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PREFACE

This book has been developed especially from the idea of glance look learning. This book helps
for individuals who want to learn things with in short time. From this idea I started writing this
book which will be helpful to the professionals to learn quickly without missing the things.
While writing this book I faced many difficulties in which reduction of 3000 pages to 200 pages
is the main. After all my hard work from the 3 months I was able to bring this book in front of
you to use it responsibly. Bringing easier way of learning to the students is the idea behind
making complex things to simpler. I would like to thank all the people who inspired and helped
me in writing this book.

Experience the joy of learning





Capital Info Solutions
F.No : 106, KVR Enclave,
Beside Satyam Theatre,
Ameerpet, Hyderabad.
Ph:+91 86 86 86 42 86


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!"#" %&"'() *+()+,(-.
uaLa Loader ls an appllcaLlon for Lhe bulk lmporL or exporL of daLa. uaLa Loader ls used Lo lnserL, updaLe,
upserL(lnserL+updaLe), deleLe, or exporL Salesforce records.

When lmporLlng daLa, uaLa Loader reads, exLracLs and loads daLa from comma separaLed values (CSv)
flles When exporLlng daLa, lL ouLpuLs CSv flles

Important Points:

1. lL SupporLs all Lhe SLandard Cb[ecLs and CusLom Cb[ecLs
2. SupporLs upLo 1 mllllon records
3. uupllcaLes wlll be allowed ln Lhe uaLa Loader
4. uaLa Loader have baLch slze
/#(01 #& 2( 3&44&-(' 3&) 561#"44,67 !"#" %&"'().
1. Co Lo Lhe followlng paLh Lo lnsLall Lhe uaLa Loader. ?our name> SeLup > uaLa ManagemenL > uaLa
Loader.
2. Cllck "uownload Lhe uaLa Loader" and save Lhe lnsLaller Lo your C.
3. uouble-cllck Lhe downloaded flle and cllck on 8un Lo launch Lhe lnsLallShleld wlzard.
4. Cllck on "nexL" buLLon.
3. AccepL Lhe llcense agreemenL and cllck "nexL" buLLon.
7. Cllck on "lnsLall" buLLon.
8. Cllck on "llnlsh" buLLon.
9. 1o sLarL uaLa Loader, double-cllck Lhe uaLa Loader lcon on your deskLop.

/(##,671 ,6 !"#" %&"'()

SLarL uaLa Loader by double cllck on Lhe uaLa Loader lcon and Choose SeLLlngs > SeLLlngs




8"#9: /,;(. ln a slngle lnserL, updaLe, upserL, or deleLe operaLlon, records movlng Lo or from Salesforce
are processed ln lncremenLs of Lhls slze. 1he maxlmum value ls 200. We recommend a value beLween 30
and 100. 1he maxlmum value ls 10,000 lf Lhe use 8ulk Al opLlon ls selecLed.
Cllck on Lhe SeLLlngs Lo
conflgure Lhe uaLa Loader
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561()# 6<44 +"4<(1. Check Lhls checkbox Lo lnserL blank mapped values as null values durlng daLa
operaLlons. noLe LhaL when we are updaLlng records, Lhls opLlon lnsLrucLs uaLa Loader Lo overwrlLe any
exlsLlng daLa ln mapped flelds.

/()+() :&1#. LnLer Lhe u8L of Lhe Salesforce server wlLh whlch we wanL Lo communlcaLe. lor example, lf
you are loadlng daLa lnLo a sandbox, change Lhe u8L Lo hLLps://LesL.salesforce.com.

Cnce you enLer Lhe CrganlzaLlon, we need Lo glve followlng seLLlngs (MandaLory)
1. roxy PosL
2. roxy orL
3. roxy username
4. roxy assword

Cllck on "Ck" buLLon




=:( !"#" %&"'() *0()"#,&61.

1he uaLa Loader wlll do Lhe followlng operaLlons
1. lnserL ---> 1hls CperaLlon ls used for lnserLlng records lnLo salesforce
2. updaLe ---> 1hls operaLlon ls used for updaLlng Lhe exlsLlng records ln Salesforce.
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3. upserL ----> 1hls operaLlon ls Lhe comblnaLlon of lnserL and updaLe. 1hls operaLlon ls used Lo lnserLlng
Lhe records and updaLlng Lhe exlsLlng records ln salesforce.
4. ueleLe ----> 1hls opraLlon ls used for deleLlng Lhe records from salesforce.
3. LxporL ----> 1hls operaLlon ls used for exLracL all Lhe records from salesforce lnLo CSv flles.
6. LxporL All ----> 1hls operaLlon ls used for exLracL all Lhe records from salesforce l.e lncludlng records ln
8ecycle 8ln also.
>&- #& 7(6()"#( /(9<),#? =&@(6.
Co Lo Lhe followlng paLh
?our name ---> SeLup--->ersonal SeLup--->My ersonal lnformaLlon---> Cllck on 8eseL My SecurlLy
1oken

Cnce Lhe "8eseL SecurlLy 1oken" buLLon ls cllcked, a new securlLy Loken has been senL Lo emall address
assoclaLed Lo user.

A)&9('<)( 3&) BCD0&)#B &0()"#,&6 <1,67 !"#" %&"'().
1. Cllck on "LxporL".
Cllck on "8eseL My
SecurlLy 1oken" here
Cllck on "8eseL SecurlLy
1oken" buLLon
1
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/#(0 E. LnLer salesforce username and assword. Cllck "Log ln" buLLon Lo log ln. 1hls ls appllcable when
your neLwork lp address added Lo 1rusLed l 8anges. CLherwlse, here Lhe password ls equal Lo assword
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lor example, lf password ls mypassword, and securlLy Loken ls xxxxxxxxxx, we musL enLer
mypasswordxxxxxxxxxx Lo log ln.


>&- #& "'' 5A "'')(11 #& =)<1#(' 5A F"67(1.
Co Lo Lhe followlng paLh
?our name ---> SeLup---> AdmlnlsLraLlon SeLup---> SecurlLy ConLrols ---> neLwork Access---> Cllck on
"new" buLLon
LnLer Lhe SLarL l Address and Lnd l Address l.e 1he users who are logglng wlLh Lhls l range wlll have
Lo enLer only password. 1he users no nedd Lo enLer SecurlLy 1aken whlle accesslng Lhe uaLa Loader.
Cllck on "LxporL"
here
LnLer Lhe
username
LnLer passord +
SecurlLy 1oken
Cllck on "Log ln"
buLLon here
Cllck on "nexL"
buLLon
1
3
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3.
Step 2:Select Data Objects

Choose an ob[ecL. lor example, selecL Lhe AccounL ob[ecL. lf ob[ecL name does noL dlsplay ln Lhe defaulL
llsL, check "Show all Salesforce ob[ecLs" Lo see a compleLe llsL of ob[ecLs LhaL we can access.
Cllck "8rowse" buLLon, Lo selecL Lhe CSv flle Lo whlch Lhe daLa wlll be exporLed. We can enLer a new flle
name Lo creaLe a new flle or choose an exlsLlng flle.
lf we selecL an exlsLlng flle, Lhe conLenLs of LhaL flle are replaced. Cllck "?es" Lo conflrm Lhls acLlon, or
cllck "no" Lo choose anoLher flle.
Cllck on "nexL" buLLon


LnLer Lhe SLarL l and
Lnd l Address and
cllck on Save buLLon
Cllck on "neLwork
Access" here
Cllck on "new"
buLLon
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4.
Step 3: Edit the SOQL query for extraction
SelecL Lhe flelds we wanL Lo exporL. or Cllck on "SelecL all flelds" buLLon Lo selecL all Lhe flelds ln Lhe
query. 8evlew Lhe generaLed query and edlL lf necessary.
CpLlonally, selecL condlLlons Lo fllLer Lhe daLa seL. lf don'L selecL any condlLlons, all Lhe daLa Lo whlch we
have read access wlll be reLurned.

SelecL "Show all Salesforce
Cb[ecLs" checkbox for
showlng all Lhe ob[ecLs
vlewlng Lhe
selecLed ob[ecL
Cllck on "8rowse" buLLon for
selecLlng Lhe paLh for CSv flle Lo
whlch Lhe daLa wlll be exporLed
Cllck on "nexL"
buLLon
1
4
3
2
Choose Lhe query flelds by
selecLlng Lhe checkboxes here
or Cllck on SelecL all flelds for
selecLlng all flelds ln one shoL
Clve Lhe CondlLlon and cllck on
"Add CondlLlon" buLLon for
addlng where clause Lo Lhe
query
Cllck on "llnlsh"
buLLon for compleLlng
Lhe exporL of daLa
1
2
3
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Cllck on Lhe "llnlsh" buLLon and Lhen Cllck on "?es" buLLon Lo conflrm Lhe exporL.

AfLer Lhe operaLlon compleLes, a conflrmaLlon wlndow summarlzes resulLs. Cllck "vlew LxLracLlon" Lo
vlew Lhe CSv flle, or cllck Ck Lo close.



Procedure for "Insert" operation using Data Loader:
1. uouble cllck on uaLa Loader lcon aL your deskLop and Cllck on "lnserL" operaLlon for loadlng Lhe
records lnLo salesforce.com


Step 1: Salesforce Settings
1hls sLep conslsLs of LnLerlng username, password and cllcklng on "Log ln" buLLon Lo logln lnLo daLa
loader and cllcklng on "nexL" buLLon slmllar Lo above screenshoLs menLloned ln Lhe rocedure for
"LxporL" operaLlon uslng uaLa Loader SecLlon.
Step 2: Select data Objects
SelecL Salesforce ob[ecL and csv flle
Cllck on "?es" buLLon
for conflrmlng Lhe
exporL of daLa
Cllck on "lnserL" here
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Choose an ob[ecL. lor example, selecL Lhe AccounL ob[ecL. lf ob[ecL name does noL dlsplay ln Lhe defaulL
llsL, check "Show all Salesforce ob[ecLs" Lo see a compleLe llsL of ob[ecLs LhaL we can access.

Cllck "8rowse" buLLon, Lo selecL Lhe source CSv flle from Lhe compuLer for lnserLlng records lnLo
salesforce.

Cllck on "nexL" 8uLLon



Cnce we cllcked on Lhe "nexL" buLLon, small popup wlndow wlll say abouL how many records Lhe
operaLlon wlll conLalns. Cllck on "Ck" buLLon


Step 3: Mapping
Map flelds(CSv columns) Lo Lhe flelds ln Lhe Salesforce ob[ecL
Cllck on "CreaLe or LdlL a Map" buLLon for mapplng of flelds.



SelecL "Show all Salesforce
Cb[ecLs" checkbox for
showlng all Lhe ob[ecLs
selecL ob[ecL
here
Cllck on "8rowse" buLLon for
selecLlng Lhe CSv flle Lo whlch
Lhe daLa wlll be lnserLed
Cllck on nexL
buLLon
1
4
2
3
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Cllck on "AuLo MaLch llelds Lo Columns" buLLon for mapplng of salesforce flelds and CSv flle columns
havlng Lhe same name auLomaLlcally.
1he Mapplng can also done by dragglng Lhe salesforce flelds Lo Lhe llle column Peader secLlon

1he Mapplng can also done by dragglng Lhe salesforce flelds Lo Lhe llle column Peader secLlon. 1he
above rlghL screen glves Lhe lnformaLlon abouL Lhe dragglng Lhe salesforce flelds Lo Lhe flle column
secLlon
AfLer compleLlng mapplng of flelds, cllck on "Ck" buLLon
Cllck on "nexL" buLLon ln Lhe followlng screen shoL

Cllck on CreaLe or LdlL a Map buLLon
Cllck on "AuLo - MaLch llelds Lo
Columns" buLLon for auLo
maLchlng of salesforce flelds wlLh
flle column headers
Cllck on "Ck"
buLLon
urag Lhe fleld from
Lhe Salesforce flelds
and drop lnLo flle
column header
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Step 4:
Cllck on "8rowse" buLLon for selecLlng Lhe dlrecLory where success and error flles wlll be saved. Cllck on
"llnlsh" buLLon.

Cllck on "?es" buLLon Lo conflrm Lhe lnserL.
Cllck on "nexL"
buLLon
Cllck on "8rowse" buLLon
for selecLlng Lhe dlrecLory
where success and error
flles wlll be saved
Cllck on "llnlsh"
buLLon
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1he followlng wlndow shows Lhe successful lnserLs and errors afLer loadlng compleLed.

Procedure for "Update" operation using Data Loader:
updaLe --->1hls operaLlon ls used for modlfylng Lhe exlsLlng records.
noLe: lor updaLlng Lhe exlsLlng records, we need Salesforce record lu(13 dlglLs or 18 dlglLs)
1. uouble cllck on uaLa Loader lcon aL your deskLop and Cllck on "updaLe" operaLlon for loadlng Lhe
records lnLo salesforce.com


Step 1: Salesforce Settings
1hls sLep conslsLs of LnLerlng username, password and cllcklng on "Log ln" buLLon Lo logln lnLo daLa
loader and cllcklng on "nexL" buLLon slmllar Lo above screenshoLs menLloned ln Lhe rocedure for
"LxporL" operaLlon uslng uaLa Loader SecLlon.
Step 2:
SelecL Salesforce ob[ecL and csv flle
Choose an ob[ecL. lor example, selecL Lhe AccounL ob[ecL. lf ob[ecL name does noL dlsplay ln Lhe defaulL
llsL, check "Show all Salesforce ob[ecLs" Lo see a compleLe llsL of ob[ecLs LhaL we can access.

Cllck on "?es" buLLon here
Lo conflrm Lhe lnserL
Cllck on "updaLe"
here
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Cllck "8rowse" buLLon, Lo selecL Lhe source CSv flle from Lhe compuLer for updaLlng records lnLo
salesforce.

Cllck on "nexL" 8uLLon


Above MenLloned, Lhe SLep 1, SLep 2 ln Lhe updaLe operaLlon whlch ls slmllar Lo lnserL CperaLlon
Step 3: Mapping
Same procedure as menLloned ln Lhe lnserL operaLlon.
noLe: Whlle mapplng, make sure LhaL Lhe fleld lu ls mapped wlLh Lhe flle column header ln Lhe CSv flle.
Step 4:
Same procedure as menLloned ln Lhe lnserL operaLlon.
Procedure for "Delete" operation using Data Loader:
ueleLe --->1hls operaLlon ls used for deleLlng Lhe exlsLlng records from salesforce.com.
noLe: lor deleLlng Lhe exlsLlng records, we need Salesforce record lu(13 dlglLs or 18 dlglLs)
1. uouble cllck on uaLa Loader lcon aL your deskLop and Cllck on "ueleLe" operaLlon for deleLlng Lhe bulk
records from salesforce.com
SelecL "Show all Salesforce
Cb[ecLs" checkbox for
showlng all Lhe ob[ecLs selecL ob[ecL
here
Cllck on "8rowse" buLLon for
selecLlng Lhe CSv flle Lo whlch
Lhe daLa wlll be updaLed
Cllck on nexL
buLLon
1
4
3
2
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Step 1: Salesforce Settings
1hls sLep conslsLs of LnLerlng username, password and cllcklng on "Log ln" buLLon Lo logln lnLo daLa
loader and cllcklng on "nexL" buLLon slmllar Lo above screenshoLs menLloned ln Lhe rocedure for
"LxporL" operaLlon uslng uaLa Loader SecLlon.
Step 2: Select the Data Object and CSV file.
Choose an ob[ecL. lor example, selecL Lhe AccounL ob[ecL. lf ob[ecL name does noL dlsplay ln Lhe defaulL
llsL, check "Show all Salesforce ob[ecLs" Lo see a compleLe llsL of ob[ecLs LhaL we can access.
Cllck "8rowse" buLLon, Lo selecL Lhe source CSv flle from Lhe compuLer whlch conLalns records whlch we
wanL Lo deleLe from salesforce.(Make sure LhaL your CSv conLalns ld column)

Cllck on "nexL" 8uLLon



Cllck on "ueleLe"
here
SelecL "Show all Salesforce
Cb[ecLs" checkbox for
showlng all Lhe ob[ecLs selecL ob[ecL
here
Cllck on "8rowse" buLLon for
selecLlng Lhe CSv flle Lo whlch
Lhe daLa wlll be updaLed
Cllck on nexL
buLLon
2
1
4
3
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Step 3: Mapping
ln Lhls sLep, map flelds(CSv columns) Lo Lhe salesforce ob[ecL. Cllck on "CreaLe or LdlL a Map" buLLon for
dolng Lhe mapplng and Lhen cllck on Lhe "AuLo MaLch llelds Lo Columns" buLLon(Make sure LhaL Lhe ld
fleld ls mapped) and Lhen cllck on Ck buLLon


1he followlng screen shoL shows once we cllck on "AuLo MaLch llelds Lo Columns" buLLon, Lhe ld fleld ln
Salesforce ob[ecL ls auLomaLlcally mapped Lo ld fleld ln Lhe flle column header.
Cllck on "Ck" buLLon and Cllck on "nexL" buLLon ln Lhe Mapplng wlndow

/#(0 G. Cllck on "8rowse" buLLon Lo selecL Lhe dlrecLory where your success and error flles wlll be saved.
Cllck on "llnlsh" buLLon
Cllck on CreaLe or LdlL a Map buLLon
1
3
2
Cllck on "AuLo-MaLch
llelds Lo Columns" buLLon
Cllck on "Ck"
buLLon
Make sure LhaL Lhe salesforce
ld fleld value ls mapped Lo ld
flle column header
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Cllck on "?es" buLLon ln Lhe dlalog box Lo conflrm deleLlng records from salesforce.com


Procedure for "Upsert" operation using Data Loader:
upserL --->1hls operaLlon ls used for lnserLlng new records and modlfylng Lhe exlsLlng records aL a Llme.
l.e lnserL + updaLe
H&#(. lor updaLlng Lhe exlsLlng records, we need Salesforce record lu(13 dlglLs or 18 dlglLs)
lor lnserLlng Lhe new records, no need Salesforce record lu. Cnce Lhe records lnserLed, salesforce
auLomaLlcally generaLes Lhe lu.

Cllck on "8rowse" buLLon for
selecLlng Lhe dlrecLory where
success and error flles wlll be saved
Cllck on "llnlsh"
buLLon
1
2
Cllck on "?es"
buLLon
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Step 1: Salesforce Settings
Same as Lhe above menLloned screenshoLs.
Step 2: Select the Data Object and CSV file.
Same as Lhe above menLloned screenshoLs.
noLe: 1he CSv flle should be llke Lhe followlng screenshoL

Step:2a Choose fields to use for mapping
Pere Lhe selecL Lhe fleld(LxLernal ld fleld) for maLchlng on AccounL
Cllck on "upserL"
here
1hese 8ecords ls for
updaLe purpose
1hese 8ecords ls for
lnserL purpose
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upserL uses an lndexed cusLom fleld or exLernal lu Lo deLermlne wheLher Lo creaLe a new record or
updaLe an exlsLlng record.
lf Lhe exLernal lu ls noL maLched, Lhen a new record ls creaLed.
lf Lhe exLernal lu ls noL maLched once, Lhen Lhe exlsLlng record ls updaLed.
lf Lhe exLernal lu ls noL maLched mulLlple Llmes, Lhen an error ls reporLed.
External ID:
LxLernal lu ls a flag LhaL can be added Lo a cusLom fleld Lo lndlcaLe LhaL lL should be lndexed and LreaLed
as an lu.
lL ls avallable on all ob[ecLs LhaL supporL cusLom flelds.
An Cb[ecL can have Lhree(3) CD#()6"4 5! flelds for Lhe followlng daLa Lypes:
1exL
number
Lmall
Cllck on "nexL" 8uLLon
Step 3: Mapping
Same as above menLloned screenshoLs
Step 4: Finish
Same as above menLloned screenshoLs

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!"#$%&'"% )#" *+,#"- .$$#'/-012#/-3$-0 4/ 536%0)#"$%7$#+8
Before importing records into salesforce.com, prepare the csv file as per the below screen shot
In the following csv file, the column headers indicates the field names in salesforce.com

1. Click on Your Name ----> Setup ----> Administration Setup ---> Data Management ----> Import
Accounts/Contacts

2. Click on Import Accounts/Contacts and Click on Start the Import Wizard on Steps to Import Your
Organizations Data
!"#$% '()# *+ ,($#,+*-.#
/$".0 *1 2#345 6#-#
7
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3. Now we are ready to follow the Import Wizard to seamlessly import Accounts/ Contacts into
SalesForce.
Click on Next Button in Step 1

4. Click Browse button to select the file which we want to Import into Salesforce.com(Select this csv
file from your computer)

7
/$".0 *1 8)5*-3
9..*413:/*13(.3,
/$".0 *1 23(-3 36#
8)5*-3 ;"<(-%
=
/$".0 *1 '#>3
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/$".0 *1 '#>3
?433*1
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5. The wizard will now start mapping SalesForce fields with those contacts we choose to import.
Note: Some of fields(CSV column headers) already mapped with Salesforce fields because column
header have same name as in salesforce.

The following screen shot provides the information about the Mapping of Contact fields(Both Standard
and Custom)
If we map the Import field with Salesforce field, then the field value that is there in csv file will be stored
in the salesforce, otherwise the value will be blank.
Select the field in import file that should be imported into each salesforce.com field. Once we finished the
mapping of Contact fields, click on "Next" button

9$-#(%@ )(55#% A"36
2($#,+*-.# +"#$% B#.(4,#
36# 1()# A(, ,()#
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6. The following screen shot gives the Mapping of Contact Phone and Address fields
Select the field in import file that should be imported into each salesforce.com field. Once we finished the
mapping of Contact Phone and Address fields, click on "Next" button

7. In this step, we can learn about how to map account fields(Mapping between the column headers in csv
file and salesforce fields)
Select the field in import file that should be imported into each salesforce.com field. Once we finished the
mapping of Account fields, click on "Next" button
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8. The following screen describes about the mapping of Account Phone and Address fields between
column headers in csv file and salesforce fields
Select the field in import file that should be imported into each salesforce.com field. Once we finished the
mapping of Account Phone and Address fields, click on "Next" button

9. The following screen shot shows the list of columns that we have not been mapped to a salesforce.com
field.
Click on "Next" Button
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10. Click on Import Now! button in the following screen shot

11. The import Request has been submitted and they will notified by email when our import completed.
Click on "Finish" button

12. Check your mail from salesforce saying that your import completed, it consists of how many accounts
created, how many contacts created and what are the errors we are getting which are stopping our import.
13. Once check the Record Count of Accounts and Contacts after inserting from the following path
Your Name ----> Setup ----> Administration Setup ---> Data Management ----> Storage Space
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Storage Space gives the Organization's Storage usage.
Record Count ---> The Record Count gives the number of records that are in the salesforce
Storage ---> The Storage gives the size of all the records
Percent ---> The percent gives the value saying that this much of size is completed and we can use upto
100%.












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!"#$%&'"% )#" *+,#"- 2'0-#+ 9:;%$-0 4/ 536%0)#"$%7$#+8
1. Go to the following path for importing Custom Objects in salesforce.com
Your Name ----> Setup ----> Administration Setup ---> Data Management ----> Import Custom Objects

2. Click on "Start the Import Wizard".

3.
Step 1:From the following screen, Choose the type of record which we are importing (i.e Custom Object)
and Click on "Next" button.

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4.
Step 2: Prevent Duplicates
Use the first checkbox in the following screen for no prevent duplicates i.e this option insert all the
records in my import file.
Use the second checkbox which will prevent the duplicate records from being created.
Click on "Next" button

5.
Step 3: Specify Relationships
Select any checkbox in the following screen which will designate the record owners. Click on "Next"
button
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6.
Step 4: Choose the source csv file from the following screen by clicking on "Browse" button and click on
"Next" button.

Choose the following csv file

Note: Make sure that the object "Loan" and following fields are created in your edition
Object Name: Loan
Field Name Data Type Values
Amount Currency
Status Picklist Draft, Submitted, Approved,
Rejected
Start Date Date
End Date Date
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7.
Step 5: Do the field mapping from the following screen, use the drop-down lists below to specify the
salesforce.com fields that correspond to the columns in import file
Click on "Next" button

8.
Step 6: Click on "Import Now!" button for importing the records into salesforce.com

9.
Step 7: Click on "Finish" button

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Once the Import completed, the user will receive following type of email from salesforce support which
contains how many records created and what are errors we are getting which are stoping for importing.

















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!"#$%&'"% )#" <300 =%6%-% >%$#"&0 4/ 536%0)#"$%7$#+8
1. Go to the following path for Mass Deleting Records in salesforce.com
Your Name ----> Setup ----> Administration Setup ---> Data Management ----> Mass Delete Records

2. Click on "Mass Delete" link from the following screen.

3.
Give the criteria in the following screen and click on "Search" button for getting all the records based on
criteria
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4. Select the records and Click on "Delete" button for deleting the records
Select the "Permanently delete the selected records" checkbox to delete the records permanently i.e we
cannot restore deleted records from the Recycle Bin.




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!""#$%&' )#$*+,,+,-
An approval process ls an auLomaLed process LhaL organlzaLlon can use Lo approve records ln Salesforce.
An approval process speclfles Lhe sLeps necessary for a record Lo be approved and who musL approve lL
aL each approval sLep.
A sLep can apply Lo all records lncluded ln Lhe process, or [usL records LhaL have cerLaln aLLrlbuLes.
An approval process also speclfles Lhe acLlons Lo Lake when a record ls approved, re[ecLed, recalled, or
flrsL submlLLed for approval.
1he Approval rocess deLermlnes Lhe delegaLed approver, lf necessary. And lL also ueLermlnes lf users
can edlL records LhaL are awalLlng approval.
1he Approval rocess declde lf records should be auLo-approved or re[ecLed.
noLe: Workflow 8ules and Approval rocesses can be used LogeLher.
.$/"&#0,$1 $2 3$#42'$5 67'+, &18 !""#$%&' )#$*+,,-
3$#42'$5 67'+, !""#$%&' )#$*+,,+,
1. Are Lrlggered upon Save 1. Are Lrlggered only when a user cllcks SubmlL
for Approval" buLLon
2. ConslsL of one seL of crlLerla and acLlons 2. ConslsL of mulLlple sLeps
Pave an enLry crlLerla, sLep crlLerla and sLep
acLlons
Pave lnlLlal submlsslon acLlons, re[ecLlon and
approval acLlons and acLlons for each sLep
3. Can be modlfled or deleLed 3. Some aLLrlbuLes can'L be modlfled , processes
musL be deacLlvaLed before Lhey can be deleLed

!""#$%&' )#$*+,, 9+#/01$'$:;
!""#$%&' !*<0$1,: An approval acLlon ls an acLlon LhaL occurs as a resulL of an approval process. 1here
are four Lypes of approval acLlons:
1ask: Asslgns a Lask Lo a user we speclfy. we can speclfy Lhe Sub[ecL, SLaLus, rlorlLy, and uue uaLe of Lhe
Lask.
Lmall AlerL: uses an emall LemplaLe we speclfy Lo send an emall Lo a deslgnaLed reclplenL.
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lleld updaLe: Changes Lhe value of a selecLed fleld. we can speclfy a value or creaLe a formula for Lhe
new value.
CuLbound Message: Sends a message Lo an endpolnL we deslgnaLe. we can also speclfy a username and
Lhe daLa we wanL Lo lnclude ln Lhe message.
!""#$%&' 6+=7+,<- An approval requesL ls an emall noLlfylng Lhe reclplenL LhaL a record was submlLLed
for approval and LhaL hls or her approval ls requesLed.

!""#$%&' ><+",- Approval sLeps asslgn approval requesLs Lo varlous users and deflne Lhe chaln of
approval for a parLlcular approval process.
Lach approval sLep speclfles Lhe user who can approve requesLs for Lhose records, and wheLher Lo allow
Lhe delegaLe of Lhe approver Lo approve Lhe requesLs.
SubsequenL sLeps ln Lhe process also allow us Lo speclfy whaL happens lf an approver re[ecLs Lhe
requesL.

!,,0:1+8 !""#$%+#- 1he asslgned approver ls Lhe user responslble for approvlng an approval requesL.

?+'+:&<+8 !""#$%+#- A delegaLed approver ls a user appolnLed by an asslgned approver as an alLernaLe
for approval requesLs. uelegaLed approvers can'L reasslgn approval requesLs, Lhey can only approve or
re[ecL approval requesLs.

@10<0&' >7A/0,,0$1 !*<0$1,- lnlLlal submlsslon acLlons are Lhe acLlons LhaL occur when a user flrsL submlLs
a record for approval. 8y defaulL, an acLlon Lo lock Lhe record runs auLomaLlcally on lnlLlal submlsslon.
lnlLlal submlsslon acLlons can lnclude any approval acLlons such as emall alerLs, fleld updaLes, Lasks, or
ouLbound messages. lor example, an lnlLlal submlsslon acLlon can updaLe a cusLom approval sLaLus fleld
Lo ln rogress."

B01&' !""#$%&' !*<0$1,- llnal approval acLlons are Lhe acLlons LhaL occur when all requlred approvals
have been glven for a record. llnal approval acLlons can lnclude emall alerLs, fleld updaLes, Lasks, or
ouLbound messages. lor example, a flnal approval acLlon can change Lhe sLaLus Lo Approved" and send
an emall noLlflcaLlon.

B01&' 6+C+*<0$1 !*<0$1,- llnal re[ecLlon acLlons are Lhe acLlons LhaL occur when an approver re[ecLs Lhe
requesL and lL goes Lo Lhe flnal re[ecLlon sLaLe. llnal re[ecLlon acLlons can lnclude emall alerLs, fleld
updaLes, Lasks, or ouLbound messages. lor example, a flnal re[ecLlon acLlon can change Lhe sLaLus Lo
8e[ecLed," send an emall noLlflcaLlon, and unlock Lhe record so LhaL users can edlL lL before
resubmlLLlng.

6+*&'' !*<0$1,- 8ecall acLlons are Lhe acLlons LhaL occur when a submlLLed approval requesL ls recalled.
8y defaulL, an acLlon Lo unlock Lhe record runs auLomaLlcally on recall. 8ecall acLlons can lnclude emall
alerLs, fleld updaLes, Lasks, or ouLbound messages. lor example, a recall acLlon can change Lhe sLaLus of
a requesL from ln rogress" Lo noL SubmlLLed."

6+*$#8 D$*401:- 8ecord locklng ls Lhe process of prevenLlng users from edlLlng a record, regardless of
fleld-level securlLy or sharlng seLLlngs. Salesforce auLomaLlcally locks records LhaL are pendlng approval.
users musL have Lhe Modlfy All" ob[ecL-level permlsslon for Lhe glven ob[ecL, or Lhe Modlfy All uaLa"
permlsslon, Lo edlL locked records.
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1he lnlLlal Submlsslon AcLlons, llnal Approval AcLlons, llnal 8e[ecLlon AcLlons, and 8ecall AcLlons relaLed
llsLs conLaln 8ecord Lock acLlons by defaulL. we cannoL edlL Lhls defaulL acLlon for lnlLlal submlsslon and
recall acLlons.

.$120:7#01: &""#$%&' "#$*+,,+,-
1o creaLe an approval processes, follow Lhe sLeps below:
Co Lo Lhe followlng paLh
?our name
SeLup
App SeLup
CreaLe
Workflow & Approvals
Cllck on "Approval rocess"

SelecL Lhe Cb[ecL Lype from Lhe "Manage Approval rocess lor:" opLlon. And Lo creaLe a new approval
process, cllck "CreaLe new Approval rocess" Lhen selecL E,+ F7/" ><&#< 30G&#8 Lo seL up approval
process ln a few shorL sLeps. Cr, selecL E,+ ><&18&#8 30G&#8 Lo conflgure all approval opLlons.
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F7/" ><&#< 30G&#8
1he !ump SLarL Wlzard ls provlded as a qulck way Lo creaLe slmple approval processes LhaL have a slngle
sLep. 1o slmpllfy Lhe seLLlngs, Lhe Salesforce C8M appllcaLlon auLomaLlcally deLermlnes some defaulL
opLlons for us wlLh Lhls opLlon.
><&18&#8 >+<7" 30G&#8
1he SLandard SeLup Wlzard enables Lhe creaLlon of complex approval processes. 1hls opLlon provldes
Lhe mechanlsms Lo deflne process and Lhen use a seLup wlzard Lo deflne each sLep wlLhln LhaL process.

Cllck on Lhe SLandard SeLup Wlzard

><+" H- LnLer rocess name, unlque name and uescrlpLlon. And cllck on "nexL" buLLon.









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><+" I- Speclfy LnLry CrlLerla
1o speclfy enLry crlLerla, whlch ls an opLlonal sLep ln Lhe SLep 2. Speclfy LnLry CrlLerla page and ls used Lo
deLermlne Lhe records LhaL enLer Lhe approval process. Pere, we can choose from elLher Lhe formula
loglc or we can selecL cerLaln flelds, operaLors and values Lo speclfy when Lhe deslred crlLerla are meL.
Cllck on "nexL" buLLon


><+" J- Speclfy Approver lleld and 8ecord LdlLablllLy roperLles


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ln Lhe above sLep, uslng Lhe nexL AuLomaLed Approver ueLermlned 8y plckllsL, selecL a user fleld lf we
wanL Lhe Salesforce C8M appllcaLlon Lo auLomaLlcally asslgn approval requesLs Lo an approver based on
Lhe value ln Lhe user fleld. lor example, we may wanL Lo auLomaLlcally send approval requesLs Lo a
user's manager as speclfled ln Lhe user's Manager fleld.

1o allow users Lo manually choose anoLher user LhaL wlll approve any approval requesLs, leave Lhe fleld
nexL AuLomaLed Approver ueLermlned 8y blank.

8y selecLlng Lhe E,+ !""#$%+# B0+'8 $2 6+*$#8 K51+# checkbox we can seL Lhe approval process Lo use
Lhe sLandard Manager fleld or a cusLom fleld on Lhe record owner's user record lnsLead of Lhe
submlLLlng user's record.

SelecL Lhe approprlaLe 6+*$#8 L80<&A0'0<; roperLles and cllck on M+N<O

AdmlnlsLraLors KMDP can edlL records durlng Lhe approval process ----> SelecL Lhls opLlon lf we wanL only
users wlLh Lhe Modlfy All" ob[ecL-level permlsslon for Lhe glven ob[ecL, or Lhe Modlfy All uaLa"
permlsslon, Lo be able Lo edlL records LhaL are pendlng approval.
AdmlnlsLraLors K6 Lhe currenLly asslgned approver can edlL records durlng Lhe approval process-->SelecL
Lhls lf we wanL Lhe asslgned approver Lo be able Lo edlL Lhe records Loo. 1he asslgned approver musL
also have edlL access Lo Lhe record Lhrough boLh Lhelr permlsslons and Lhe organlzaLlon-wlde sharlng
defaulLs for Lhe glven ob[ecL. When a record ls submlLLed for approval, lL ls auLomaLlcally locked Lo
prevenL oLher users from edlLlng lL durlng Lhe approval process.

><+" Q- SelecL noLlflcaLlon 1emplaLes
We can choose a cusLom e-mall LemplaLe Lo be used when noLlfylng an approver LhaL an approval
requesL has been asslgned Lo Lhem. AlLernaLlvely, by leavlng Lhls fleld blank, a slmple defaulL
e-mall LemplaLe ls used.

><+" R- SelecL llelds Lo ulsplay on Approval age LayouL
1he approval page ls where an approver approves or re[ecLs a requesL and lL ls on SLep 3. SelecL llelds Lo
ulsplay on Approval age LayouL of conflgurlng Lhe approval process where we can carry ouL Lhe
followlng:
1. SelecL and sorL Lhe flelds we wanL Lo dlsplay on Lhe approval requesL page.
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2. SelecL ulsplay approval hlsLory lnformaLlon ln addlLlon Lo Lhe fleld selecLed above Lo lnclude Lhe
Approval PlsLory relaLed llsL whlch dlsplays Lhe columns uaLe, SLaLus, Asslgned 1o, AcLual Approver,
CommenLs, and Cverall SLaLus.
3. 1o speclfy how approvers can access an approval page, selecL elLher !''$5 &""#$%+#, <$ &**+,, <S+
&""#$%&' "&:+ $1'; 2#$/ 50<S01 <S+ &""'0*&<0$1 T6+*$//+18+8U or ,+'+*< !''$5 &""#$%+#, <$ &**+,,
<S+ &""#$%&' "&:+ 2#$/ 50<S01 <S+ ,&'+,2$#*+O*$/ &""'0*&<0$1V $# +N<+#1&''; 2#$/ & 50#+'+,,+1&A'+8
/$A0'+ 8+%0*+, and Lhen cllck on nexL.

><+" W- Speclfy lnlLlal SubmlLLers
Speclfy @10<0&' >7A/0<<+#, as shown ln Lhe followlng screenshoL. l.e Speclfy whlch users are allowed Lo
submlL records for approval.
CpLlonally, selecL !88 <S+ !""#$%&' X0,<$#; #+'&<+8 '0,< <$ &'' Y$AC+*< 1&/+Z "&:+ '&;$7<,. 1hls wlll
auLomaLlcally updaLe all Lhe page layouLs for Lhls ob[ecL and lnclude a relaLed llsL LhaL allows users Lo
vlew and submlL approval requesLs.
CpLlonally, selecL !''$5 ,7A/0<<+#, <$ #+*&'' &""#$%&' #+=7+,<, Lo glve submlLLers Lhe opLlon Lo
wlLhdraw Lhelr approval requesLs

M$<+- When Lhe !''$5 ,7A/0<<+#, <$ #+*&'' &""#$%&' #+=7+,<, opLlon ls selecLed Lhe 8ecall Approval
8equesL buLLon ln Lhe Approval PlsLory relaLed llsL ls vlslble for Lhe users LhaL have submlLLed Lhe
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record as well as sysLem admlnlsLraLor. When a user cllcks on 8ecall Approval 8equesL, Lhe pendlng
approval requesL for Lhe record ls wlLhdrawn and recall acLlons are run.

now Cllck on "Save" buLLon



Note: We unable Lo acLlvaLe Lhe process unLll we have creaLed aL leasL one approval sLep for Lhe
approval process.

Creat|ng Approva| Steps:

Approval sLeps ln Salesforce C8M seL Lhe flow of Lhe record approval process LhaL assoclaLes Lhe
parLlclpaLlng users aL each chaln of approval. lor each approval sLep, we seL Who - can approve requesLs
for Lhe records, WhaL - musL Lhe record conLaln Lo meeL Lhe crlLerla, and Why should Lhe record be
allowed Lo be approved (ln Lhe case of a delegaLed approver).

1o creaLe an approval sLep, follow Lhe paLh
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PDFaid.Com
#1 Pdf Solutions
?our name --> SeLup --> App SeLup --> CreaLe --> Workflow & Approvals --> Approval rocesses -->
selecL Lhe name of Lhe approval process, and Lhen carry ouL Lhe followlng:

Cllck on Lhe new Approval SLep buLLon from Lhe Approval SLeps relaLed llsL secLlon

Step 1: LnLer Lhe name, a unlque name, and an opLlonal uescrlpLlon for Lhe approval sLep

LnLer a step number LhaL poslLlons Lhe sLep ln relaLlon Lo any oLher sLep ln Lhe approval process as
shown nexL and cllck on Next buLLon



Step 2: Speclfy SLep CrlLerla
lf we speclfled fllLer crlLerla or enLered a formula, choose whaL should happen Lo records LhaL do noL
meeL Lhe crlLerla or lf Lhe formula reLurns "lalse" where Lhe
opLlons are:

- approve record Lo auLomaLlcally approve Lhe requesL and perform all flnal approval acLlons.

- re[ect record Lo auLomaLlcally re[ecL Lhe requesL and perform all flnal re[ecLlon acLlons.

1hls opLlon ls only avallable for Lhe flrsL sLep ln Lhe approval process.

Cllck on "nexL" buLLon
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Step 3: SelecL Asslgned Approver
ln Lhls page SelecL Asslgned Approver where we speclfy Lhe user who should approve records LhaL enLer
Lhls sLep and opLlonally choose wheLher Lhe approver's delegaLe ls also allowed Lo approve Lhese
requesLs.

SelecL Approver CpLlons are:
- Let the subm|tter choose the approver manua||y whlch prompLs Lhe user Lo manually selecL
Lhe nexL approver
- Automat|ca||y ass|gn to a queue Asslgns Lhe approval requesL Lo a parLlcular queue. Cueues
are only avallable on speclflc ob[ecLs (or)
Automat|ca||y ass|gn us|ng the user f|e|d se|ected ear||er Asslgns Lhe approval requesL Lo Lhe user ln Lhe
cusLom fleld LhaL ls dlsplayed nexL Lo Lhls opLlon. 1hls cusLom fleld was selecLed durlng Lhe conflguraLlon
of Lhe approval process.
- Automat|ca||y ass|gn to approver(s) whlch allows us Lo asslgn Lhe approval requesL Lo one or
more users or relaLed users as shown.

use Add kow and kemove kow Lo change Lhe number of approvers. 1here ls a llmlL of 23 approvers per
sLep.

lf we speclfy mulLlple approvers ln Lhe AuLomaLlcally asslgn Lo approver(s) opLlon, choose one of Lhe
followlng:
Approve or re[ect based on the IIkS1 response ---> 1he flrsL response Lo Lhe approval requesL
deLermlnes wheLher Lhe record ls approved or re[ecLed.
kequ|re UNANIMCUS approva| from a|| se|ected approvers --> 1he record ls only approved lf all of Lhe
approvers approve Lhe requesL. 1he approval requesL ls re[ecLed lf any of Lhe approvers re[ecL Lhe
requesL.

CpLlonally, selecL 1he approver's de|egate may a|so approve th|s request. A delegaLe ls Lhe user llsLed
ln Lhe uelegaLed Approver fleld on Lhe asslgned approver's user deLall page. uelegaLed approvers can'L
reasslgn approval requesLs, Lhey can only approve or re[ecL approval requesLs.
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Cllck on Lhe "Save" buLLon.

lf Lhls ls noL Lhe flrsL sLep ln Lhe approval process, we musL speclfy whaL wlll happen lf Lhe approver
re[ecLs a requesL ln Lhls sLep, as shown ln Lhe followlng example,
where Lhe opLlons are:
- erform a|| re[ect|on act|ons for th|s step AND a|| f|na| re[ect|on act|ons. (I|na| ke[ect|on)

AuLomaLlcally re[ecLs Lhe requesL compleLely regardless of any prevlous sLeps LhaL were approved.
Salesforce performs all re[ecLlon acLlons speclfled for Lhls sLep and all flnal re[ecLlon acLlons.
- erform CNL the re[ect|on act|ons for th|s step and send the approva| request back to the
most recent approver. (Go 8ack 1 Step)

AuLomaLlcally re[ecLs Lhe requesL and reLurns Lhe approval requesL Lo Lhe prevlous approver. Salesforce
performs all re[ecLlon acLlons speclfled for Lhls sLep.

now cllck on Save and speclfy any workflow acLlons we wanL Lo seL wlLhln Lhls sLep uslng Lhe opLlons:
- ?es, l'd llke Lo creaLe a new approval acLlon for Lhls sLep now.
- ?es, l'd llke Lo creaLe a new re[ecLlon acLlon for Lhls sLep now.
- no, l'll do Lhls laLer. 1ake me Lo Lhe approval process deLall page Lo revlew whaL l've [usL
creaLed.

llnally, cllck on Co! Lo compleLe Lhe approval process.

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rocess V|sua||zer

1he process vlsuallzer provldes a read-only represenLaLlon of saved approval processes. lL can be
accessed by cllcklng on Lhe V|ew D|agram buLLon from wlLhln Lhe saved approval process as shown ln
Lhe followlng screenshoL:



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Pavlng Lhe process seL ouL dlagrammaLlcally can help ln Lhe undersLandlng of:
- 1he sLeps necessary for a record Lo be approved
- 1he deslgnaLed approvers for each sLep
- 1he crlLerla used Lo Lrlgger Lhe approval process
- 1he speclflc acLlons Laken when a record ls approved, re[ecLed, recalled, or flrsL submlLLed for
approval



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Important o|nts about the Approva| rocess
1. Act|vat|ng the Approva| rocess:
Co Lo Lhe followlng paLh for acLlvaLlng an Approval rocess
?our name --> SeLup --> App SeLup --> CreaLe --> Workflow & Approvals --> Cllck on "Approval
rocesses" ---> 1here a llsL of boLh acLlve and lnacLlve approval processes ls dlsplayed
Co Lo Lhe lnacLlve Approval rocesses secLlon and cllck on "AcLlvaLe" llnk nexL Lo Lhe "LdlL" llnk.

2. Approval processes resulL ln approval hlsLory belng auLomaLlcally Lracked whlch ls noL applled Lo
workfklow rules.

3. When an approval ls lnlLlaLed, Lhe record ls "locked down" and cannoL be changed by someone oLher
Lhan Lhe approver or sysLem admlnlsLraLor unLll Lhe record has compleLed Lhe approval process.

ara||e| Approva| rocess:
arallel approval processes allow a record Lo be senL for approval Lo up Lo 23 dlfferenL users
slmulLaneously. l.e 1he ablllLy Lo send approval requesLs Lo mulLlple approvers ln a slngle sLep
When seLLlng up Lhe processes, developers choose Lhe approvers, as well as wheLher Lhe record
requlres unanlmous approval or wheLher Lhe record should be approved/re[ecLed based on Lhe flrsL
response.
Dynam|c Approva| rocess:
uynamlc approval processes rouLes approval requesL Lo users llsLed ln lookup flelds on Lhe record
requlrlng approval.
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uynamlc approval rouLlng allow records Lo be rouLed based on complex approval maLrlces.



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!"#$ &'(#$)*+# ,#((-'."/
1he user lnLerface seLLlngs ls used for Modlfy organlzaLlon's user lnLerface wlLh Lhe followlng seLLlngs:
1. Cllck ?our name ---> SeLup--->App SeLup ---> CusLomlze ---> Cllck on Lhe user lnLerface


0'*12# 3422*5"-12# ,#+(-4'"
Collapslble secLlons enables users Lo collapse or expand secLlons on record deLall pages uslng
Lhe arrow lcon nexL Lo Lhe secLlon headlng. SecLlons remaln expanded or collapsed unLll Lhe user
changes Lhelr seLLlngs for LhaL secLlon
Select or deselect each
checkbox to modify the
user interface settings for
Organization
Cllck on
Save buLLon
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,647 89-+: 3$#*(#
1he ,647 89-+: 3$#*(# opLlon adds Lhe Culck CreaLe flelds secLlon Lo Lhe sldebar on a 8ecord Lab page
Lo enable users Lo creaLe a new record uslng mlnlmal daLa flelds:



1he Show Culck CreaLe opLlon also conLrols wheLher users can creaLe new records from wlLhln lookup
dlalogs.
WlLh Lhe seLLlng enabled, users see a new buLLon ln Lhe lookup dlalog screen.
1he followlng example shows Lhe creaLlon of new accounL wlLhln Lhe accounL lookup dlalog whlle
worklng wlLh an opporLunlLy record:

Cllck on Lhe CpporLunlLy 1ab and cllck on "new" buLLon

Cllck lookup dlalog nexL Lo AccounL name fleld, ln Lhe popup wlndow, we can selecL Lhe exlsLlng accounL
and also we can creaLe new accounL by cllcklng on "new" buLLon lf we selecL "Show Culck CreaLe"
opLlon aL Lhe user lnLerface seLLlngs
Cllck on Lhe arrow lcon Lo
collapse or expand secLlons
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0'*12# ;4<#$ =#(*-2"
1he "Lnable Pover ueLalls" opLlon allows users Lo vlew lnLeracLlve lnformaLlon for a record by
hoverlng Lhe mouse polnLer over a llnk Lo LhaL record ln Lhe 8ecenL lLems llsL on Lhe sldebar or ln a
lookup fleld on Lhe record deLall page. 1he flelds dlsplayed ln Lhe hover deLalls are deLermlned by Lhe
record's mlnl page layouL whlch ls seL aL Lhe page layouL edlL screen.

1he followlng screenshoL shows Lhe hoverlng Lhe mouse polnLer over a llnk Lo a record ln Lhe 8ecenL
lLems llsL on Lhe sldebar:



1he followlng screenshoL show Lhe hoverlng Lhe mouse polnLer over a lookup fleld on Lhe record deLall
page:

We can cusLomlze Lhe flelds ln Lhe small wlndow by golng Lhrough mlnl page layouL ln Lhe age LayouLs
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0'*12# >#2*(#? @-"( ;4<#$ @-':"
1hls opLlon enables relaLed llsL hover llnks Lo be dlsplayed aL Lhe Lop of sLandard and cusLom ob[ecL
record deLall pages.
lL allows users Lo vlew Lhe relaLed llsL and lLs records by hoverlng Lhe mouse polnLer over Lhe relaLed llsL
llnk.
users can also cllck Lhe relaLed llsL hover llnk Lo [ump down dlrecLly Lo Lhe 8elaLed LlsL secLlon wlLhouL
havlng Lo scroll down Lhe page.



0'*12# ,#5*$*(# @4*?-'. 4) >#2*(#? @-"("
1hls opLlon enables Lhe separaLe loadlng of record deLall pages. llrsL, Lhe prlmary record deLall daLa
loads, and Lhen Lhe relaLed llsL daLa. 1hls opLlon serves Lo lmprove Lhe dlsplay performance for
organlzaLlons wlLh a large number of relaLed llsLs on record deLall pages. When Lhe page ls loaded, Lhe
record deLalls are dlsplayed lmmedlaLely and afLerwards, Lhe relaLed llsL daLa loads durlng whlch Lhe
users see a progress lndlcaLor for Lhe relaLed llsL.
We can see LhaL Lhe relaLed llsL secLlons are noL yeL loaded. 1hey appear as [] whlle Lhe prlmary
record deLall (for Lhe accounL example) ls loaded lmmedlaLely:

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0'*12# &'2-'# 0?-(-'.
1hls opLlon allows users Lo change fleld values dlrecLly wlLhln Lhe record deLall page avoldlng Lhe cllcklng
of "LdlL" buLLon. 8y double-cllcklng Lhe fleld Lo be edlLed wlLhln Lhe deLall page, Lhe fleld changes Lo
become edlLable. 1he new value can Lhen be enLered and saved or Lhe acLlon can be undone uslng an
undo buLLon.
llrsL, Lhe fleld ls hlghllghLed by hoverlng over lL wlLh Lhe mouse Lo reveal Lhe pencll lcon lndlcaLlng LhaL
Lhe fleld ls edlLable:



1hen double-cllcklng Lhe fleld causes Lhe fleld Lo swlLch from a vlew mode Lo an edlL mode Lo allow a
new value Lo be enLered:



1he changed value and Lhe deLall page can Lhen be saved ln Lhe sLandard way uslng Lhe Save buLLon:



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noLe: CerLaln flelds cannoL be changed uslng lnllne edlLlng such as SysLem llelds (CreaLed 8y, LasL
Modlfled 8y, and so on)
CalculaLed llelds (lormula, AuLo number, 8oll-up Summary, and so on)
8ead-Cnly llelds and Speclal llelds (such as Cwner, 8ecord 1ype, and so on)

0'*12# 0'6*'+#? @-"("
1hls opLlon provldes Lhe user wlLh Lhe ablllLy Lo vlew, cusLomlze, and edlL llsL daLa. When enabled along
wlLh Lhe Lnable lnllne LdlLlng seLLlng, users can also edlL records dlrecLly wlLhln Lhe llsL wlLhouL havlng
Lo move away from Lhe page:
Pere we can change 8llllng SLaLe/rovlnce for selecLed accounLs uslng enhanced llsLs wlLhouL golng Lo
LhaL record.


LnLer Lhe value ln Lhe fleld and selecL Lhe approprlaLe Apply changes Lo opLlon

Cllck on Save buLLon




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0'*12# A*1 B*$ C$.*'-D#$
1he A*1 B*$ C$.*'-D#$ auLomaLlcally arranges Labs ln Lhe maln Lab bar Lo prevenL horlzonLal scrolllng of
Lhe page. lL dynamlcally deLermlnes how many Labs can dlsplay based on Lhe wldLh of Lhe browser
wlndow and puLs Labs LhaL exLend beyond Lhe browser's vlewable area lnLo a drop-down llsL.

0'*12# E$-'(*12# 2-"( <-#7"
1hls opLlon allows users Lo easlly prlnL llsL vlews. lf enabled, users can cllck Lhe rlnLable vlew llnk
(prlnLer logo) locaLed aL Lhe Lop-rlghL corner on any llsL vlew Lo open a new browser wlndow:



WlLhln Lhe new wlndow, Lhe currenL llsL vlew ls dlsplayed ln a prlnL-ready formaL:



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0'*12# ,5#22 36#+:#$
When Lhls opLlon ls selecLed Lhe Check Spelllng buLLon appears ln cerLaln areas of Lhe appllcaLlon where
LexL ls enLered, such as sendlng an e-mall, or when creaLlng cases, noLes, and soluLlons. Cllcklng on Lhls
buLLon checks Lhe spelllng of your LexL:



0'*12# ,5#22 36#+:#$ 4' (*":" *'? #<#'("
1hls opLlon enables Lhe appearance of Lhe Check Spelllng buLLon when users creaLe or edlL Lasks or
evenLs. Spelllng ls checked on Lhe uescrlpLlon fleld on evenLs and Lhe CommenLs fleld on Lasks.

,-?#1*$ ,#((-'."/
0'*12# 3422*5"-12# ,-?#1*$/
1he collapslble sldebar glves users Lhe ablllLy Lo show or hlde Lhe sldebar on every Salesforce page
where Lhe sldebar ls lncluded. When Lhls opLlon ls selecLed, Lhe collapslble sldebar becomes avallable Lo
all users ln your organlzaLlon. Powever, each user can seL Lhelr own preference for dlsplaylng Lhe
sldebar. users can seL Lhe sldebar Lo be permanenLly dlsplayed or Lhey can collapse Lhe sldebar and
show lL only when needed.

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,647 39"(4F ,-?#1*$ 34F54'#'(" 4' G22 E*.#"

lf we have cusLom home page layouLs LhaL lnclude componenLs ln Lhe sldebar, Lhls opLlon dlsplays Lhe
sldebar componenLs on all pages ln Salesforce and for all users. lf only cerLaln proflles are Lo vlew
sldebar componenLs on all pages, we can asslgn a Show CusLom Sldebar Cn All ages permlsslon Lo [usL
Lhose proflles.

0'*12# ;4F# E*.# ;4<#$ @-':" )4$ 0<#'("

1hls opLlon enables hover llnks ln Lhe calendar secLlon of Lhe Pome Lab and allows users Lo hover Lhe
mouse over Lhe sub[ecL of an evenL Lo see lnLeracLlve lnformaLlon for LhaL evenL.

0'*12# ;4<#$ @-':" )4$ HI A*":" @-"(

1hls opLlon enables hover llnks for Lasks ln Lhe My 1asks secLlon of Lhe Pome Lab and on Lhe calendar
day vlew and allows users Lo hover Lhe mouse over deLalls of Lhe Lask ln an lnLeracLlve secLlon.

0'*12# 0'6*'+#? E*.# @*I49( 0?-(4$

1hls opLlon enables Lhe enhanced page layouL edlLor for your organlzaLlon for edlLlng page layouLs wlLh
a feaLure-rlch W?SlW?C (WhaL-?ou-See-ls-WhaL-?ou- CeL) edlLor. When we edlL any page layouL, 1he
followlng wlndow wlll populaLe


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0'*12# 0'6*'+#? E$4)-2# @-"( J-#7"

1hls opLlon enables Lhe enhanced llsL vlews and lnllne edlLlng on Lhe proflles llsL page whlch allows us Lo
manage mulLlple proflles aL once.


0'*12# 0'6*'+#? E$4)-2# !"#$ &'(#$)*+#

SelecL Lhls checkbox Lo acLlvaLe Lhe enhanced proflle user lnLerface, whlch allows us Lo easlly navlgaLe,
search, and modlfy seLLlngs for a slngle proflle.

Co Lo Lhe proflles, and cllck on any exlsLlng proflle name


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Grant Login Access:

We may granL access Lo users , so LhaL Lhey have ablllLy Lo logln as you and access your daLa. We can
also access Lhe oLher users daLa lf Lhey glve granL logln access Lo admlnlsLraLors.
aLh for CranL Logln Access ls
?our name---> SeLup--->ersonal SeLup---> Cllck on "CranL Logln Access"



SelecL Lhe Access uuraLlon from Lhe drop down values. Cllck on "Save" buLLon



1he followlng screenshoLs shows Lhe one user(Second, Anll) havlng dlfferenL proflle oLher Lhan SysLem
AdmlnlsLraLors gave access Lo SysLem AdmlnlsLraLors. 1hen SysLem AdmlnlsLraLors can able Lo see
"Logln" llnk nexL Lo edlL llnk of LhaL user.

8y Cllcklng on "Logln" llnk, any admlnlsLraLors can able Lo logln lnLo Second, Anll user and access hls
daLa.

noLe: Malnly Lhls wlll happen when we are dolng LesLlng wlLh number of proflle users. We have Lo LesL
funcLlonallLy of an appllcaLlon wlLh dlfferenL users havlng dlfferenL proflles.

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Company Profile:

1he company proflle conLalns core lnformaLlon for organlzaLlon wlLhln Salesforce

Company lnformaLlon and prlmary conLacL deLalls
uefaulL language, locale, and Llme zone
Language SeLLlngs
Llcense lnformaLlon
8uslness Pours
llscal year seLLlngs
Manage Currencles
My domaln

34F5*'I -')4$F*(-4' *'? 5$-F*$I +4'(*+( ?#(*-2"

When company slgns up wlLh Salesforce, Lhe lnformaLlon provlded ls dlsplayed on Lhe Company
lnformaLlon page.
Co Lo Lhe followlng paLh Lo access Lhe company lnformaLlon page:
?our name
SeLup
AdmlnlsLraLlon SeLup
Company roflle
Company lnformaLlon.

lrom Lhe Company lnformaLlon page, we can edlL Lhe company defaulL locallzaLlon seLLlngs and prlmary
conLacL deLalls:


=#)*92( 2*'.9*.#K 24+*2#K *'? (-F# D4'#
1he company lnformaLlon seLLlngs for language, locale, Llme zone can affecL how key daLa ls handled for
Lhe organlzaLlon.
Co Lo Lhe followlng paLh
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?our name SeLup AdmlnlsLraLlon SeLup Company roflle Company lnformaLlon cllck on
Edit button



@-+#'"# -')4$F*(-4'
A user llcense deLermlnes user Lo dlfferenL funcLlonallLy wlLhln Salesforce and deLermlnes Lhe proflles
avallable Lo Lhe user.
Salesforce bllls an organlzaLlon based on Lhe LoLal llcenses and noL on acLlve users.

Co Lo Lhe followlng paLh for checklng user Llcenses:
?our name SeLup AdmlnlsLraLlon SeLup Company roflle Cllck on Company lnformaLlon
Co Lo Lhe user Llcenses SecLlon



B9"-'#"" ;49$"/
uslng 8uslness Pours, we can selecL Lhe days and hours LhaL supporL Leam ls avallable. 1hese
hours, when assoclaLed wlLh escalaLlon rules, deLermlne Lhe Llmes aL whlch cases can escalaLe.
lf we enLer blank buslness hours for a day, whlch means organlzaLlon does noL operaLe on LhaL
day.
Co Lo Lhe followlng paLh for 8uslness Pours:
?our name SeLup AdmlnlsLraLlon SeLup Company roflle Cllck on 8uslness Pours

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H*'*.# 39$$#'+-#" *'? +4'<#$"-4' $*(#"/

Currency seLLlngs are organlzaLlon-wlde wlLhln Salesforce and can be seL uslng elLher a slngle currency
opLlon uslng Lhe Currency Locale seLLlng on Lhe Company roflle (or) as a mulLlple currencles opLlon
where we can add currencles and seL converslon raLesuslng Lhe H*'*.# 39$$#'+-#" llnk wlLhln Lhe
34F5*'I E$4)-2# secLlon.
noLe: MulLlple currencles can only be enabled by requesL Lo Salesforce cusLomer supporL. When
acLlvaLed, Lhe Currency Locale fleld and lLs value ls passed Lo a new fleld CorporaLe Currency also on Lhe
Company roflle.

1he corporaLe currency reflecLs Lhe currency ln whlch company reporLs revenue and ls used as Lhe raLe
LhaL all oLher currency converslon raLes are based. 1hls ls lnlLlally seL by Salesforce.com when Lhe
Salesforce appllcaLlon ls acLlvaLed.

,-'.2# +9$$#'+I

ln a slngle currency organlzaLlon, we can seL Lhe organlzaLlon-wlde currency locale for company and
Salesforce users cannoL seL lndlvldual currency locales.

H92(-52# +9$$#'+-#"/

ln a mulLlple currency organlzaLlon, we can seL Lhe corporaLe currency lnsLead of Lhe currency locale and
Salesforce users can also seL Lhelr lndlvldual currency by followlng Lhe paLh
?our name SeLup ersonal SeLup My ersonal lnformaLlon ersonal lnformaLlon.

noLe: 1. Currency becomes a requlred fleld on records where lL has been added or was orlglnally deflned
and so musL be consldered when acLlvaLlng Lhe MulLlple Currencles opLlon and Lhen lmporLlng daLa
or cusLom ob[ecL creaLlon.
2. Cnly acLlve currencles can be used ln currency amounL flelds


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G+(-<# 39$$#'+-#"/
1he llsL of acLlve currencles represenL Lhe counLrles or reglons ln whlch company Lrades. Cnly an acLlve
currency can be seL by sysLem admlnlsLraLor, on Lhe organlzaLlon proflle or by users on Lhelr lndlvldual
user records or on daLa records ln currency fleld.

H*'*.# +9$$#'+-#"/

1he Manage Currencles secLlon enables us Lo malnLaln Lhe llsL of acLlve currencles and Lhelr converslon
raLes ln relaLlon Lo Lhe corporaLe currency and can be accessed by followlng Lhe paLh
?our name SeLup AdmlnlsLraLlon SeLup Company roflle Manage Currencles.

noLe: Changlng Lhe converslon raLes wlll updaLe all exlsLlng records wlLh Lhe new converslon raLes even
Lhe closed opporLunlLles. As a resulL we wlll noL be able Lo measure flnanclal changes due Lo Lhe effecLs
of currency flucLuaLlons unless we have lmplemenLed Advanced Currency ManagemenL whlch sLores
daLed exchange raLes.

We cannoL deleLe a currency once we acLlvaLe lL.

Cllck on Lhe "LdlL 8aLes" for edlLlng Lhe converslon raLes.







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Click on the New button for creaLlng Lhe new currency by enLerlng Currency 1ype, Converslon 8aLe,
and ueclmal laces.



Cllck on "Change CorporaLe" buLLon for changlng Lhe currency Lype.
Lx: lndlan 8upee Lo u.S uollar



L-"+*2 M#*$"/

A llscal ?ear ls a perlod of Llme LhaL an organlzaLlon uses for flnanclal plannlng purposes, such as
forecasLlng. llscal years usually conLaln smaller flscal perlods. 1here are Lwo Lypes of llscal ?ears
,(*'?*$? L-"+*2 M#*$" are perlods LhaL follow Lhe Cregorlan calendar, buL can sLarL on Lhe flrsL
day of any monLh of Lhe year. (A Cregorlan ?ear ls a calendar based on a 12 MonLh SLrucLure
and ls used LhroughouL much of Lhe world.)
39"(4F L-"+*2 M#*$" are for companles LhaL break down Lhelr flscal years, quarLers and weeks ln
Lo cusLom flscal perlods based on Lhelr flnanclal plannlng requlremenLs.
lorecasLlng can nC1 be used wlLh CusLom llscal ?ears
CusLomlzable lorecasLlng musL be enabled for use wlLh CusLom llscal ?ears
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WhaL ls a CusLom llscal ?ear?
llexlbly deflne flscal year and oLher Llme perlods
ueflne once, use everywhere
re-deflned commonly used flnanclal year sLrucLures

1o vlew Lhe llscal ?ears, go Lo Lhe followlng paLh,
?our name --> SeLup --> AdmlnlsLraLlve SeLup --> Company roflle --> Cllck on "llscal ?ear" ---> Cllck on
"new" buLLon


Cllck on "ConLlnue" buLLon and cllck on Save buLLon

;42-?*I"/

Polldays are daLes and Llmes aL whlch buslness hours are suspended. 8uslness hours are Lhe days and
hours LhaL supporL Leam ls avallable.
Co Lo Lhe followlng paLh for creaLlng Polldays for Lhe CrganlzaLlon
?our name --> SeLup --> AdmlnlsLraLlon SeLup --> Company roflle --> Polldays ---> Cllck on "new"
buLLon



LnLer Lhe daLes and Llmes aL whlch Lo suspend buslness hours and escalaLlon rules assoclaLed wlLh
buslness hours. And cllck on "Save" buLLon
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@*'.9*.# ,#((-'."
1he Language SeLLlngs feaLure allows us Lo speclfy Lhe accepLable languages LhaL can be used wlLhln Lhe
Salesforce C8M appllcaLlon.
1hls feaLure can be seL by followlng Lhe paLh
?our name --> SeLup --> AdmlnlsLraLlon SeLup --> Company roflle --> Language SeLLlngs.

1hen choose Lhe languages LhaL we wanL Lo make avallable Lo users by selecLlng Lhem from Lhe
Avallable Languages plckllsL, and Lhen cllcklng on Add.
ln Lhe example shown nexL, we have added Spanlsh and lrench along wlLh Lngllsh, and Lhese appear ln
Lhe ulsplayed Languages llsL.


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now Lhe languages LhaL appear ln Lhe ulsplayed Languages llsL are Lhen shown as avallable opLlons ln
Lhe Languages plckllsL secLlon on user's ersonal lnformaLlon pages as shown below:




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!"#$%&"
n/A 20 per ob[ecL 20 per ob[ecL
CusLom llelds 3 per ob[ecL 23 per ob[ecL 100 per ob[ecL
CusLom Apps n/A 1 1
CusLom Labels n/A n/A n/A
CusLom Cb[ecLs n/A 3 30
n/A 8 8
20 k8 20 k8 20 k8
3 M8 3 M8 3 M8
Lmall 1emplaLes: Maxlmum Slze
3 M8 3 M8 3 M8
10 M8 10 M8 10 M8
n/A 20 20
230 230 230
lormulas: Maxlmum number of CharacLers3,900 characLers 3,900 characLers 3,900 characLers
4,000 byLes 4,000 byLes 4,000 byLes
ermlsslon seLs n/A n/A n/A
n/A n/A n/A
1abs n/A 3 3
users: Maxlmum number of users CreaLed1 3 10
n/A n/A 30
n/A n/A n/A
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-./$/)*
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AcLlve valldaLlon 8ules
CusLom Cb[ecLs: Maxlmum number
of MasLer-ueLall 8elaLlonshlps
uocumenLs: Maxlmum Slze of CusLom
App Logo
uocumenLs: Maxlmum Slze of uocumenL
Lo upload
384 k8 for LexL
emall LemplaLes
384 k8 for LexL,
P1ML, and
cusLom P1ML
LemplaLes and
1 M8 for
vlsualforce
LemplaLes
384 k8 for LexL,
P1ML, and
cusLom P1ML
LemplaLes and
1 M8 for
vlsualforce
LemplaLes
Lmall Lo Salesforce: Maxlmum Slze of
a Slngle llle ALLachmenL
Lmall Lo Salesforce: 1oLal Maxlmum Slze
of llle ALLachmenLs
lleld PlsLory 1racklng: Maxlmum number
of SLandard or CusLom llelds 1racked for
SLandard or CusLom Cb[ecLs
llscal ?ears: Maxlmum number of CusLom
llscal ?ears
lormulas: Maxlmum lormula Slze (ln
8yLes) When Saved
Sharlng 8ules
CusLom 8eporL 1ypes
Scheduled 8eporLs
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8elaLlonshlp llelds no AddlLlonal LlmlL 23 23
8oll-up Summary llelds no AddlLlonal LlmlL 10 10
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AcLlve 8ules
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1oLal 8ules Allowed(LlmlLs apply Lo any
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auLo-response, and escalaLlon rules, boLh
acLlve and lnacLlve.)
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8 8 8 8
20 k8 20 k8 20 k8 20 k8
3 M8 3 M8 3 M8 3 M8
3 M8 3 M8 3 M8 3 M8
10 M8 10 M8 10 M8 10 M8
20 20 20 20
230 230 230 230
3,900 characLers 3,900 characLers 3,900 characLers 3,900 characLers
4,000 byLes 4,000 byLes 4,000 byLes 4,000 byLes
n/A 1000 1000 1000
10 23 unllmlLed 100
unllmlLed unllmlLed unllmlLed 2
30 200 2000 400
one per hour one per hour Lwo per hour one per hour
'&)6"((/)*#+
-./$/)*
-*$"&5&/("
-./$/)*
7*+/8/$".
-./$/)*
9":"+)5"&
-./$/)*
384 k8 for LexL,
P1ML, and
cusLom P1ML
LemplaLes and
1 M8 for
vlsualforce
LemplaLes
384 k8 for LexL,
P1ML, and
cusLom P1ML
LemplaLes and
1 M8 for
vlsualforce
LemplaLes
384 k8 for LexL,
P1ML, and
cusLom P1ML
LemplaLes and
1 M8 for
vlsualforce
LemplaLes
384 k8 for LexL,
P1ML, and
cusLom P1ML
LemplaLes and
1 M8 for
vlsualforce
LemplaLes
300 sharlng
rules
per ob[ecL,
lncludlng up Lo
30 crlLerla-
based rules.
300 sharlng
rules
per ob[ecL,
lncludlng up Lo
30 crlLerla-
based rules.
300 sharlng
rules
per ob[ecL,
lncludlng up Lo
30 crlLerla-
based rules.
300 sharlng
rules
per ob[ecL,
lncludlng up Lo
30 crlLerla-
based rules.
C
a
p
i
t
a
l

I
n
f
o

S
o
l
u
t
i
o
n
s
,
F
:
N
o
-
1
0
6
,
K
V
R

E
N
C
L
A
V
E
,
P
h
:
8
6

8
6

8
6

4
2

8
6
23 23 23 23
10 10 10 10
n/A
30 per ob[ecL 30 per ob[ecL 30 per ob[ecL 30 per ob[ecL
13 sLeps per
process
23 approvers
per sLep
300 approval
processes per
ob[ecL
1,000 processes
per organlzaLlon
13 sLeps per
process
23 approvers
per sLep
300 approval
processes per
ob[ecL
1,000 processes
per organlzaLlon
13 sLeps per
process
23 approvers
per sLep
300 approval
processes per
ob[ecL
1,000 processes
per organlzaLlon
300 per ob[ecL
1,000 per
organlzaLlon
300 per ob[ecL
1,000 per
organlzaLlon
300 per ob[ecL
1,000 per
organlzaLlon
300 per ob[ecL
1,000 per
organlzaLlon
C
a
p
i
t
a
l

I
n
f
o

S
o
l
u
t
i
o
n
s
,
F
:
N
o
-
1
0
6
,
K
V
R

E
N
C
L
A
V
E
,
P
h
:
8
6

8
6

8
6

4
2

8
6