafewminutestocompletethisquestionnaire.Youmaygiveyourcompletedformtoour
CustomerCareStaff,Fax,emailormailittotheaddressprovidedatthebottomofpage3.
Yourfeedbackisappreciated!

NameofMuseum/Monumentvisited_____________________________________________________________________
SECTIONONE
PERSONALDATA
1.

Age

816years

1724years

2534years

3544years

4554years5564years
65+

2.

Gender

Male

Female

3.

Occupation

ArtistResearcher
StudentBusinessperson

4.

Wheredoyoulive?

KenyaEastAfrica
AfricaOther

SECTIONTWO
5.

HowdidyoufindoutabouttheMuseum?

Wordofmouth

Media(Print/Electronic);newspaper,magazineradio,T.V

Internet

Other

6.

IsthisyourfirsttimetovisittheMuseum?

7.

HowmanytimeshaveyouvisitedtheMuseumbefore?

None

15

Yes

No

Morethan5

8.

HowdidyouvisittheMuseum?As?

Anindividual

Atourgroup

AfamilyAnEducationgroup
AResearchgroup

9.

DidyouvisittheMuseumduringthefollowingactivities?

Research

AnEducationtripourgiftshop

Aguidedtour Restaurant

EntertainmentOther

Aconcert

10.

Kindlygiveyourviewonthefollowingareaswithinthemuseum

(Pleasetickasappropriate1=verypoor2=poor3=moderate4=good5=verygood)
(a) Reception
Promptnessinattendance1234 5

Staffcourtesy1234 5
Efficiency 1234 5

Comfortandappearance1234 5

AvailabilityofMuseumBrochure1234 5

RelevanceofBrochuretoMuseum1234 5

(b) Exhibition
Couldyouseeallthedisplaysclearly?
Yes
No

(c) Howeasyisittounderstandthelabelsonthedisplays?
VeryEasy

QuiteEasy

Quite Difficult
VeryDifficult

11.

ApproximatelyhowlongdidyouspendyourtouroftheMuseum

12.

WouldyoucomebacktovisitthisMuseum?YesNo
Ifno,pleasespecifywhy______________________________________________

13.HowwouldyouratetheMuseumaswholeunderthefollowing?
Verygood

Quitegood

neithergoodnorpoor poor verypoor

2

14.DescribetheMuseum
LearningExperience
Fun
Noisy
Uninteresting
Hardtounderstand

Congested

15.WhatisyouropinionofthisMuseum/Monument?_____________________________________________________________
16.Whatisthefirstthingthatcomestoyourmindwhenyouhearthefollowing?
Museum____________________________________________________________
ThisMuseum/Monument_________________________________________________
Heritage_______________________________________________________________
17.AdditionalComments
_______________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________

Thankyoufortakingtimetofillthisquestionnaireandhelpingusserveyoubetter.
PublicRelations&MarketingManager
NationalMuseumsofKenya
P.OBox4065800100
NAIROBI,KENYA
Email:complaints@museums.or.ke
publicrelations@museums.or.ke
Tel:+254208164134/35/36or+254203745303
Fax:+254(0)203741424