Documente Academic
Documente Profesional
Documente Cultură
ACKNOWLEDGEMENT
SECTION
NAME
1 INTRODUC
TION
2 OBJE
CTIVE
3 METHODOL
OGY
4 LIMITAT
ION
5 FINDI
NG &
ANALY
SIS
6 RECOMMENDATI
ON
7 CONCLU
SION
BIBLIOGRAPHY
APPENDIX
ACKNOWLEDGEMENT
This project has not only widened my horizon as far as academics are
concerned but also helped me to enlarge my knowledge bank. Marketing
Management and Human resources are not topics, which could be handled
with certain amount of casualty. It requires a deep study and hard work,
which is key to success. There are many people associated with this project
without which this project would not have been possible.
I would like to thank Mr. Partho Sarothi, the branch managerwho allow
me to do this project in Max New York Life successfully.
I am deeply grateful to Mr. Souvik Basu Sarbadhikari ( External
guide)for his ever willing help and guidance to complete my project
successfully.
Above all I would like to thank all contacted persons of firm who took out
valuable time to answer my queries and gave me full information about
insurance industry and Max New York Life.
ANANYA ROY,
DEBIKA DAS
SUCHARITA
DAS.
ABSTRACT
In today’s competitive world I find that insurance sector has the maximum
growth and potential as compare to the other sector. Insurance has the
maximum growth rate of 70-80% while as FMCG sector has maximum 12-15
% growth rate. This growth potential attracts us to enter in the sector and
MAX NEW YORK LIFE INSURANCE gave me the opportunity to work and get
experience in highly competitive and enhancing sector.
MAX NEW YORK LIFE has the maximum job availability. They follow
some process regarding the recruiting people. The need of the project
during the course of my summer internship for Max New York life was to get
an insight into the training modules and sessions given to their employees of
the MNYL. Thus there was a need to design and build a competent training
module thereby enhancing the competency levels and interpersonal skills of
the employees of the company, so as to prepare them for providing better
service to their customer.
INTRODUCTION
ABOUT INSURANCE SECTOR
Insurance sector is an opportunity for India.
This business is growing at the rate of 18-22 per cent annually.
Presently it covers market of RS.450 billion.
Together with banking sector it contributes about 7% to GDP.
Gross premium collection is about 2% of GDP.
Still 80% of Indian population is without life insurance.
This is an indicator that growth potential for the insurance sector is
immense.
Insurance sector contribute a lot in economic development.
It provides long term fund for infrastructure development.
It is estimated that over the next ten years India would require
investments of the order of one trillion US dollar.
The Insurance sector, to some extent, can enable investments in
infrastructure development to sustain economic growth of the country.
There are two legislations that govern the sector-
Present Scenario
The Government of India liberalised the insurance sector in March 2000 with
the passage of the Insurance Regulatory and Development Authority (IRDA)
Bill, lifting all entry restrictions for private players and allowing foreign
players to enter the market with some limits on direct foreign ownership.
Under the current guidelines, there is a 26 percent equity cap for foreign
partners in an insurance company. There is a proposal to increase this limit
to 49 percent.
The opening up of the sector is likely to lead to greater spread and
deepening of insurance in India and this may also include restructuring and
revitalizing of the public sector companies. In the private sector 15 life
insurance companies have been registered. A host of private Insurance
companies operating in life segments have started selling their insurance
policies since 2001. Table shows the current market players in the life
Insurance Industry (Source IRDA).
Sr. No. Name of the Company
1 Bajaj Allianz Life Insurance Co. Limited
2 Birla Sun Life Insurance Co. Ltd
3 HDFC Standard Life Insurance Co. Ltd
4 ICICI Prudential Life Insurance Co. Ltd
5 ING Vysya Life Insurance Co. Ltd.
6 Life Insurance Corporation of India
7 Max New York Life Insurance Co. Ltd
8 Met Life India Insurance Co. Pvt. Ltd.
9 Kotak Mahindra Old Mutual Life Insurance Ltd.
10 SBI Life Insurance Co. Ltd.
11 Tata AIG Life Insurance Co. Ltd.
12 Reliance Life Insurance Co. Ltd.
13 Aviva Life Insurance Co. India Pvt. Ltd.
14 Sahara India Life Insurance Co. Ltd.
15 Shriram Life Insurance Co. Ltd.
16 Bharti AXA Life Insurance Co. Ltd.
Max New York Life Insurance Company had started to build the business
in 1840 and a Fortune 100 company founded in 1845, is the largest mutual
life insurance company in the United States and one of the largest life
insurers in the world with more than USD$215 billion assets with more
than USD$215 billion assets. According to Moody's, "New York Life's rating
reflects the company's good quality investment portfolio. Headquartered in
New York City, New York Life’s family of companies offer life insurance,
annuities and long-term care insurance. New York Life Investment
Management LLC provides institutional asset management and retirement
plan services. Other New York Life affiliates provide an array of securities
products and services, as well as institutional and retail mutual funds.
The mission of New York Life is to maintain its superior 'financial strength',
adhere to the highest standards of 'integrity' and demonstrate 'humanity'
by treating its customers, agents and employees with compassion,
consideration and respect.
As a leader in the insurance industry, New York Life continues to bring to
its operations new management concepts, advanced technologies, new
distribution and training systems and innovative insurance products.
Key Dates:
2000: The company brings all asset management businesses under one
roof.
Company History 0f NEW YORK LIFE COMPANY
New York Life Insurance Company is one of the largest insurance companies
in the United States and the world. Ranked as a Fortune 100 company, New
York Life has provided its policyholders with financial security and
investment opportunities since 1841. As a mutual company, New York Life is
owned solely by its policyholders, to whom it pays annual dividends and
provides long-term coverage on a wide range of insurance products. The
company prospered during its first 100 years of operations, as the growth of
the nation's population and economy created an expanding market for life
insurance. Since World War II New York Life has maintained its competitive
edge by diversification.
Building the Business: 1840s-50s
In 1840 New York State passed a law allowing a married woman to insure her
husband's life with immunity from having the benefits seized by his
creditors. Such legislation recognized the use of life insurance in a
developing industrial economy and widened its potential market beyond
wealthy speculators.
New York Life has its origins in a charter granted by the New York state
legislature to Nautilus Insurance Company in 1841, for the sale of fire and
marine insurance. The company began issuing policies in April 1845 and
soon decided to jettison its fire and marine business in order to concentrate
on life insurance. By 1849 the company was so securely established in this
new business that it petitioned the state legislature and had its name
changed to New-York Life Insurance Company.
After the war, New-York Life expanded quickly with the nation's booming
economy. The company recovered its southern business by paying benefits
on death claims left unsettled during the war and by allowing former
customers to renew their lapsed policies. New-York Life also became an
international name during this era, opening offices in Canada in 1868, Great
Britain in 1870, Paris in 1884, Berlin in 1885, Vienna in 1887, Amsterdam in
1891, and Budapest in 1894. by 1900 its growth in sales made it one of the
nation's three biggest mutual insurance companies, along with Mutual Life
Insurance Company and Equitable Life Assurance Society.
New York Life prepared for another venture in the finance end of business by
seeking and receiving approval to operate a federally insured thrift, a move
made possible by changes in federal regulations during the late 1990s. The
company first planned to offer trusts and individual retirement accounts. The
trust operation gave New York Life the ability to manage insurance money
distributions, a capability it lacked to this point.
PRODUCTS OF MNYL
• Endowment Plans
• Children Plan
• Money Back Plans
• Pension Plans
VISION
MISSION
• Knowledge
Knowledge leads to expertise; and our expertise is in helping people
protect themselves. Perfectly combining global expertise with local
knowledge, we are India's life insurance specialist. Max New York Life
believes that for knowledge to be of value it must be focused, current,
tested and shared.
• Caring
Max New York Life is redefining the life insurance paradigm by focusing
on customers first. The service process is responsive, personalized,
humane and empathetic. Every individual who represents the
company is for us our brand champion.
• Honesty
Honesty is the heart of the life insurance business. It is all about trust.
Transparency, integrity and dependability form the cornerstones of the
Max New York Life experience. The company ensures that everyone
who represents the brand carries a promise : we care — in word as
well as deed.
• Excellence
Excellence at Max New York Life implies the ability to perform at a
consistently high level. Focused on the value of continuous improvement in
people, processes and the organization, the company strives for the highest
standards of quality in every aspect of its business.
STRATEGY OFSELECTING,
RECRUTING AND
DEVELOPING THE AGENCY
CHANNEL
FLOW BASED APPROACH TO CHANNEL DEVELOPMENT
Interested?
NOTCLEARED
CLEARED
IC-33 ?
NO
YES
Natural Market:
A natural market consist of people to whom you know well from your
family, friend circle, relative can be a good prospect. The most
admired way for recruitment in MNYL is through natural market.
Natural market persons are easily approachable and most of the
successful recruitment in MNYL is from natural market.
Personal Observation:
It means identify the right person through observation. For e.g. a
person residing in your locality and very famous in taking initiative in
social activities can be a good prospect.
Nominator Call:
Prospect Call:
2] SHORT LISTING Max Mew York Life follows some process regarding
the short listing the people. From P200 , company can judge the prospective
person. The basic objective of this selection is to have good retention and
greater effectiveness in the delivery of service. Regarding this issue
company has some parameters, it called 9 points criteria .
AGE
<25 1 POINT
25-35 2 POINT
35+ 3 POINT
GENDER
MALE 2 POINT
FEMALE 3 POINT
QUALIFICATION
MARITAL SATUS
MARRIED 2 POINT
UNMARRIED 1 POINT
>5 2 POINT
AN EXAMPLE:- POINTS
Piyush Roy
Age-34 =2
Gender-Male =2
Qualification-Graduation =1
Marital Status-Married =2
TOTAL =9
This person will eligible for advisor in MNYL . Because he has fulfilled the
9 marks criteria. In this way when a person’s every criteria will give the net
result of 9 points then he or she will eligible for agent.
3] CONTACTING
4] INITIAL SCREENING
5 ] NAT
All the prospects are required to attend career seminar at MNYL which
provides broader aspects of growth as an Agent Advisor.
7 ]CAREER INTERVIEW
8] FCS
All the selected candidates are required to attend 22 day training session for
receiving the license from IRDA to become an Agent Advisor.
9] CONTRACT
All the successful candidates having legal license of IRDA are contracted
with MNYL.
SECTION TWO
OBJECTIVE
OBJECTIVE OF THE PROJECT
RESAEARCH METHODOLOGY
Research Design:
Sampling methodology:
Sampling Technique:
Initially a rough draft was prepared keeping in mind the objective of the
research. A pilot study was done in order to know the accuracy of the
questionnaire. The final questionnaire was arrived only after certain
important changes were done. Thus our sampling came out to be
judgemental and convenient.
Sampling unit :
The respondents who were asked to fill out questionnaire are the sampling
units. These comprise of employees of MNCs, Govt. Employees, and Self
Employed etc.
Sample size:
The sample size was restricted to only 100, which comprised of mainly
peoples from central Kolkata.
Sampling Area:
DATA COLLECTION:-
(a)Primary data
(b)Secondary data
(a) Primary data collected specially from the field for the purpose of
providing information on the decision under question.
(b) These are the existing data. Secondary data collected from internal
source and also from the external source.
LIMITATION OF RESEARCH
Due to lack of time we had to restricted in the particular area.
EVALUATION
We have done the survey on the basis of the recruitment criteria of MNYL
and we have got some feedback & we divide them into percentage:-
Feedback in percentage:-
AGE GROUP PERCENTAGE
Below 18 1%
19-25 20%
26-35 40%
36-45 12%
46-60 15%
Above 60 12%
2) GENDER
EVALUATION
On the basis of our survey we have considered both the genders and here
we have drawn a chart on the basis of that survey.
Feedback in percentage:-
GENDER PERCENTAGE
Female 40%
Male 60%
FEMALE
MALE
Feedback in percentage:-
FEMALE PERCENTAGE
INTERESTED 25%
NOT INTERESTED 75%
MALE PERCENTAGE
INTERESTED 45%
NOT INTERESTED 65%
3)
OCCUPATION
EVALUATION
On the basis of our survey we have got the feedbacks from those
people whom we have divided in some segments :-
Feedback in Percentage---
OCCUPATION PERCENTAGE
Student 10%
Service holder 12%
Unemployed 15%
Business man 33%
Self employed 30%
4) MARITAL STATUS
EVALUATION:-
As per the recruitment criteria in Max New York Life the marital
status is one of the most important part, so that we have drawn it in 100%
level.
Feedback in percentage---
STATUS PERCENTAGE
Married 80%
Unmarried 20%
MARRIED PEOPLE UNMARRIED PEOPLE
EVALUATION
Feedback in percentage---
MARRIED PERCENTAGE
Interested 56%
Not interested 44%
UNMARRIED PERCENTAGE
Interested 14%
Not interested 86%
5) QUALIFICATION
EVALUATION
Another important recruitment criteria in Max New York Life is the
educational qualification and we have drawn that in the table and divided in
different segments.
Feedback in percentage---
Feedback in percentage---
EVALUATION
To complete this survey successfully we have to know that as per the people
what is the meaning of insurance . And we have drawn the chart according
to the people’s response.
Feedback in percentage---
MEANING OF INSURANCE PERCENTAGE
Wastage of money 1%
Savings 25%
Investment 38%
Protection from uncertainties 36%
EVALUATION
At present day also most of the people prefer the public sector. So, as LIC
is undertaking of Govt. of India thus most of the people have chosen LIC as
the leading insurance company.
Feedback in percentage---
COMPANY PERCENTAGE
Max New York Life 6%
LIC 50%
SBI 25%
ICICI 12%
TATA AIG 7%
During to our survey we noticed that people are not interested to join the
insurance sector, especially in private insurance company due to lack of
security.
Feedback in percentage---
PEOPLE PERCENTAGE
Not interested 70%
Interested 30%
SECTION SIX
RECOMMENDATION
Max New York Life as an insurance firm has a very strong
presence in India and is rapidly expanding its operations in India. After
working on this project I feel that following are some of the ways in which
the company can improve the current market base and selection procedure
for AAs, the key revenue generating resource for the company:
➢ MNYL can provide some database collected from other sources to the
new recruits at least in the first month.
➢ The registration fee for IRDA training programme is higher than other
private companies. MNYL should considered reducing the charge.
➢ Initial fee for agents policy is too high so MNYL can considerer this.
SECTION SEVEN
CONCLUSION
My Experience with MNYL will always be grateful for me. I learned many
things in MNYL. The very first thing I learned in MNYL is to handle objections
from the customers. Different type of scripts of MNYL helps in this.
I shared a lot of activities with my colleagues. All the trainees from different
background also remained a source of energy for my daily activities.
APPENDIX
Questionnaire
1. Name :
2. Address :
3. Phone No:
4. Age group: [Please tick whichever is applicable]
1) Below 18 years 2) 19-25 years 3) 26-35 years 4) 36-45 years,
5) 45-60 years, 6) Above 60 years
5. Gender: 1)Male 2)Female
6. Occupation:
1) Student, 2) Service, 3) Unemployed 4) Business 5) Self-employed
7. Level of income in yearly basis:
1) 100000-150000 2)150001-200000 3)200001-
250000 4)250001 & above 5) less than 100000
9. Educational qualification
1) Upto10th level 2)12th level 3) graduation 4) post-graduation
5)others……....
10. What do you know about availability of present job market?
1) Not available 2)moderately available
3)easily available
11. Would you like to work part time in multinational company?
1) yes 2)no
LIST OF ABBREVIATIONS.
WWW.GOOGLE.COM
WWW.MAXNEWYORKLIFE.COM
WWW.HINDUBUSINESS.COM