INTERPERSONAL SKILLS

SELF-------------

SELF AWARENESS
There are three things extremely hard: steel, a diamond, and to know ones self

Self-awareness is knowing your motivations,preferences and personality and understanding how these influence your judgement,decisions and interaction with other people

Self-awareness is an essential skill for developing personally and professionally. It helps:

1.Capitalize on your strengths 2.Compensate for your limitations

Write on a sheet of paper adjectives that you wish could describe your personality. Identify some ways in which you could make changes to Incorporate these qualities into your interaction with others. ACTIVITY 1:BEST SELF

ACTIVITY 2:QUESTIONNAIRE

What do you think are the qualities of successful people?

ORGANIZED EFFICIENT CONFIDENT WELL PREPARED

GOAL SETTING
The whole world steps aside for the man who knows where he is going.

Goal setting is a means of identifying our work/life priorities and developing strategies for achieving Personal and professional objectives

Being realistic Being positive Starting small Taking full responsibility Preserving

Take a minute and write your definition of personal satisfaction

1. Which behaviours are needed to achieve this satisfaction? 2. What will bring you enjoyment or fulfillment? 3. Is this short-term or long-term? 4. What will you need to accomplish in order to say you are a success in life?

THIS IS YOUR LIFE:A personal goalsetting Exercise

Family Members Speech ______________________________________ _______________________________________ Close friends speech ______________________________________ ________________________________________ Colleagues speech ________________________________________ _______________________________________ Religious representatives speech _______________________________________ ________________________________________ Is there a common thread or theme? Write a caption that would summarise your life principle

ETHICS

The things that will destroy us are: politics without principle; pleasure without conscience; wealth without work; knowledge without character; business without morality; science without humanity; and worship without sacrifice. - Mohandas K. Gandhi

Six rules of ethical thinking

Consider others well being Think of yourself as a member of community,not as an isolated person An action may be legal but unethical.Dont only depend on law You affect a larger entity beyond you and your immediate circle

Obey

moral guidelines by which you have agreed to live Think objectively.Be sure your action is truly ethical and not rationalised self-interest

ETHICS TEST
The

test of common sense The light of the day approach

The

test of the ones best self The test of purified idea

Ethical stance
Calling

in to work to say you are sick when you really are not. Taking office supplies home for personal use. Surfing the net on company time Falsifying the number of hours one has worked. Long distance calls on business lines.

Managing othersimpressions of you

Be

punctual Dress appropriately Flatter legitimately Have a good sense of humour Be friendly and approachable Make friends and value all contacts

TIME & SELF MANAGEMENT

Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michelangelo, Mother Teresa, Leonardo Da Vinci, Thomas Jefferson, and Albert Einstein." ~ H. Jackson Brown, Jr.

How to manage time

Plan

and prioritise Get in the habit of preparing to dolists Time-specific and non time-specific activities Find your optimal working time

Prioritise

level of importance Organise Delegate

tasks by

DEGREE TO WHICH I DO THESE : Typical time wasters Procrastination Disorganization Perfectionism Visitors and Interruptions Telephone ,e-mail, Internet Daydreaming & distractions Lack of focus or interest Doing too many tasks at once High 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 Medium 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 Low 5 5 5 5 5 5 5 5

Accepting too much work

Paperwork and administrative tasks Poorly planned meetings Lack of necessary resources Failure to use technology

1
1 1 1 1

2
2 2 2 2

3
3 3 3 3

4
4 4 4 4

5
5 5 5 5

EMOTIONAL INTELLIGENCE
Is

a type of social intelligence that involves the ability to monitor ones own and others emotions, to discriminate among them, and to use the information to guide ones thinking and actions

Six fundamentals for achieving emotional competency

Self-awareness Self-regulation Motivation Empathy Social

skills Group work skills

Hints for overcoming fear of failure

Look

at failure as an event Remind yourself that everyone experiences failure Look for why and find a solution Associate with positive people Develop the habit of self-talk. Take one step at a time; keep moving forward

Listening
There is a reason why God gave us two ears and only one mouth

Barriers to effective listening

Physiological

limitations Inadequate background information Selectiv e memory Selective expectation

Bias

and being judgmental Boredom Rehearsing Interference from emotions Selective perception

Try this
Show

interest and be sincere in listening Ask questions Avoid distractions Use direct eye contact Do not interrupt Read both the verbal and the non-verbal messages Be empathetic

ACTIVITY 1 ACTIVITY 2

ACTIVITY
Predict

the common element in these video clips

COMMUNICATION
Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid... -- Doug Firebaugh

7 Cs
1.

Completeness 2. Conciseness 3. Consideration 4. Concreteness 5. Clarity 6. Courtesy 7. Correctness

CONCISE

Due to the fact that Employed the use of Basic fundamentals Completely eliminate Alternative choices Actual experience Connected together Final result Prove conclusively In as few words as possible

CONCISE
o o o o

o
o o o o

Due to the fact that Employed the use of Basic fundamentals Completely eliminate Alternative choices Actual experience Connected together Final result Prove conclusively In as few words as possible

o o o o o o o o o o

Because Used Fundamentals Eliminate Alternatives Experience Connected Result Prove Concisely

The right level of language, accuracy, and acceptable mechanics Select the right level of language for your communication either formal or informal. Realize that formal language is most often used in business communication. Check for correct figures, facts, and words. Apply the principles of accepted mechanics to your writing.

Formal writing VS Less Formal

Examples:
Participate Procure Endeavour

Join Get Try

How correct are your facts and figures?

Some useful tips: Verify your statistical data. Double-check on the totals Avoid guessing as they impact

the message, the sender and the receiver. Have someone else check on your especially if it involves data. Determine whether a fact has changed over time. Avoid using words that confuse.

37

How Can You Utilize Nonverbal Cues?

Visual Tactile Vocal

Time

and Space

38

Exhibit 3.3: Means of Nonverbal Communication

(continued) VOCAL
Components How things are said Vocal intonations Examples Loudness, pitch, rate Rhythm, pitch, clarity Meanings Communicated Different meanings, e.g. Sarcasm, disapproval

SPACIAL
Body closeness Furniture arrangement 0 2 feet Large pieces far apart Feelings of intimacy Formal and serious

39

Exhibit 3.3: Means of Nonverbal Communication

VISUAL
Components Communicated Image Facial Expressions feelings Eye Movements mind Posture Gestures Touch Examples Meanings

Clothing, hygiene Frown, smile, sneer Looking away, staring Leaning in, slumped Handshake, wave Pat on the back
Gentle touch on an arm

Values, competence Unexpressed Intentions, state of Attitude Intentions, Approval feelings

Support and concern

TACTILE

Barriers to communication
Information Emotions Message

Overload Trust and credibility Time

Congruency

Twelve tips for effective verbal messages

Be

direct Consider your audience Be clear Watch your nonverbal signals

Pay attention to the receivers Repeat when needed Communicate bit by bit Use varying techniques Auditory/Visual/Kines thetic

Teamwork
We are a pack animal. From earliest times we have used the strength of the group to overcome the weakness of the individual. And that applies as much to business as to sport

Tips for managing outstanding results

Care

about the people you work with Dont worry about who gets the credit Respect individual differences Subordinate yourself to a higher purpose

ACTIVITY
Word

tangle

CONFLICT MANAGEMENT
If you are distressed by anything external, the pain is not due to the thing itself, but to your own estimate of it; and this you have the power to revoke at any moment

Sources of interpersonal Conflicts

Differences in Goals Miscommunication Differing attitudes,values and perceptions Style Differences

Conflict Prevention
Team-building Diversity Open

awareness

Managing

Communication Conflict management training

others expectations Focusing on others first

ACTIVITY Non-Verbal Role-Play

In small groups, create a role-play involving only body-language with no talking. Pick a scene and characters. Based on the body language,what was the scene depicting? What was the relationship of the members to each other? What were the personalities of the members? What issues were affecting the group?

1.

2.
3. 4.

CREATIVITY
Each moment of our life, we either invoke or destroy our dreams. -Stuart Wilde

Supporting or stimulating creativity

IDEA KILLERS
We

IDEA GROWERS
Who

tried it before Thats not my job Thats not how we do things here Thatll never work

else has a suggestion? I dont know much about that.How about you?

Increasing individual creativity

Do

creative exercises, challenge your mind Learn your language, or a new one Keep an open mind Keep a journal Develop confidence in your senses Expose yourself to new perspectives

ACTIVITY