IntelliResponse Success Story:

The Power of Instant Answers for Higher Education

TWU is the largest university primarily for women in the United States

A Changing Landscape
1. Increasing student customer base with online classes 2. Increasing faculty/staff customer base for TWU specific applications and technology services. 3. Increasing need for first contact resolution

Estimated annual

cost savings of

$97,074
in diverted
phone inquiries
SPONSORED BY:

46,200
QUESTIONS
answered each month
Because the staff no longer spends so much of their time answering routine calls, they can now have higher quality conversations that are more consultative in nature

www.IntelliResponse.com