Documente Academic
Documente Profesional
Documente Cultură
New Electronic Ticketing function with new user inputs and outputs.
Impact Summary: Possible impact to screen scraping applications, MIR, Structured
Data/XML/Web Services and Apollo and Galileo user processes.
N Internal Only
Y Subscribers
Customer Impact: Y Developers*
Y Air Suppliers
N Surface Suppliers
Y Host Function
N Desktop
N Fares
Product Area:
Y Web Services (API and Messaging) *
N Galileo Fares Interface (ATO/CTO)
N Hosting
* Additional Information
Web Services: Void Exchange/Reissue functionality will be incorporated in existing Web
(API and Messaging) Services with new user input and output messages. Web Service customers
will receive these on the same load date.
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 1
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Overview
New Electronic Ticketing functionality for users of Apollo (1V) and Galileo (1G) to request a same day
void of an exchange/reissue transaction with carriers that will accept this transaction type.
Customer Benefit
Void an exchange/reissue to correct an error within the same calendar day.
Efficient and cost effective.
1. Will only be allowed within the same calendar day of the exchange/reissue transaction.
2. May only be requested by the same issuing agency location or authorized branch location.
3. Not allowed with partially used, used, refunded or voided Electronic Tickets.
4. Allowed for Electronic to Electronic and Electronic to Paper Ticket exchanges.
5. Paper to Electronic Ticket exchanges will continue to support use of the RRVO Void in Apollo
and TRV Void in Galileo.
6. Coupon(s) status of the new ticket from an Electronic to Electronic exchange/reissue must be
“Open for Use” (OPEN or ARPT) and EXCH for the ticket being exchanged.
7. When the new ticket is Electronic, a Settlement Authorization Code (SAC) will be transmitted by
the validating carrier upon positive acknowledgement of the void request. A SAC will not be
transmitted when the new ticket is Paper.
8. A void request is required to be repeated by the user until a positive acknowledgement is
received from the validating carrier.
9. May not be reversed or un-voided after void.
10. Requires carrier acceptance of this transaction type.
11. Only requires input of first ticket number for conjunction tickets.
12. May be voided within or outside PNR/BF.
13. Updates to DAR (Apollo), Enhanced TINS and TINS History (Galileo) as noted in examples.
14. Issues Void MIR as noted in the following examples.
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 2
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Apollo Format to Request a Void Exchange/Reissue
>RRVE/aaaxxxxxxxxxx/pcc
Note 2: PCC is only required when exchange/reissue was issued in another authorized location;
otherwise, the default will be the emulated pcc.
Sample: >RRVE/0149900123456/2Y4X
>TRVE/aaaxxxxxxxxxxo/pcc
Note: PCC is only required when exchange/reissue was issued in another authorized location;
otherwise, the default shall be the emulated pcc.
Sample: >TRVE/01699001234561/Y21Z
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 3
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Sample Apollo Void Exchange/Reissue
TOTAL/S:
USD 1920.00 BASE USD 0.00 COMMISSION
USD 175.50 TAX
USD 2095.50 TOTAL USD 2095.50 TOTAL LESS COMM
0 NET EXCHANGE
USD 2095.50 ADJUSTED TOTAL
( 0 ) CASH REFUNDS
( 0 ) CREDIT REFUNDS
Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID.
Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for
Use”.
Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat
the Void Exchange/Reissue request until a positive acknowledgement is received. A display of
the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being
exchanged back to “Open for Use.”
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 4
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Apollo DAR Display (HMPR*L) after Void Exchange/Reissue
GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001
9700 W HIGGINS RD 25 APR 08
ROSEMONT IL 60018 US IATA-14537482 1V/5880
---------------------------------------------------------------
TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR---
AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP-
---------------------------------------------------------------
TOTAL/S:
USD 1280.00 BASE USD 0.00 COMMISSION
USD 117.00 TAX
USD 1397.00 TOTAL USD 1397.00 TOTAL LESS COMM
0 NET EXCHANGE
USD 1397.00 ADJUSTED TOTAL
( 0 ) CASH REFUNDS
( 0 ) CREDIT REFUNDS
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 5
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Apollo TINS Display (HMPR) after Void Exchange/Reissue
GALILEO INTERNATIONAL TINS REPORT 25 APR 08
A02NEWORIG/ISSUE 8990033285801 01
SC: 048000036050001
The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 6
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
---------------------------------------------------------------
TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP
HOST SCN
AL M DT FP TT MR PASSENGER BFRLOC INVNBR
BASE/EQV TOTAL TAX COM AMT
TAX 1 TAX 2 TAX 3
FOP DETAIL NFR BOOKAGT BPCC CC AUTH
FB/TD FCI TC NF
AI ASF IF NR VC
---------------------------------------------------------------
125 3440008000 C10302
BA E CK ORIGINAL/ISSUEMR VZL9RK ◄ ISSUE
327.00 369.20 42.20 0.00
10.00GB 19.70UB 12.50YQ
C10302 X8Q
YIF G
125 9900048287
E VA ISSUE/ORIGINALMS
DATE - 10JUL
125 9900048288 C10302
BA E XE ORIGINAL/ISSUEMR VZL9RK ◄ EXCHANGE
327.00 0.00 0.00 0.00
0.00
C10302 X8Q
YIF G
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 7
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Galileo Void Exchange/Reissue Request
>TRVE/12599000482880
Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID.
Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for
Use”.
Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat
the Void Exchange/Reissue request until a positive acknowledgement is received. A display of
the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being
exchanged back to “Open for Use.”
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 8
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
SUBTOTAL - MISC 0.00
SUBTOTAL - INV 0.00
SUBTOTAL - PS 0.00
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 9
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
TOTAL CREDIT SALES 0.00
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 10
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
Galileo TINS History after new ticket (Electronic) Void Exchange/Reissue
** HISTORY TIN DATA **
XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET
** CURRENT TIN DATA **
ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET/VOID
A02SECONDARY/ISSUEM 193293937158990004829001 01 N
A080101 00000000 F:
A09010
The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.
Note: Error responses will apply to both Apollo and Galileo unless otherwise noted.
If an attempt is made to issue an Apollo Void Exchange/Reissue and the new ticket issued cannot be
found in the same calendar day, the following error will be displayed:
VOID NOT ACCEPTED – TKT NBR NOT FOUND
If an attempt is made to issue a Galileo Void Exchange/Reissue and the new ticket issued cannot be
found in the same calendar day, the following error will be displayed:
TICKET NUMBER NOT FOUND – OUTSIDE VOIDING PERIOD
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 11
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
If an attempt is made to enter an Apollo Void Exchange/Reissue (RRVE) in the incorrect format, the
following error will be displayed:
INVALID FORMAT/DATA – VOID EXCHANGE
If an attempt is made to enter a Galileo Void Exchange/Reissue (TRVE) in the incorrect format, the
following error will be displayed:
INVALID INPUT
If the coupon(s) status of the new ticket in an Electronic to Electronic Void Exchange/Reissue is not
marked as “Open for Use” and EXCH for the ticket being exchanged, the following error will be
displayed:
UNABLE TO CHANGE STATUS TO VOID
A successfully executed Apollo Void Exchange/Reissue transaction will be followed by the response:
**VOID ACCEPTED**
A successfully executed Galileo Void Exchange/Reissue transaction will be followed by the response:
TICKET NO.XXXXXXXXXXXXXCHANGED TO VOID STATUS
If a carrier does not support Void Exchange/Reissue, the following error will be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
TRANSACTION NOT SUPPORTED
If an attempt is made to Void Exchange/Reissue and the link in not available, the following error will
be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
NO RESPONSE FROM VENDOR
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 12
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons
If an attempt is made to Void Exchange/Reissue and the ticketing application does not pass the
syntax check, the following error will be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
LINK PROCESSING ERROR
If an attempt is made to Void Exchange/Reissue and no response is received from the validating
carrier within the time-out value, the following error will be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
NO RESPONSE FROM VENDOR
If an electronic Void Exchange/Reissue is requested of a new ticket issued from a Paper to Paper
ticket exchange, the following error will be displayed:
TICKET NOT ELIGIBLE FOR ELECTRONIC VOID EXCHANGE
Glossary
Term Definition
PNR Passenger Name Record
BF Booking File
ETR Electronic Ticket Record
TINS Ticket Invoice Numbering System
DAR Document Activity Report
SAC Settlement Authorization Code
Copyright
Copyright © Travelport and/or its subsidiaries. All rights reserved.
Travelport provides this document for information purposes only and does not promise that the information contained in this
document is accurate, current or complete. This document is subject to change without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or 2008 mechanical, including
photocopying and recording for any purpose other than the licensee’s personal use without the prior written permission of Travelport
and/or its subsidiaries.
Trademarks
Travelport and/or its subsidiaries may have registered or unregistered patents or pending patent applications, trademarks copyright,
or other intellectual property rights in respect of the subject matter of this document. The furnishing of this document does not confer
any right or license to or in respect of these patents, trademarks, copyright, or other intellectual property rights.
All other companies and product names are trademarks or registered trademarks of their respective holders.
January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 13
Travelport Confidential – Not to Be Transmitted to Unauthorized Persons