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SALES QUOTAS

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
LEARNING OBJECTIVES
Quotas are fundamental parts of a company, because they provide
the sales force with direction and goals.

What is a Quotas
Why quotas are important.
Principles of Sales Quotas.
The various types of quotas.
The methods for setting quotas.
Selling by objectives sets future targets.
Procedure for setting quotas with salesperson.
A good sales quota is SMART

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
WHAT IS A QUOTA?

A quota refers to an expected performance


objective.
Quotas are sales assignments, or goals and
expectations of the top management expressed in
volume or rupee sales for a specified future
period

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
WHY ARE QUOTAS
IMPORTANT?

• Quotas provide performance targets.

• Quotas provide standards for self-supervisory.


• Quotas provide change of direction & control.
(MBE)
• Quotas are motivational.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
Principles of Sales Quotas

• No specific method or formula


• Complex procedure should not be followed
• Uniform allotment
• Should be achievable
• Should be flexible
• Procedure should not change very often

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS

• Sales volume quotas.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
Sales volume quotas includes dollar or
product unit objectives for a specific period
of time.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS

• Sales volume quotas.


Monetary sales Volume Quota (Torrent Pharmaceuticals)
Unit sales volume Quota (General Motors)
Point sales volume Quota

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS

• Sales volume quotas.


Monetary sales Volume Quota (Torrent Pharmaceuticals)
Unit sales volume Quota (General Motors)
Point sales volume Quota

• Break down total sales volume.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS

• Sales volume quotas.


Monetary sales Volume Quota (Torrent Pharmaceuticals)
Unit sales volume Quota (General Motors)
Point sales volume Quota

• Break down total sales volume.

• Profit quotas.
UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
The two types of profit quotas:

• Gross margin quota determined by


subtracting cost of goods sold from sales
volume.
• Net profit quota determined by subtracting
cost of goods sold and salespeople’s direct
selling expense from sales volume.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS
• Sales volume quotas.
Monetary sales Volume Quota (Torrent Pharmaceuticals)
Unit sales volume Quota (General Motors)
Point sales volume Quota

• Break down total sales volume.

• Profit quotas.
• Expense quotas.
UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
Expense quotas are aimed at controlling costs of
sales units. Often expenses are related to sales
volume or to the compensation plan.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS
• Sales volume quotas.
Monetary sales Volume Quota (Torrent Pharmaceuticals)
Unit sales volume Quota (General Motors)
Point sales volume Quota

• Break down total sales volume.

• Profit quotas.
• Expense quotas.
• Activity quotas.
Copyright © 2001 UBS,
by Ludhiana
Harcourt, Inc. All rights reserved.
Activity quotas set objectives for job-related
duties useful toward reaching salespeople’s
performance targets.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
Customer satisfaction refers to feelings about any
differences between what is expected and actual
experiences with the purchase.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TYPES OF QUOTAS
• Sales volume quotas.
Monetary sales Volume Quota (Torrent Pharmaceuticals)
Unit sales volume Quota (General Motors)
Point sales volume Quota

• Breakdown total sales volume.

• Profit quotas.
• Expense quotas.
• Activity quotas.
UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
METHODS FOR SETTING SALES
QUOTAS
• Quotas based on forecasts and potentials.

• Quotas based on forecasts only.


• Quotas based on past experience.
• Quotas based on executive judgments.
• Quotas salespeople set.
• Quotas related to compensation.
UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
TABLE 7.4 LEVELS OF ORGANIZATIONAL SALES PLANNING

LEVEL PURPOSE: WHAT IS WHO (USUALLY) IS


PLANNED INVOLVED

1. Marketing •Organizational goals Upper management and


(increase in market share or sales and marketing
penetration, increase in executives
customers, increase in sales
dollars and units sold)
2. Regional plan •Priorities (which regions, Regional and district sales
markets, and products to managers (which input
emphasize) from sales reps)
3. District plan •Dollar allotment (for District managers and sales
promotion, advertising, representatives
new employees, sales
incentives, and so on)
4. Territorial plan •Goals for number of new Sales representatives
customers and for increased
business with old
customers in each region
and territory

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
SELLING BY OBJECTIVES SETS
FUTURE TARGETS

Two basic steps to implementing sales strategies:

Step 1: Organize the jobs.


Step 2: Define annual objectives in
important areas.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
FIGURE 7.2 THE FOUR MAJOR AREAS TO ESTABLISH OBJECTIVES
WITH EACH SALESPERSON

SALES
Step 1: Organizing the Job MANAGEMENT

Salesperson

Territorial Management Account Management Call Management Self-Management


• Limits • Portfolio of • Preparation • Appearance
• Potential Business Accounts • Selling Technique • Manner
• Size • Potentials • Training • Communication
• Customer Base • Coverage • Communication Skills
• Prospects • Records • Buyer Behavior • Abilities
• Leads • Order Size • Impact • Attitudes
• Market Share • Penetration • Handling Resistance • Selling Abilities
• Growth • Reports
• Trade Relations • Customer
• Dealer Relations Satisfaction

Step 2: Defining Annual Objectives

1. Regular
2. Problem Solving
3. Innovative

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
THE PROCEDURES FOR
SETTING QUOTAS WITH
SALESPEOPLE
• Schedule Planning.
• Conferencing with each salesperson.
• Prepare a written summary of goals agreed
upon. (a summarized quota statement)
• Optional group meeting to share objectives.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
FIGURE 7.3 INDIVIDUAL GOAL SETTING FORM
N am e
F o r Y ear
L is t Y o u r R e s p o n s ib ility A r e a

R e s u lts E x p e c te d

O u tp u t P e s s im is tic R e a li s t i c O p tim is tic R e s u lts

1 . $ V o lu m e / m o n th
2 . $ E x p e n se/ m o n th
3 . G r o ss m a rg in / m o n th
4.
5.
6.
7.
8.
9.
10.
11.
12.
O th er

I n s tr u c tio n : L is t th e r e g u la r, o n g o in g , r e c u r r in g o b je c tiv e s. C o v e r th e te n m a jo r r e s p o n -
s i b i l i t i e s o f y o u r j o b n e x t y e a r t o m a n a g e t e r r i t o r y, a c c o u n t s , c a l l s , a n d y o u r s e l f .
Copyright © 2001 by UBS, Ludhiana
Harcourt, Inc. All rights reserved.
How Does Value Forward Network
(Research Firm) Calculate Sales Quotas?
• Step One:
First, analyze firm's current sales model metrics and corporate revenue
objectives and growth goals.
• Step Two:
Then research and review the current market's size and growth potential
nationally to understand industry's market demand.
• Step Three:
After this process is completed, then investigate and analyze the market
potential of product or service in each salesperson's territory.
• Step Four:
Lastly, integrate the data into an operating model where we then calculate
each salesperson's sales quota as well as a cumulative sales quota for your
whole sales team.

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
A GOOD QUOTA PLAN IS
SMART

Specific
Measurable
Attainable
Realistic
UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.
THANK YOU

UBS,
Copyright © 2001 by Ludhiana
Harcourt, Inc. All rights reserved.

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