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GCS Facilities Management RESOURCE GUIDE Update 5 ‐ 20 ‐ 14 Due Date Extension Process

GCS Facilities Management

RESOURCE GUIDE

Update 52014

Due Date Extension Process

All work orders require updates in the log note section regarding the current status of the work order. Pertinent updates would include, adjustments to the ETA, parts on order, additional maintenance or issues found while on site and due date extensions. In the event a service provider needs a work order extended beyond the targeted completion date, the service provider must submit the request using the process below:

Vendor will place the work order on “pause” using the IVR system or in the WON.

Vendor will Set a FLAG in the WON with details and/or reason for a due date extension. Provide as much information as possible when requesting a due date extension.

Examples:

1. Parts on order need to specify when the parts will be arriving and also an anticipated installation date.

2. Quote approval needed or in progress.

3. Work Order overdue when received.

4. Store Closure (work order received after store hours).

5. Scope of work requires more hours to complete than available in SLA when the request is submitted.

6. Other scenarios may warrant due date extension. Be as descriptive as possible for these items.

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GCS Facilities Management RESOURCE GUIDE Update 5 ‐ 20 ‐ 14  CBRE will be

GCS Facilities Management

RESOURCE GUIDE

Update 52014

CBRE will be alerted in dispatch board by a flag noted on the work order.

CBRE will review request and submit to AT&T for approval.

If approval is received, CBRE will adjust the due date in the system and notify the vendor .

NOTE: Due date extensions will be declined if requested after the due date. CBRE may request additional documentation to support your due date extension request.

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GCS Facilities Management RESOURCE GUIDE Update 5 ‐ 20 ‐ 14 After pausing a work

GCS Facilities Management

RESOURCE GUIDE

Update 52014

After pausing a work order, click on the Set Status dropdown and select “Set Flag”. This alerts the Facility Coordinator that action is needed. Please see screens below:

“Set Flag”. This alerts the Facility Coordinator that action is needed. Please see screens below: 17

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GCS Facilities Management RESOURCE GUIDE Update 5 ‐ 20 ‐ 14 Set flag and include

GCS Facilities Management

RESOURCE GUIDE

Update 52014

Set flag and include notes on details behind needing a due date extension. Please see screen short below:

flag and include notes on details behind needing a due date extension. Please see screen short

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