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Employees 3rd Parties Media Ambassadors - celebrities consumer Badbassadors Complaints Value Expectation Consumer Availability Prepared to pay a premium? Positioning
PHYSICAL EVIDENCE
Experience Reassurance Trial Attitude Innovation (staff)
PLACE
Location Distribution Positioning Lifecycle Urgency Expectation Service Experience
THE 7 PS
PROMOTION
Brand DNA Consumer Location Expectaion Message(s) Incentive Channels
PRODUCT
Style Colour Fit Quality Profitability Trend Desirability Occasion Market Opportunity Competition Lifecycle Function
PROCESS
System Research Purchase Customer Service Logistics Recommendation Issues Repeat