Documente Academic
Documente Profesional
Documente Cultură
What? Why?
Communication Skills
Communication and its kind Tools of Communication
Ways of improving Communication
Communication
Some ideas.. exchange of ideas,feelings,emotions..
WrittenWords
Techniques
Listen / choose the idea Best models try to imitate them
Begin to deviate Become creative / original
Relatives
Emotions
Personal
Friends
Feelings
opinions
Official
superiors
Expressions Instructions
subordinates
Mastery
Practice Shed yours fears / inhibitions
Develop the urge Dont worry about going wrong
COMMUNICATION
It is a dynamic and active
process Not a dull and passive process
ELEMENTS OF COMMUNICATION
IMITIATION FEEDBACK CHANNEL SITUATION PURPOSE ATTITUDES KNOWLEDGE EXPRESSION LANGUAGE INTELLECTUALISM
CREATIVITY IN COMMUNICATION
USED TO BREAK OUT STEREOTYPED
REACTIONS
EVERYONE OF US POSSESSES IT
INTERPERSONAL COMMUNICATION
POSSESSING GOOD
KNOWLEDGE PASSING COMMUNICATION FACTUAL COMMUNICATION THOUGHTS AND IDEAS FEELINGS PEAK COMMUNICATION
EFFECTIVE COMMUNICATION
NON-VERBAL IS IMPORTANT BODY LANGUAGE IS IMPORTANT IN
NON-VERBAL COMMUNICATION
NON-VERBAL LANGUAGE
CONSTITUTES BODY MOVEMENTS GESTURES AND FACIAL EXPRESSIONS A WARM HANDSHAKE CONVEYS INTIMACY LOSS OF EYE CONTACT, YAWNING
EXPRESS BOREDOM FACIAL EXPRESSIONS
NON-VERBAL LANGUAGE
HANDS PLAYS A IMPORTANT ROLE IN
COMMUNICATING FEELINGS PLACING AND POSITIONING OF LEGS UNDERSTANDING SHOWS OUR ATTITUDE AND FRAME OF MIND EFFECTIVE COMMUNICATION UNDERSTAND OTHERS BODY LANGUAGE
LISTENING
A CONSCIOUS ACTIVITY DEPENDS MORE ON PHYSICAL HEARING THREE KINDS ACTIVE LISTENER SELECTIVE LISTENING ATTENTIVE LISTENING EMPATHETIC LISTENING
BARRIERS
PHYSICAL REASONS AGE AND ATTITUDE MIND SET LANGUAGE CARELESS LISTENING
GOOD LISTENING
TRY TO UNDERSTAND THE SPEAKERS
PERSPECTIVE LISTEN WITH THE WHOLE BODY DO NOT JUDGE PREMATURELY GO BEYOND THE WORDS OF THE SPEAKER PARAPHARASE THE SPEAKER
SPEAKING
EFFECTIVE SPEAKING FORMS THE CRUX
OF COMMUNICATION SKILLS STRIKES THE RIGHT ATTITUDE STRIKES THE RIGHT LANGUAGE AT RIGHT PLACE
SPEECH STYLES
TENTATIVE LANGUAGE DIRECT LANGUAGE POLITE LANGUAGE FORMAL LANGUAGE INFOMAL LANGUAGE STRONG LANGUAGE BLUNT LANGUAGE
WRITING
FACTORS FOR CLEAR , FLUENT AND EFFECTIVE WRITING PURPOSE AUDIENCE WRITERS PROCESS MECHANICS GRAMMAR SYNTAX CONTENT WORD CHOICE ORGANISATION
WRITING
CONTENT WORD CHOICE ORGANISATION EVERY ACT OF WRITING IS AN ACT OF READING EFFECTIVENESS OF WRITING DEPENDS ON CLARITY OF EXPRESSION GOOD STYLE SEQUENCING
INSTRUCTIONAL WRITING
ABILITY TO WRITE INSTRUCTIONS
PRECISELY IT HAS AN OVERT AND COVERT STYLE OF DOS AND DONTS DECIDE THE CONSTRAINTS DETERMINING THE AUDIENCE
ABSTRACT WRITING
CONTAINS A BRIEF SUMMARY COVERS IMRaD INTRODUCTION,
MINUTES WRITING
A REPORT COVERING THE PROCEEDING
OF MEETING REPRESENTS A LEGAL RECORD PERSONAL REFERENCES ARE AVOIDED
REPORT WRITING
CONVEYING OF INFORMATION REPORTS CAN BE ORAL OR WRITTEN FORMAL OR INFORMAL INFORMATION AS TO BE ACCURATE AND UPTO-DATE IT SHOULD PROPERLY ORGANISED STRUCTURE OF THE REPORT FRONT MATTER MAIN BODY BACK MATTER
METHODS OF REPORTING
LETTER METHOD SCHEMATIC METHOD