PROFESSIONAL PROFILE Versatile human-resources executive with hands-on experience in diverse industries operating over multiple jurisdictions.

. Strategic professional who deploys participative management style in fast-paced, diverse workforce. Proactive change agent who spends time in employee environment encouraging learning and promoting the increased productivity that results in value-added customer service. Excellent team uilder and consultant on personnel issues and organi!ational development. EDUCATION: "S, "anagement #$uman %esources&Project "anagement' - (lorida )nstitute of *echnology, +,-./ 0S, )nternational %elations- (lorida State 1niversity, +,,2/ Membership: Society for $uman %esource "anagement PROFESSIONAL EXPERIENCE Lead Human Res ur!es "enera#is$ ,3&+,,4 to ,5&+,-.

Ensured ongoing delivery and communication of $% and employee service programs throughout the region. Supervised $% 6perations, counseled and advised senior management on 0enefits and 7ork 8ife Effectiveness plan designs, policies and procedures, including 7ellness, *raining, Policy 9evelopment, 9iversity and Employee %elations. :dditional responsi ilities included representing (edEx SmartPost on internal $% and external community professional organi!ations. 9esigned udgetary planning process/ including forecasting, strategy, cost containment, plan design, vendor selection, and compliance. Emp# %ee Re#a$i ns: Supported management in resolving employee relations issues including coaching, counseling, and discipline. "anaged 6pen 9oor, executive, compliance, and hotline complaints in a consistent manner to minimi!e organi!ational lia ility. 9irected employee investigations, handling of formal response and resolutions of complaints, and charges filed y employees. 9eveloped and oversaw implementation of E% programs and policies to foster a positive work environment Trainin&: "anaged the training team with dotted line oversight of team conduct needs assessments to identify and diagnose gaps in learning. %ecommended solutions and interventions to achieve desired level of capa ility throughout the organi!ation. "aintained and leveraged industry knowledge and network#s' to provide ; est practice; and enchmarking resources. HR Emp# %ee De'e# pmen$ and Su!!essi n P#annin&: 9eveloped $% mentoring program and performance management practices for $uman %esources professionals. 7orked with and negotiated rates with external vendors to execute appropriate regulatory and compliance training programs. )n addition, conducted, monitored and evaluated the effectiveness of training programs to meet the continuous needs of the $% organi!ation as well as the need for relevant, real-time skills and knowledge development. Rep r$in&( HRIS and Re! rd Re$en$i n: Ensured effective reporting and analysis of $% data to ena le the usiness to make operational and strategic decisions. Partnered with <orporate $% to implement appropriate reporting methods, practices, procedures and change processes that comply with company and record retention re=uirements. 6versaw flow and&or preparation and data integrity of $% reports, including headcount reports, employment activity, and potential litigation issues. Adminis$ra$i n: 9eveloped $% udget assumptions/ managed and supported a udget exceeding 3," annually for employee service programs. "aintained knowledge of usiness metrics, goals and strategies/ accounta le for $% outcomes aligned with usiness goals. "onitored, assessed, and evaluated $% metrics and implemented processes to improve performance. "anaged communications and presentations for employee services programs and ac=uired properties through mergers and ac=uisitions. Participated in task forces, special projects, and committees as directed y senior management. "anaged > staff professionals. )ene*i$s+, r- Li*e Adminis$ra$i n: "anaged all leaves of a sence, monitor leaves rates, initiate appropriate remedial action to reduce a senteeism rates and to assure compliance with all internal and external re=uirements. Provided direction to staff relative to risk management, safety and workers compensation.

Dis$ri!$ Mana&er

,2&+,,2 to ,>&+,,4

Support and evaluate the performance and continual development of a staff of approximately 3, employees. %ecruit, select, hire, and develop effective and engaged Store "anagers, :ssistant S", <ashiers, etc. :naly!e financial performance and identify trends, pro lems, and growth opportunities within the district.

Successfully manage multiple tasks and projects, meet deadlines, innovate and implement new concepts. Perfect the art of maintaining positive customer relations in the most difficult situations?resolving conflict. <oordinate sales planning, loss prevention programs, extensive marketing and merchandising functions. %educe customer theft y introducing stringent loss-prevention measures/ manage all controlla le expenses. <onceptuali!e, organi!e, and implement local promotional events in my territories to oost sales. *urned around several under-performing districts into num er one financial performers in the region. 9istrict constantly recogni!ed for reducing associate turnover and dramatically improving morale?strong a ility to identify internal talent for promotion. *otal profit and loss responsi ility for large district with annual sales of @+3 million and more?working to keep udgets within parameters of committed district&regional udgets. (oster cross-district and cross-divisional relationships to support 9ivision and <ompany strategies. %ecogni!ed each =uarter for increased average dollar transaction and units per transaction over peer districts. Aegotiated and saved :ldi millions @ in lease contracts working closely with the 9ivisional 9irector of %eal Estate. 6ther areas of experienceB 0uilding and aligning teams, top line and ottom line results, customer service, creative marketing, :ssociate development& training, %etention. <onstantly working with highly sensitive& confidential information and exercising good judgment, poise, and tact.

INTERNSHIPS L bb%is$( F# rida Fund F unda$i n( In!. In$ern ,-&+,,2 to ,3&+,,2

Proactively raised financial capital and support for government reforms sponsored y my firmB i.e., airport, seaport and intermodal transportation and infrastructure financing/ education policy and educational finance/ etc. <oordinated the +,,2 (lorida 8o yist :wards 0an=uet. <reated presentations to convince lawmakers and the pu lic of the merits and&or demerits of proposed legislation. ,-&+,,3 to ,C&+,,3

C un$r% / #un$eer

7orked directly with asylum seekers from various countries to distri ute paperwork for temporary housing and other assistance. )nputting and matching names to the national humanitarian data ase to find relatives of asylum seekers. Served as point of contact for local& regional media in *uscany region #(lorence and surrounding areas'. %aise funds from local community for medical supplies for migrant workers and asylum seekers. ,3&+,,> to ,4&+,,>

)usiness De'e# pmen$ and C rp ra$e S$ra$e&%( INROADS In$ern

Successfully pitched to *upperware :sia to increase pay percentage for consultants y 3.3DE and identified a more eneficial rewards program which increased sales force retention. <rafted documentation supporting the decision process for 0+0 sales. 9eveloped daily and weekly project status reports distri uted to %egional Vice PresidentsF. -+&+,,. to ,3&+,,>

Le&is#a$i'e Aide In$ern * r S$a$e Sena$ r

Effective professional and political management of Senator "argolisF office that resulted in efficient constituent service, solid communication with leadership, and etter redeployment of the office staff assignments. 7rote research reports on environment, economic development, education, and taxation/ 6versaw office operations including office financial accounts, constituent service and community outreach/ Provided advice and analysis on political and policy matters.