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SIS/STW/Cat ET

2008 Update

August 11, 2008

Robert Bullock
Cat ET Customer Rep
Sandy Reed
PSeL Customer Rep
Parts & Service Operations GPDC
MPSD & S+PD
Agenda

 Current Status & Strategy


– SIS
– STW
– Cat ET

MPSD & S+PD


STW 2008A Issue

•Cat ET loses license when updating to STW 2008A


•Cause has been uncovered and related to Crypkey
file
•Help desk has work around available
•Developers working on a patch to resolve issue
•Available a couple weeks

MPSD & S+PD


Service Information System (SIS) – Updates

Parts Pricing, Availability & Order


Button Functionality in SIS Web

Requires PartStore access


Parts Search filter now contains
“Include Attachment?” check box

Cat Certified Rebuild


enhancement allows multiple
quantity parts & improved sorting

MPSD & S+PD


Quicker SIS Response Time

• SIS Web users experiencing latency (Internet)


• 6 Sigma project  Akamai, 3rd party service
• Very positive feedback:
• Over 3200 users world wide
• NACD & EAME - Up to 66% increase in SIS Web
performance (based on individual connectivity and bandwidth)
• APD – Response time from ~32 seconds to < ~11 seconds
• LACD – “Definite difference in speed”
• Feedback from Dealers indicate performance is “Noticeably faster”

MPSD & S+PD


Suggested Next Steps -- New SIS Website
 Contact your IT Manager for proper configuration
settings to use https://sisweb.cat.com

 Dealers with firewalls may require a change to


allow domain name, https://sisweb.cat.com, not IP
address (change made by Dealer IT)
 Conduct trial usage of new website and realize
increased response times up to 66% (on average)
faster
 Expand https://sisweb.cat.com to all SIS web
users, gaining enhanced speed, increased
productivity, and maintaining functionality in SIS
web. MPSD & S+PD
The new URL https://sisweb.cat.com
Service Technician Workbench (STW) - Updates

2008B (Enhancements)
– Applications integrate externally from STW
– Faster install Time: 10-20% reduction
– Default segment numbering service report
preference
–Batch processing of service reports
– Windows Visa compliant

MPSD & S+PD


Service Technician Workbench (STW) - Updates

•Removal of container (New Toolbar)


•Common look and feel layout
•STW settings
•SIS web URL
•SIS network URL
•CBT web URL

•Web/DVD selection

MPSD & S+PD


Electronic Technician (Cat ET) - Updates
 January 2008A (Released)
– Programming Cat Electronic Truck Engines Book
– Support added for third party communication adapters to
utilize dual data link
– DDT (digital diagnostic tool) service tool functionality has been
added
– Vista compliant

 May 2008B (released)


– Customer Support Request Wizard

 September 2008C
– Flash file Search
– Add to Service Report button

 Future releases
MPSD & S+PD
– Product Status Report
– Cat ET Trainer rewrite
Electronic Technician (Cat ET) - Updates

Add to Service Report button

Flash File Search


-requires DVDA9020 subscription

MPSD & S+PD


Electronic Technician (Cat ET) - Updates
•Cat ET Trainer update
Phase 1, addition of M series Motor Grader
and 2007 truck engine
Phase 2, addition of EMCP panel
and G3600 engine

•Product Status Report


Capture all screens at one specific moment
in time and save in a report format

MPSD & S+PD


Electronic Technician (Cat ET) - Updates

MPSD & S+PD


Electronic Technician (Cat ET) - Updates
Flash File Search

•Cat ET will try to find a Product ID or Engine Serial


Number to display in the search field when Flash File
Search is launched.

•If Cat ET is not connected the search field will be blank.

•If Cat ET is connected but can't find a Product ID or


Engine Serial Number, the search field will remain blank.

MPSD & S+PD


Electronic Technician (Cat ET) - Updates

MPSD & S+PD


Windows Vista Compliant

SIS/STW/Cat ET – Tested and


Windows
supported
Windows Windows
Release
2000 XP Vista
2008A All All SIS/Cat ET
(05/2008)
2008B All All
(11/2008)
 Windows 2000 will not be tested and supported
after the 2008B release
– Comply with CITA dealer software standard to discontinue
testing in Windows 2000
– Support only two latest CITA approved OS as a result of a 6
Sigma project
– Communicated toMPSD
all dealers since November 2007 (Service
& S+PD
Software News)
MPSD & S+PD
MPSD & S+PD